Aunt Betty Reviews 

Absolutely Awesome

My ticket was unexpectedly cancelled without any clear explanation. During the review process, I was asked to provide my ABY number rather than being contacted directly by Aunty. After providing the requested information, I was simply told that the airline had not confirmed or authorized the ticket.
What I don't understand is why a ticket was sold and charged to my credit card if there was no airline authorization or confirmation in the first place. The payment was taken, only to be refunded the next day, causing unnecessary confusion and inconvenience.
To make matters worse, Aunty's customer service team made no effort to find a solution or offer an alternative ticket. The entire experience was a waste of time and energy and caused unnecessary disruption to our travel plans.
I am very disappointed with the lack of communication, consideration, and customer support throughout this process. I expected a much more professional approach to resolving the issue.

Have used Aunt Betty multiple times recently and I'll definitely use them again. Easy site to use, great prices, no overly annoying add on selection and the tickets arrive in minutes. No complaints

Great easy contact and extremely good service and booking 👍 well ✔️

I found it fairly straight forward to make my booking and add what was needed, first time booking an international flight

Aunty Betty was a cheaper way to book my flight

Easy to do. User friendly. Recommend

Easy website to navigate. Competitive prices.

Easy website to use, seamless integration with airline, tickets issued within hours.

The booking process is stress-free, super easy and one of the cheapest option on Skyscanner. I highly recommend Aunt Betty. I have booked several times with them without any issues although I did not need to change my plans or flights were not rescheduled. The last time I used Aunt Betty I did need the customer service as the airline kept rescheduling flights leading to missed connections. The wait for the chat is super long and you have 3 minutes to react, once - 4 to 6 hours after you have started the chat - someone answers to you. Calling was easier and the wait much shorter but it is only for flights leaving in the next few days. However, I contacted them a few times via their chat to sort my problems out and they were great, Yuki and Vince were especially amazing and I felt they listened and helped as much as they could. They did solve my issues. I got a full refund within 5/6 weeks.
It can depend who you get though... Avy, Avy, Avy... What a terrible person. I waited over 4 hours, they sent me a message asking if I was still around. I reacted immediately, within the same minute. They had already ended the conversation. What an immense lack of respect for customers and their job, utterly unprofessional, very upsetting when you have waited over 4 hours. This person is the reason I took 1 star off. I wish I could add the screenshot that I took of this conversation. Anyway overall, I find that Aunt Betty is a great third party.

Easy & time saving booking

First booking with Aunt. Good price and easy simple
Hope follow up as good as booking

I must confess that I'm a book directly through the airline type who is wary of third party sellers. I found a great deal via SkyScanner and I chose the Aunt Betty option as the Flight Centre brand gave me confidence that all would be well. The booking experience was very smooth and easy even though my bank called me to check that I wasn't being scammed by a travel agent with a funny sounding name. While my final verdict on Aunt Betty remains pending, I think access to incredibly cheap airfares during peak season feels like a great travel hack.

Easy, straightforward.
The only complaint is the attempted upselling of add-ons.

Easy to book. Great pricing.

Always buying ticket from Aunt Betty. Easy to book and price is good