Aumille Reviews 

237
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained about extremely long delivery times, noting that orders took months to arrive without any shipping updates, tracking numbers, or notifications. Many people also mentioned that customer support completely failed to respond to multiple emails regarding delayed parcels or urgent requests for refunds. However, some customers also noted that the clothing items were high quality, very warm, and looked truly great when they eventually arrived. A few other people additionally felt that the delivery service could sometimes be quite fast, expressing complete satisfaction with their newly purchased items.

What people talk about most

Order

People report disappointment and frustration regarding order fulfillment, highlighting severe shipping delays... See more

Product

Consumers experience mixed feelings regarding the products, as while some reviewers praise the amazing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praised fast... See more

Response time

Users describe negative interactions with response time, frequently reporting that multiple emails are... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and noting that the items are... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 21 september my order would get shipped end september we are 13 october and i still did not get any shipping information, i had sent an email it just got ignored.. I hope this problem ca... See more

Company replied

Rated 2 out of 5 stars

Dont get me wrong their clothes look nice but the quality isnt there yet, ive had this navy hoodie for a month or two and its starting to show its "quality". It has formed these little knots on the su... See more

Rated 2 out of 5 stars

Ordered from a pre-order which was the hooded cardigan on September 20th. I received an email that my order was confirmed but nothing has been updated yet. They said orders would be shipped late Octob... See more

Rated 3 out of 5 stars

Delivery times are very long. Customer support does not respond. I finally received the product after almost a month. All in all, however, it was not a very positive experience with this shop. Die... See more

Company replied


Company details

Written by the company

Aumille is a luxury fashion brand founded in 2024, dedicated to redefining high-end fashion with an emphasis on elegance, precision, and timeless style.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(237)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never got my order

Placed an order on the 2th of September. Sent an enquiry via email the same day. Sent another email regarding lack of shipment details, and the fact that i have waited for over a month. Never recieved a reply to any of my emails, and have still not recieved my jacket (16th of October)…

Update 7/11: after i left this review, they sent me an email saying that they’ve lost my parcel, and they would send a new one. The new parcel have been stuck in Belgium since, and weirdly it has the same tracking as the last one… and no; it was not a pre order

2 September 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 3 out of 5 stars

Long delivery time and bad costumer support

Delivery times are very long. Customer support does not respond. I finally received the product after almost a month. All in all, however, it was not a very positive experience with this shop.

Die Lieferzeiten sind sehr lang. Der Kundensupport antwortet nicht. Ich habe das Produkt dann nach fast einem Monat doch noch erhalten. Alles im allem aber eine nicht ganz positive Erfahrung mit dem Shop.

16 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders were scheduled to be shipped around the end of September. Normal orders get shipped same day or 1 day later. . If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 2 out of 5 stars

I ordered 21 september my order would…

I ordered 21 september my order would get shipped end september we are 13 october and i still did not get any shipping information, i had sent an email it just got ignored..

I hope this problem can be resolved and i will get my items soon or my money back.

13 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 1 out of 5 stars

I ordered a jacket on September 21st

I ordered a jacket on September 21st, but I still haven’t received any shipping confirmation—only the order confirmation. I’ve tried contacting them via email multiple times, but I haven’t received any response. Very disappointed with the lack of communication and customer service.
Order#13365

13 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 1 out of 5 stars

Ordered on the 29 of September label…

Ordered on the 29 of September label was created on 5 October and since then no update or reaction about my order

29 September 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 1 out of 5 stars

Do not buy their products

Do not buy their products. They do not send the goods but collect the money. Afterwards they do not answer phone calls or mails.
I was supposed to receive a mail with shipping details. 3 weeks later I still have not received anything.

10 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 1 out of 5 stars

I have lost my money

Hello,
I ordered a cardigan on September 20th and it still hasn't arrived. I've contacted them, but they haven't responded.At this point it seems I've lost my money so I recommend not ordering from this site.

I want to know further if it'll arrive or a refund.
Greetings, Pablo Poveda.

10 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 2 out of 5 stars

I placed my order on September…

I placed my order (#13229) on September 20, but I haven’t received any shipping confirmation or tracking number yet. I’ve sent an email to your support but didn’t get any reply.

Also, I noticed that your shipping policy mentions delivery only within Europe, but I live in the United States. Could you please clarify if you actually ship to the US and when my order will be dispatched?

I really like your products and I’m hoping this can be resolved soon — I just need a clear update on the shipping status.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

I order 3 items and its been nearly a…

I order 3 items and its been nearly a week. I have yet to recieve any news regarding my order. I’ve send an email their way but there hasn’t been any response yet. I most certainly hope i hear something soon for i am getting worried.

30 September 2025
Unprompted review
Aumille logo

Reply from Aumille

Thank you for your comment. This order was placed as a pre-order, and as stated in the product description, all pre-orders are scheduled to be shipped around the end of October. We assure you that your order will be dispatched within this timeframe. If you have any questions, please reach out to our customer service team with your order number so we can provide an update.

Rated 2 out of 5 stars

I ordered a coat on 27th of September…

I ordered a coat on 27th of September Saturday and didn’t receive an email confirming my order. So I have emailed the company and had no reply from them at all about when my order will be shipped or if I am able to track it. I understand you offer pre orders but this states it will be shipped middle or end of September and we are now in October, this seems like something I should have been told about. It is also been 4 working days and no shipping info has been sent to me when checking out I was told 5-7 days shipping, times overall and that I would find out about it being shipped within 3 days. Which has not happened . I would like clarification on when this will be sent as you have replied yet I can see in the products description all orders shipped within 1-3 days which seems rather misleading once resolved and I receive my coat I will be more than happy to modify this review. It also states pre ordered shipped end of September/ middle. 13/10 and still nothing I have received a shipping label but this hasn’t changed for over a week.

2 October 2025
Unprompted review
Aumille logo

Reply from Aumille

Hi, please read the item description where it says when the pre orders will be shipped. Thank you and have a great day.

Rated 3 out of 5 stars

Lack of communication

I order a green puffer jacket and its been nearly a week. I have yet to recieve any news regarding my order. I’ve send an email their way but there hasn’t been any response yet. I most certainly hope i hear something soon for i am getting a little worried.

28 September 2025
Unprompted review
Aumille logo

Reply from Aumille

Hi, all pre orders are almost shipped. Your order will be on the way soon. Thank you for your patience.

Rated 2 out of 5 stars

Return request fails

I ordered a Navy Girl Cardigan, and received it nice on time. But the size is a bit too small. When applying for a return and wanted to order a size bigger, no answer on mail or return request. It's been more then a week now. Very strange they don't answer.

5 July 2025
Unprompted review
Rated 2 out of 5 stars

I order a hooded cardigan 3 months ago…

I order a hooded cardigan 3 months ago with high expectations because the branding was done really well. i just received it last wednesday, quality is amazing but it was just a little too tight en the colour does not fit me. i want to return it but i still havent gotten an answer on how i should return it. i already sent 2 emails and a DM and still havent got an answer. i really would appreciate contact and maybe my review will turn out better.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

The product I bought (grey cardigan) is…

The product I bought (grey cardigan) is insanely good, first of all the quality is extremely good, secondly the design is just perfect. And aumille always answers fast and simple. I definitely recommend buying from them

16 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look