Two items were missing in my delivery, which I was charged for however I contacted customer services who were very quick to give me a refund. It was a shame as they were gifts for my daughter’s birthd... See more
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See what reviewers are saying
I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... See more
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... See more
Amazing Customer Service. We contacted the customer service by email as the Palm Pal soft toy we purchased had a slight flaw. They hand picked a new one from the warehouse and sent the replacement im... See more
Company details
Written by the company
We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.
Contact info
Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, RG24 8WH, Basingstoke, United Kingdom
- eshop@auroraworld.co.uk
- auroraworld.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Wonderful customer service
I appreciated greatly that Aurora thanked me for buying from them. Little touches like that that make such a difference, so I will certainly buy from Aurora again. The delivery was quicker than expected too, and the gift was perfect.
6 January 2023
Very pleased with my purchase
Very pleased with my purchase! Great quality and service! Buy with Confidence!
7 January 2023
⭐⭐⭐⭐⭐
Fast shipping, sturdy packaging and love the giveaways. The items are in perfect mint condition. Having 30% is a great value for money.
5 December 2022
Don’t hesitate - order!
First time buyer through Aurora. Absolutely speedy delivery and comms. Arrived the next working day, unbelievable. Would use again!
5 December 2022
A great online soft toy store
Really quick delivery and good communication throughout
5 December 2022
Unprompted review
Very quick delivery
5 December 2022
Great Products
Great products on a great website, loads to look at. Know my grandchildren will love these soft toys. The Delivery was really quick. Cannot fault at all. Brilliant service, will recommend to family and friends. I will be buying more of these little treasures for my little treasures.
2 December 2022
Fast delivery!
Fast delivery, amazing quality and a few freebies!! I’m so happy with my products, I cannot wait to make my next purchase soon!
29 November 2022
Good
Arrived speedily, mermaid doll was better than anticipated, kept updated by emails.
21 November 2022
I had to cancel my order and they were…
I had to cancel my order and they were very helpful. Thank you
11 November 2022
Great service, highly recommend!
My plush arrived very quickly and he's so soft and fat I love him. Plus I received a couple of cute extras which I wasn't expecting, so that was a really nice surprise!
8 November 2022
Lovely product plus extras
Lovely product. And a couple of extras with it. Great customer experience
6 October 2022
Amazing
Amazing! First time buying from this site and I’ll look into buying again! My order dispatched really fast and the delivery went smooth too. My order came just as expected and they even added two free gifts too! really positive buying experience
17 October 2022
Service was great
Service was great, easy to order and parcel was delivered very quickly. Happy with item. Thank you.
4 October 2022
All good
Thank you very much, my peluche has arrived in time and in perfect condition
24 September 2022
Absolutely fabulous product!
Absolutely fabulous product that arrived really quickly - I was really astonished and thrilled that there were a couple of freebies in the parcel too. My almost 19 year old desperately wanted the Eco Nation Seal, so that's what I ordered. They are going to be blown away by the quality and softness on their birthday next week - who says soft toys are just for kids?! Top marks from me!
15 September 2022
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