Audika - Wilmslow Reviews 

Brilliant attention to detail and customer service by Helen @ Audika, Wilmslow..

Helen was so on the ball and knew exactly what the cause of my problems were. Excellent service.

Please forward my sincere thanks to the Audika Team at the Wilmslow clinic!
I will be recommending them to my patients at my local Optometry Practice .

Efficient, helpful advice and settings adjustments to my aids, by Helen.

Made to feel at ease & everything explained regarding the process

Audiologist on time for my appointment. Friendly. Offered help when needed

I felt like a really valued customer. Helen was really friendly and very efficient. I received a good hearing test and my aids have made my hearing a lot clearer since the adjustment. Excellent in every way.

For the professionalism of the audiologist and the service provided at my annual hearing check I would give Helen 5 stars. However, for Audika as a company I would give them 0 stars. The merger of Amplifon and Hidden Hearing has left many of the Amplifon customer unable to fully utilise the functions of their hearing aids. Without a functioning app it is impossible to make use of all the features of my hearing aids. Having paid a considerable sum for my hearing aids I am extremely disappointed that I can no longer control my hearing aids. Audika are fully aware of this issue but have no solution to this problem. Nor have they contacted the affected customers to inform them of this problem. The paragraph below is from the Amplifon website and makes it clear the app is an integral part of the hearing aids

Why use the Amplifon App?
The Amplifon App offers convenience, personalised hearing support, and full control over your hearing aids. Whether you’re at home, work, or on the move, it ensures your hearing aids are optimised for every situation, making it an essential companion for anyone using Amplifon hearing aids.

It was a lady called Helen that attended to my hearing test appointment. She was polite and professional as well as friendly and thorough with absolutely everything. i was a little nervous and Helen put me at ease from the word go. Her communication skills were excellent as was her delivery and explanation during the whole process. Helen was able to answer all the questions i had and i would highly recommend a visit to Audika in Wilmslow for any hearing issues you may have and specifically to see Helen who did an amazing job! Thank you.

The lady carrying out the test was very easy to talk to and explained everything clearly for me
An exceptionably qualified and helpful person

Very friendly and knowledgeable

Excellent introduction to the new amalgamated group.
First class.