I needed some help with my hearing aid. Despite it being several years since I purchased the aids (from Amplifon) the staff were incredibly helpful and kind and sorted out my problem.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
James was both friendly and informative and following my hearing tests, spent a good time explaining how the devices compared. I felt free to ask questions which was useful and I look forward to comin... See more
I've been with Hidden Hearing/Audika for a number of years now and honestly can't recommend them enough. The care and support I've received has always been excellent, with regular check-ups and a... See more
I visited Audika in St Albans for ear wax removal and was really impressed with the whole experience. Olivia was extremely welcoming and friendly, making me feel comfortable from the moment I walked t... See more
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at the St Albans branch are…
The staff at the St Albans branch are friendly and provide a smooth service. I have just had my annual review (hearing test and check of hearing aids - no adjustments required).
28 February 2026
The audiologist was polite, courteous and explained everything in detail.
Small office, central location, easy to get to. The audiologist was polite, courteous and explained everything in detail. Extensive tests with minimal equipment, but with amazing results. Would have to recommend to others as you are not expected/forced to purchase hearing aids
4 February 2026
You listen to what I need and acted on…
You listen to what I need and acted on it. I was having software problems and it was resolved. So thanks.
15 January 2026
Great service
Great service, not had ears cleaned before, it definitely helped, would recommend Hidden Hearing to friends & family
8 January 2026
I was very pleased with the my new hearing aids
I was very pleased with the my new hearing aids and the attention and support I received from Colin Laskey today. I was having difficulty putting through the payment for the new hearing aids because of the pain I was experiencing Despite the time he had to take he very was kind and patient for which I was grateful I would recommend HiddenHearing to anyone who wanted an excellent product with great customer service
29 November 2025
Excellent examination of my ears…
Excellent examination of my ears and then recommendations of what would benefit my overall hearing capabilities.
20 November 2025
Got there early
Got there early, but was seen straight away. Hearing test undertaken efficiently, and the results carefully explained.
12 November 2025
Great service
Great service , they cater to your personal needs, fantastic ongoing aftercare service.
Very professional service, would highly recommend to friends and family
7 August 2025
Hidden Hearing Experience
I had my appointment with James. James was very professional, courteous and explained everything I needed to know about hearing aid options.
Would recommend.
5 August 2025
The hearing test was very thorough
The hearing test was very thorough, clearly explained and informative.
3 June 2025
Efficient and not pushy
I was seen straight away- I didn’t think I had a hearing problem but attended at the request of my spouse ( how often have you heard that 😉). Was seen on time by very efficient Colin . No great hearing loss, but slight deterioration, as might be expected. Come back if gets worse over next year or two. No pushy selling of something I didn’t need.
Probably don’t need all the pre appointment reminders- 1 or 2 only will do.
Overall , positive experience.
29 May 2025
A really thoughtful and warm welcome
A really thoughtful and warm welcome, Debbie explained everything ahead of my hearing test and was very caring. A really lovely experience! Thank you
21 May 2025
Unprompted review
Debbie
Debbie, my consultant was very friendly and clearly informed me of the procedure that would be taking place. She really knew what she was doing and I happily recommend her.
16 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant service and attention from…
Brilliant service and attention from Hearing Aid Dispenser. So considerate towards my elderly Father and went out of his way to sort him out.
Very grateful.
7 May 2025
Unprompted review
Reply from Audika - St Albans
Brilliant service = Fabulous review. Thank you so much.
We are really pleased your father received the best care and consideration. Exactly how it should be.
Naturally, if we can do anything further, please do not hesitate to let us know.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.