Audiospares Reviews 153

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with their purchases, often finding genuine replacement parts like earbuds and charging cases that are difficult to source elsewhere. People frequently highlight the quick delivery and the good condition of the items received, allowing them to get their devices working again without needing to buy entirely new sets. The customer service is also praised for being responsive and helpful, with some individuals noting personalized assistance and quick resolution of issues. However, some customers also noted issues with order fulfillment and difficulties in obtaining timely refunds. There are also occasional mentions of slow delivery times and problems with syncing replacement parts, though these are sometimes resolved with assistance from the company.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quick delivery, good condition,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the quick and helpful customer... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers experienced significant delays,... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers report significant... See more

Refund

Consumers find refund experiences to be ambiguous. Many reviewers report significant delays, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a replacement ear bud (Jlab JBuds Air ANC) way back in July, I was Unfortunately sent the incorrect type (AIR-R JBUD). The correct ear bud was apparently sent, along with a returns package... See more

Rated 4 out of 5 stars

Delivery is a little slow but worth it in the end. Once I got through to customer support they were very polite and helpful. I'm overall pleased I took the chance on this company as now I have functio... See more

Rated 5 out of 5 stars

One of my pixel buds broke, and since Google don't sell spares my only other option would've been to buy a new pair. But thanks to audiospares I could just order a single replacement, I had some dif... See more

Rated 5 out of 5 stars

I ordered a replacement case, order was taking longer than 2-4 days, so I contacted support. One hour later they got in touch and had the item shipped within in days. Email support was excellant and m... See more

Rated 1 out of 5 stars

Don’t shop here! The staff are incompetent. It’s virtually impossible to get a refund for an unprocessed order. They will either ignore your emails or lie through their teeth until you lose interest.... See more

Rated 5 out of 5 stars

Jay and the team at audiospares provided me with a quality replacement case for my AirPods Pro. Initially, I ordered the wrong generation but the team were really helpful in organising a swap so I c... See more

Rated 5 out of 5 stars

Ordered a replacement Sony wf1000xm5 earbud, arrived quickly, I struggled to get to sync. Jay had already emailed to check everything is ok, and said send to them in if I have any issues and they can... See more

Rated 5 out of 5 stars

Was fast delivery and I’ve never had a e-store response so quickly to emails! 100% recommended. I personally got a replacement airpod pro and case. Make sure to check for an email within a day of buyi... See more

Rated 5 out of 5 stars

i needed a replacement charging case for my Sony XM5 earbuds as i lost mine on a train. I found Audiospares previously when i needed a airpod replacement. Placed order on Monday and arrived the next d... See more

Rated 5 out of 5 stars

Fast communication, clear info when buying a replacement bud ie supply firmware info. Arrived quickly and paired easily. Jay checked all had arrived and was working which was a nice touch.

Rated 5 out of 5 stars

I lost a right earbud for my Samsung R180 and thought i would need to purchase a whole new set. Found Audiospares who had the right earbud to purchase individually. Ordered on Monday, received on Wedn... See more

Rated 1 out of 5 stars

Please be aware of this company and read the reviews first before purchasing anything. Do not be mislead by the positive reviews. They will take your money, not communicate with you at all and leave y... See more

Rated 5 out of 5 stars

Very quick response and super quick delivery which was great as needed before going away. Very happy with ear bud replacement case which is working well. Very friendly and helpful and would definite... See more

Rated 1 out of 5 stars

I ordered from Audio Spares in Oct 2025. Nothing arrived, their customer service said they hadn't recieved their stock, I've waited there's been no update or delivery and now they won't refund me.

Rated 1 out of 5 stars

Ordered a replacement Sony earbud case. 5 days later no updates, no change in order status. Emailed them for an update and so began a series of very polite emails promising updates and that 'it shou... See more

Rated 5 out of 5 stars

Ordered a replacement airpod after one of my pods became defective. Arrived on time and was in good workign order. Had some issues setting it up (all my own) but Jay from their team helped me out and... See more

Rated 5 out of 5 stars

Ordered a replacement L AirPod. Arrived on time, but AirPod didn’t fit in the charging case. Contacted company and received prompt response. After providing information regarding the AirPod, the corre... See more

Rated 5 out of 5 stars

I ordered an AirPod pro (2nd Gen) got fantastic support in what model number I needed to order, product came really quickly and works perfectly. I had a little hiccup in pairing the replacement AirPod... See more

Rated 5 out of 5 stars

I lost my Sony left ear bud, and I didn’t want to go through the expense of buying a new set! Found audio spares, they could supply me with the left bud. Unfortunately, when I received the new... See more

Rated 5 out of 5 stars

No problems at all. Item arrived promptly but a complete lack of updates from the delivery service. Not audio spares fault however so given five stars.

Rated 5 out of 5 stars

Great service, ordered replacement airpod pro after I misplaced one of them. Confirmed my model and received working product in good condition. Price was good, cheaper than competitors and apple thems... See more

Rated 5 out of 5 stars

A very handy outfit to find, The item (left Beats Pro ear piece) arrived in a timely manner and in good condition, just needed to pair it up again, will use them again.

Rated 5 out of 5 stars

Easy to use website and safe ordering. I lost my earbud case and rather than buy a whole new set i bought a replacement case. It arrived in great condition as advertised. Very pleased

Rated 5 out of 5 stars

Following a mix up with delivery address Audiospares were prompt in sending a replacement. We have been very impressed with their service delivery, the quality of item and speed of arrival. All very e... See more

Rated 5 out of 5 stars

Very happy with my experience. I needed a replacement for one of my airbuds after I lost one. There was an issue with the initial delivered item but customer service (Jay) was super helpful and respon... See more

Rated 5 out of 5 stars

I bought a replacement Powerbeats pro earphone. Item arrived in perfect condition. Works perfectly and delivered in the promised timeframe. Happy to recommend Audio Spares.

Rated 5 out of 5 stars

Really brilliant customer support, and the spare that I ordered works perfectly. Special shout-out to Jay, who quickly and helpfully untangled a mistake I made when ordering, and then followed up to m... See more

Rated 5 out of 5 stars

I had lost a Sony WF C700N earbud and Jay found an exact replacement really quickly. Communication was great. Thank you very much!

Rated 5 out of 5 stars

Jay was so helpful and sorted out my single replacement earbud so efficiently. The earbud came really quickly. No hesitation in recommending Audiospares. Thank you Jay you are a credit to Audiospares... See more

Rated 5 out of 5 stars

I received excellent customer service from Audiospares, top class. From returning an incorrect headphone case, which was my error, to providing tracking numbers really promptly. Their website was very... See more

Rated 5 out of 5 stars

Reliable service! Excellent value for money. Glad I found it this website and replacement charging case worked like a charm.

Rated 5 out of 5 stars

The store owner personally messaged me to help me make sure I had ordered the right product and even offered to help me set it up. They also went out their way to ship super fast. Great store and woul... See more

Rated 5 out of 5 stars

Incredibly impressed with audiospares, their customer service was outstanding. They replied to my issue almost immediately, shipped out a replacement without hassle, and even followed up to check ever... See more

Rated 5 out of 5 stars

I lost one EarPod on the beach. Found this sight and they managed to supply me with what I needed to complete the set again. Great comms. Item was second hand but worked perfectly and good condition.... See more

Rated 5 out of 5 stars

It arrived and it works I hate ordering from small online retailers - I am glad that I wasn't scammed - 5 stars!

Rated 4 out of 5 stars

The customer service team were attentive and friendly. It took a little bit of time for the order to be dispatched but arrived as described. Good service.

Rated 5 out of 5 stars

Got what I was looking for. I ahd one earplug and it would discharge witha blink, and I thought it may have been the fact that it was just one the batery was getting discharge. It has been putting th... See more

Rated 5 out of 5 stars

My parcel was lost in the post Jayne was able to help out and send a replacement tracked the next day. Great customer service would shop here again.

Rated 5 out of 5 stars

Ordered a replacement earbuds charging case, arrived within a single day, delivery was so fast it shocked me, and the quality is as I expected for the tier of use I ordered, was very happy with everyt... See more

Rated 2 out of 5 stars

Like other reviews, the item ordered wasn't in stock. It was showing as in stock when ordered and payment was taken. I received subsequent emails to say it wasn't in stock and that their website... See more

Rated 5 out of 5 stars

Ordered a spare earphone case with Jay being quick and attentive to get my order delivered in time.

Rated 5 out of 5 stars

Helpful great customer service and support would use them afain without a shadow of a doubt


4.0

Great

TrustScore 4 out of 5

153 reviews

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Rated 5 out of 5 stars

Incredibly happy with the service I…

Incredibly happy with the service I received. I initially ordered the wrong product, so contacted Audio Spares to cancel, instead they found the exact right product and that's what I really wanted. Thank you so much James at Audio Spares!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communications and excellent…

Great communications and excellent customer service. Jay responded very quickly to my email and helped to correct 'my mistakes' which I made when I placed my order for an Apple Airpod Pro Gen 2 (Excellent Condition).

Once everything was clear on what I required, Jay even upgraded the delivery for 'Next Day' at no additional cost.

I received my Airpod the next day. It was as new condition as described. Synchronised with iPhone straight away without any problems. Very pleased with everything.

Thanks Jay

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Needed to return an item

Needed to return an item, took them ages to send me a return label after at least 4 emails chasing and now I’ve got proof of return postage but they’re blanking my emails chasing the refund. I’ve now just sent my 4th email asking for the refund.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Really brilliant customer support

Really brilliant customer support, and the spare that I ordered works perfectly. Special shout-out to Jay, who quickly and helpfully untangled a mistake I made when ordering, and then followed up to make sure everthing was sorted. Way above and beyond!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

This company is absolutely amazing

This company is absolutely amazing. I ordered a replacement AirPod a couple of weeks ago and unfortunately it got lost in the post, however the customer service people were absolutely outstanding and sent me another one. I would 100% buy from this website again. Thank you so much

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, they manage to pair my earphones that I was trying to find the right pair for week.

Communication is excellent.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Item not sent and no refund

I ordered from Audio Spares in Oct 2025. Nothing arrived, their customer service said they hadn't recieved their stock, I've waited there's been no update or delivery and now they won't refund me.

18 February 2026
Unprompted review
Rated 3 out of 5 stars

In November I ordered a Jabra earbud

Update: The earbud finally arrived on the 3rd of March, this was not completely the fault of Audiospares but also the Danish postalservice.
However it took Audiospares more than two month to ship this small order, and to be honest it seemed like they only reacted when I gave them 1 start on Trustpilot.
But as I finally have received the earbut, have changed this review from 1 to 3 stars.

In November I ordered a Jabra earbud, I was told it would arrive before Christmas. We are now end January and I am still waiting, even they several times have promised to deliver within a few days.
They will take your money, not communicate with you at all and leave you confused. Please spend your money with other companies you can trust.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Lifesaver!

Lifesaver! Speedy replacement of the charging case for the (discontinued) Powerbeats pro. Works perfectly and saved me from having to buy new headphones

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t shop here

Don’t shop here! The staff are incompetent. It’s virtually impossible to get a refund for an unprocessed order. They will either ignore your emails or lie through their teeth until you lose interest. Strongly recommend checking the trust pilot for audiospares.com where you will find similar stories and 1 star reviews.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

So grateful to Jay

Jay was so helpful and sorted out my single replacement earbud so efficiently. The earbud came really quickly. No hesitation in recommending Audiospares. Thank you Jay you are a credit to Audiospares

10 December 2025
Unprompted review

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