I ordered a replacement ear bud (Jlab JBuds Air ANC) way back in July, I was Unfortunately sent the incorrect type (AIR-R JBUD). The correct ear bud was apparently sent, along with a returns package... See more
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Based on these reviews
Incredibly happy with the service I…
Incredibly happy with the service I received. I initially ordered the wrong product, so contacted Audio Spares to cancel, instead they found the exact right product and that's what I really wanted. Thank you so much James at Audio Spares!
Great communications and excellent…
Great communications and excellent customer service. Jay responded very quickly to my email and helped to correct 'my mistakes' which I made when I placed my order for an Apple Airpod Pro Gen 2 (Excellent Condition).
Once everything was clear on what I required, Jay even upgraded the delivery for 'Next Day' at no additional cost.
I received my Airpod the next day. It was as new condition as described. Synchronised with iPhone straight away without any problems. Very pleased with everything.
Thanks Jay
Needed to return an item
Needed to return an item, took them ages to send me a return label after at least 4 emails chasing and now I’ve got proof of return postage but they’re blanking my emails chasing the refund. I’ve now just sent my 4th email asking for the refund.
Really brilliant customer support
Really brilliant customer support, and the spare that I ordered works perfectly. Special shout-out to Jay, who quickly and helpfully untangled a mistake I made when ordering, and then followed up to make sure everthing was sorted. Way above and beyond!
Great communication from them and…
Great communication from them and delivered ahead of time as well.
Jlab Go Air Pop Case
Jlab Go Air Pop Case replacement was dispatched quickly and arrived in good condition
This company is absolutely amazing
This company is absolutely amazing. I ordered a replacement AirPod a couple of weeks ago and unfortunately it got lost in the post, however the customer service people were absolutely outstanding and sent me another one. I would 100% buy from this website again. Thank you so much
Great service
Great service, they manage to pair my earphones that I was trying to find the right pair for week.
Communication is excellent.
Item not sent and no refund
I ordered from Audio Spares in Oct 2025. Nothing arrived, their customer service said they hadn't recieved their stock, I've waited there's been no update or delivery and now they won't refund me.
Non existing return service.
I have been asking to return a product for 3 weeks and have still not received a returns label despite their returns promise.
Really disappointing service.
Great customer service
Helpful great customer service and support would use them afain without a shadow of a doubt
Excellent product and service
Excellent product and service and Jay is fantastic.
In November I ordered a Jabra earbud
Update: The earbud finally arrived on the 3rd of March, this was not completely the fault of Audiospares but also the Danish postalservice.
However it took Audiospares more than two month to ship this small order, and to be honest it seemed like they only reacted when I gave them 1 start on Trustpilot.
But as I finally have received the earbut, have changed this review from 1 to 3 stars.
In November I ordered a Jabra earbud, I was told it would arrive before Christmas. We are now end January and I am still waiting, even they several times have promised to deliver within a few days.
They will take your money, not communicate with you at all and leave you confused. Please spend your money with other companies you can trust.
Lifesaver!
Lifesaver! Speedy replacement of the charging case for the (discontinued) Powerbeats pro. Works perfectly and saved me from having to buy new headphones
Replacement earbud case sorted!!
Easy to use website and safe ordering. I lost my earbud case and rather than buy a whole new set i bought a replacement case. It arrived in great condition as advertised. Very pleased
Don’t shop here
Don’t shop here! The staff are incompetent. It’s virtually impossible to get a refund for an unprocessed order. They will either ignore your emails or lie through their teeth until you lose interest. Strongly recommend checking the trust pilot for audiospares.com where you will find similar stories and 1 star reviews.
Thank you for the service
Thank you for the service, the item worked perfectly. Thank you.
So grateful to Jay
Jay was so helpful and sorted out my single replacement earbud so efficiently. The earbud came really quickly. No hesitation in recommending Audiospares. Thank you Jay you are a credit to Audiospares
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