I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
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False advertising; 1. Burns skin when applying and removing... 2. Does not remove all the hair after wiping off the cream 3. Leaves the skin with a terrible burning sensation and red. 4. Nex... See more
Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
I am dissatisfied with the cream doesn’t even work! The company have also taken money from my bank account twice!! I cannot cancel my subscription as my email address was accidentally typed wrong when... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Product didn't work
Product didn't work. Figured they had a 60 days risk free period- but apparently that doesn't mean anything to this company. They offer a refund STRICTLY if you have anything unopened. But, how could you know the product doesn't work if they don't open and use all of it. How are they able to give you a risk free trail period if it's not risk free at all?
6 April 2026
Unprompted review
Jury is out for me still, holding hope tho!
The instructions say to leave the cream on for a period of time and not go over a certain length of time. First try, I wasn’t too impressed tbh. I then gave feedback on a facebook post about was advised to leave it on longer, 2nd attempt was slightly better but had to pluck afterwards. I do think the hair is not as harsh and comes out better. I’ll not give up as bought 2 boxes 🙏🏻🤞🏻
24 April 2026
Unprompted review
Complete rip off. Insult to women suffering with PCOS
Complete rip off.
It just burned my skin worse than razor burn. I have used Nair in the past and this product is nothing like that. It does not even remove all the hair & leaves you looking like you have stubble.
The moisturisers dont work either.
For someone dealing with PCOS I can say this product is an insult to women suffering.
23 April 2026
Unprompted review
This product had absolutely no effect…
This product had absolutely no effect whatsoever on my facial hair. I tried to cancel the subscription which proved very difficult indeed. In fact I had to threaten legal action for them to reply to my emails. Trying to return unopened products is proving even more difficult. I have done what they said and sent a photo of the items I want to return, but now they will not answer emails again. A disgraceful company. I would even go so far as to call it a scam.
23 April 2026
Unprompted review
Don’t bother !
Don’t bother !!
Did exactly what they said to do ,no difference at all .
Shame on you Arlux for cashing in on women’s insecurities.
22 April 2026
Unprompted review
Terrible. Don’t buy.
Ordered this, said it was compatible with sensitive skin. Used this product last night and i’ve had allergic reaction burned my face that’s what it looked like and felt.
Do not recommend seeing an advertisement perfect for people with PCOS. Do not buy doesn’t do what it says on the instructions.
20 April 2026
Unprompted review
Worst product I have ever used for hair…
Worst product I have ever used for hair removal. Do not buy this. It is drop shipped from China, so it will take a million years to get to you. Once it finally does arrive it won't remove hair at all.
21 April 2026
Unprompted review
Worst product ever
Wouldn’t even give this product a 1 star absolutely rubbish. Don’t waste your money !!! Customer service isn’t much better either
20 April 2026
Unprompted review
CON.
Waited over a week to receive my order. This is probably one of the worst treatments I have ever used. I bought it to treat hormonal hair growing on my chin, stupidly believing that it might work after having this condition for many years now. All it did was make me look like a leper! Never experienced such a breakout all over my face, and it didn't even remove the hair, having to resort back to shaving now with red and swollen skin! Absolutely embarrassing having to go to work looking like this and extremely painful to wash/touch my face, having to cover it up with foundation which only makes it worse and helps only a little but didn't have much of a choice. The moisturizer they provide is a cheap, nasty quality making my skin flare up even worse. Luckily I had my own which is far better quality and a fraction of the price. Would have been better off using the hair removal cream in my bathroom cupboard that I occasionally use for my legs. Complete and utter rip off. Will stick to my razor in future. At least that doesn't result in me looking like a burn victim!!
18 April 2026
Unprompted review
The worst product ever!
The worst product ever!! Not only did it not work but burned my face. Getting a refund is nearly impossible so do yourself a favor and do not buy, especially if you have course hair.
16 April 2026
Unprompted review
Doesn’t work and tricks you into a subscription
I didn’t know I was being signed into a subscription. I felt tricked. Then when it came it didn’t even work. It burnt and hurt my skin badly whilst removing absolutely zero hairs at all. Please don’t fall for this scam product.
17 April 2026
Unprompted review
Reply from Aurlux
Hi Mrs Cound,
We’re really sorry to hear about your experience — this is not what we want for any customer.
Regarding the subscription, there are always clear options at checkout to proceed without subscribing, and customers can choose a one-time purchase if they prefer. That said, we understand how this may have felt confusing or frustrating, and we’d still like to look into what happened in your case.
We’re also very concerned to hear about the skin irritation. Please stop using the product immediately if you haven’t already, and consider seeking medical advice if the irritation continues.
Could you please contact our support team at support@aurlux.co
with your order number and a short description of what happened? We’ll review this urgently and help with a resolution as quickly as possible.
We appreciate you bringing this to our attention.
Kind regards,
Aurlux Support Team
Yet another company with horrible…
Yet another company with horrible customer service and a terrible website. They tell you to click a button to cancel. Guess what? That “button” is a link that won’t work. I’ve contacted countless service twice and received no reply. I wish I had come here to read the reviews before I signed up (unintentionally) for a subscription that is expensive. The product doesn’t even work!
17 April 2026
Unprompted review
Reply from Aurlux
Hi Shannon,
We’re really sorry to hear about your experience and that you’ve had difficulty reaching support — this is not the standard we aim to provide.
We’d also like to clarify that subscription management and cancellation options are available through the account portal, and the cancellation button should be fully functional. If you’ve experienced any issues accessing it, that is something we’d like to investigate right away so it can be fixed.
We’re also concerned to hear the product didn’t meet your expectations. We’d really appreciate the opportunity to look into your case and help resolve this properly for you.
Please reach out to us at support@aurlux.co
with your order details so we can assist you as quickly as possible.
Kind regards,
Aurlux Support Team
An absolute con!
An absolute con!
This product has been targeted to women who suffer from the embarrassing hair from PCOS. IT DOES NOT WORK! Trying to cancel subscription is another matter in itself. Do not waste your money on this product.
10 April 2026
Unprompted review
Reply from Aurlux
Hi Dee,
We’re really sorry to hear about your experience, and we completely understand how upsetting this must feel.
We do want to clarify that our product is designed for hair removal use as described, and results can vary depending on hair type, skin type, and consistency of use. However, we’re truly sorry it did not meet your expectations.
Regarding the subscription, there are always clear options to proceed without subscribing at checkout, and customers can also manage or cancel their subscription through their account. If you’ve had any difficulty doing this, we’d really like to investigate and help resolve it for you.
Please reach out to us at support@aurlux.co
with your order details so we can look into your case properly and assist you further.
Kind regards,
Aurlux Support Team
Not worth the cost
The product is only purchasable through a subscription which the website makes difficult to cancel. To make matters worse it fails to do what it claims to do - tackle PCOS hair. It did not remove any of my hair, despite instructions being followed to the letter. The “kit” is also tiny tubes that would never last a month. Avoid this expensive, useless product
7 April 2026
Unprompted review
Reply from Aurlux
Hi Betsy,
We’re really sorry to hear about your experience and that the product did not meet your expectations.
We do want to clarify that customers are not required to stay on a subscription, and there are clear options available at checkout as well as within the account area to manage or cancel it. If you had any difficulty doing this, we’d really like to look into what went wrong so we can help and improve the process.
Regarding the product results, we understand how disappointing this must feel. Effectiveness can vary depending on individual hair type, skin type, and consistency of use, but we’re sorry it did not work for you as expected.
We also appreciate your feedback about the kit size — this is helpful for us to review.
Please contact us at support@aurlux.co
with your order details so we can investigate your case properly and assist you further.
Kind regards,
Aurlux Support Team
Do not waste your money
I'm not sure how they have managed to do it, but not only have they created a product that does not work on coarse PCOS hair, it actually makes everything worse, pigmentation looks worse, skin quality is worse (dry, bumpy etc) hair comes back with a vengeance.
Therefore, I have requested a refund.
This company is targeting women with very real struggles, psychologically and physically, the mental health issues this condition causes are huge and this company are advertising this product as a miracle cure. It is not.
Took ages to receive, communication not great.
8 April 2026
Unprompted review
Reply from Aurlux
Hi Victoria,
We’re really sorry to hear about your experience and truly regret that the product did not meet your expectations.
We want to be clear that our product is not intended to be a “miracle cure” or a medical treatment for conditions such as PCOS. It is designed as a cosmetic hair removal solution, and results can vary depending on factors like hair type, skin sensitivity, and consistency of use. That said, we understand how frustrating and disappointing your experience must have been.
We’re also very concerned to hear about the skin changes you described. Please discontinue use if you haven’t already, and consider seeking medical advice if symptoms persist.
Regarding your refund request and the delay in delivery and communication, we sincerely apologize. This is not the level of service we aim to provide, and we’d like to make this right for you.
Please contact us at support@aurlux.co
with your order details so we can prioritize your case and assist you as quickly as possible.
Kind regards,
Aurlux Support Team
If I could give zero stars I would
If I could give zero stars I would.
Ordered this product as they sell the dream to women insecure about their facial hair. Product took longer than expected to arrive (ok, can’t always be helped). Did a patch test on my arm - no concerns. So I followed the instructions to use it on my face. This product left me with burns all on my face which turned into scabs. It left me feeling mortified and my face was so sore.
I emailed customer service explaining the situation for them to reply giving me advice on how to continue using the product for better results?? Completely disregarding the fact I had chemical burns on my face.
I then emailed back stating why would I continue to use a product that has burnt my skin and requested a refund. Here’s the best bit… only unopened products can be returned and refunded!!! Yet their website states “60 day money back guarantee”
Absolutely shocking product and shocking customer service.
27 March 2026
Unprompted review
Reply from Aurlux
Hi Katie,
We’re truly sorry to hear about your experience — this sounds very distressing, and it’s not something we take lightly.
First and most importantly, we’re very concerned about the reaction you described. Please discontinue use immediately if you haven’t already, and we strongly recommend seeking medical advice if your skin is still affected.
We also sincerely apologize if any of our previous responses came across as dismissive. That is not the level of care or attention we aim to provide, especially in situations involving skin reactions.
Regarding our policy, while unopened items are generally required for standard returns, situations involving adverse reactions are handled with extra care and reviewed individually. Our 60-day money-back guarantee is intended to support customers, and we’d like the opportunity to reassess your case properly.
Please contact us again at support@aurlux.co
with your order details and, if possible, photos of the reaction so we can escalate this matter urgently and work toward a fair resolution for you.
Thank you for bringing this to our attention.
Kind regards,
Aurlux Support Team
Utter Rubbish
Like every 'miracle cure' out there to save us PCOS ladies, turns out to be utter rubbish. Targeting women who feel at the lowest with a condition that increases facial hair is just wrong. All im left with is less money in the bank and a burning chin.
28 March 2026
Unprompted review
Reply from Aurlux
Hi Rachel,
We’re really sorry to hear about your experience, and we understand how frustrating and upsetting this must feel.
We want to clarify that our product is not intended to be a “miracle cure” or a medical treatment for conditions such as PCOS. It is designed as a cosmetic hair removal solution, and results can vary depending on individual factors like hair type, skin sensitivity, and consistency of use. That said, we’re truly sorry it did not work for you as expected.
We’re also very concerned to hear about the burning sensation you experienced. Please discontinue use immediately if you haven’t already, and consider seeking medical advice if the irritation persists.
We would really appreciate the opportunity to look into your case and make this right. Please contact us at support@aurlux.co
with your order details so we can review and assist you further as quickly as possible.
Kind regards,
Aurlux Support Team
Shocking
Shocking! Don't bother. Mine arrived this morning and tried 2 removals and still got hairs all over and my chin is on fire!!! These were my last hope to feel like less of a man and they let me down just like every other "miracle cure"
27 March 2026
Unprompted review
Reply from Aurlux
Hi Joanne,
We’re really sorry to hear about your experience and completely understand your frustration. 💛 Our goal is always to provide safe and effective solutions, and we truly regret that our product didn’t meet your expectations.
Sometimes, especially with coarser or hormonal hair, results can take a few consistent treatments to see noticeable improvement, and skin sensitivity can vary from person to person. We definitely don’t want anyone to experience discomfort.
We’d love the chance to make this right. If you reach out to our support team at support@aurlux.co
, we can guide you on safe use, troubleshoot your experience, or assist with next steps including a refund if appropriate.
Thank you for sharing your feedback. It helps us improve and support our customers better.
Kind regards,
Aurlux Support Team
finally something my skin didnt hate...
I ordered the trilogy kit after getting fed up honestly. It actually lived up to the hype for me. My skin didnt freak out once.
17 January 2026
Unprompted review
Reply from Aurlux
Hi Ruth,
Thank you for sharing your experience! 💛 We’re so glad to hear that the Trilogy Kit worked well for you and that your skin stayed happy throughout.
It’s wonderful to know it lived up to the hype and made your hair removal experience easier!
Kind regards,
Aurlux Support Team
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