Audika - Kensington - 248-250 High Street Reviews 

118
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TrustScore 4.5 out of 5

4.7

248-250 Kensington High Street, Kensington, W8 6ND LONDON, Greater London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Marco is excellent at his job, really takes the time to listen, and genuinely does everything he can to help. Very professional, caring, and easy to talk to. You can tell he truly cares about his pati... See more

Rated 5 out of 5 stars

Dee, in the Kensington High Street branch (248-250) is very professional and passionate about her work. She is extremely thorough and will ensure all unwanted wax is removed, however stubborn. A th... See more

Rated 5 out of 5 stars

Your clinician Mark ,was extremely helpful and answered all of my queries.I also got the feeling he was genuinely interested in providing the best outcome for my condition.

Rated 5 out of 5 stars

The appointment was great.Useful,informative and reassuring and the on going process seems well managed and time sensitive for the client. My initial contact through the web site was less than helpful... See more



Contact info

  • 248-250 Kensington High Street, Kensington, W8 6ND, LONDON, Greater London, United Kingdom

  • 020 7348 9810

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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4.7

All reviews

(118)

6,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marco is excellent at his job

Marco is excellent at his job, really takes the time to listen, and genuinely does everything he can to help. Very professional, caring, and easy to talk to. You can tell he truly cares about his patients and wants the best outcome for them. A great guy and highly recommended!

21 September 2026
Rated 1 out of 5 stars

Mark Lovett is brilliant and i have…

Mark Lovett is brilliant and i have recommended him to lots of people, who have purchased hearing aids from him.
But -and this is a big but -his receptionist ( who was also excellent) seems to be away. As a result somewhere was handling his calls and it simply did not work. Shambolic is the word that springs to mind. He never received messages etc from me.
He obviously needs much better back up and someone who understands his appointment system.
I lost a hearing aid and it took 3 weeks to get a short appointment with him to sync a new one, which he had in stock.
I am never speaking to anyone but his own receptionist in future, and if this one is off sick surely you can provide him with another?
I feel really strongly that it is not fair on Mark for him to have to endure such inefficient back up.

13 August 2026
Unprompted review
Audika - Kensington - 248-250 High Street logo

Reply from Audika - Kensington - 248-250 High Street

Thank you so much for your review. We have passed your comments on to our Area Management team with the aim of improving our service going forward.

We know some things are unavoidable when providing colleague support over a large network of clinics but we do very much appreciate your concerns and support.

Thank you again.

Kind regards,

 
Customer Services
Audika Hearing Care Ltd (UK)
0800 740 8796 / 01622 775191
contact@audika.co.uk

Rated 5 out of 5 stars

Dee, professional, thorough and passionate.

Dee, in the Kensington High Street branch (248-250) is very professional and passionate about her work. She is extremely thorough and will ensure all unwanted wax is removed, however stubborn.
A thorough hearing test is also provided.
I would highly recommend.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

Getting your ear wax removal done here with Dee is amazing. She is professional, lovely and won’t rest until your ears look perfect.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience. Mark was very good at explaining the process and also the results. Would definitely recommend them.

10 June 2026
Rated 5 out of 5 stars

Excellent and friendly service …

I booked an appointment for ear wax removal and Khadisha did an excellent job on removing all of the ear in both of my ears. It was very easy to book and I highly recommend this service.

28 May 2026
Unprompted review

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