The lady who saw me was very professional. She explained everything before we started. She was a bit concerned after putting camera into right ear as there was an abnormal image behind the layer off s... See more
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Grace was very professional from start to finish. I over-ran my 75 minute appointment without being made to feel rushed. I was allowed to walk outside with hearing aids on so that I could hear the rea... See more
Everything went so smoothly and I was full of confidence in my treatment and the expert advice
Really helpful guy was really sure to help me which he did although I think he wanted me to have a new pair of hearing aids which eventually I agreed to
4.8
Excellent
90 reviews
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Reply from Audika - Cheltenham
Good morning,
Thank you for your 3-Star review. We are pleased to hear that you have found your experience "very good". We welcome any comments whether they be recent or overall experience.
If we can help further, please contact our Customer Services Team on 0800 740 8796 who will be happy to take your call.
Kind Regards
Hidden Hearing Ltd
Customer Services.
A very pleasant and professional audiologist, who made the whole experience most straightforward.
Grace was very pleasant and efficient all through the examination, she explained everything clearly, and it was all perfectly straightforward. She's a true professional and a real credit to the organisation.
18 March 2025
First class all round
Unhurried, relaxed, helpful, thorough. Made the visit a pleasure.
26 February 2025
Whole service was exceptional
5 February 2025
Practitioner Niamh was really helpful
Practitioner Niamh was really helpful . She explained everything clearly . Aided me in choosing the correct aids . I am extremely pleased with the results . It has made such a difference to me . I can use my phone and hear calls so clearly now .
6 February 2025
Unprompted review
The tests were comprehensive
The tests were comprehensive, and everything was clearly explained. I was most impressed.
25 January 2025
Nice experience
On time appointment, well explained what was going to happen, test details and guidance all the way through in a very friendly environment.
22 January 2025
The best place for hearing advice on
The Hidden Hearing team in Cheltenham are wonderful. Sharon on the reception is so welcoming. Grace is quite simply brilliant. So knowledgeable, patient and kind with my elderly step father. Would highly recommend to anyone looking for hearing advice.
10 January 2025
Excellent service from Cheltenham Hidden Hearing
This is second hearing test since needing aids. The first from a high street shop was short & somewhat impersonal. My second at Hidden Hearing was extensive & personal to me. Grace asked what I wanted from my hearing aids, background noise etc. Excellent service & care, I will soon be receiving my new aids which have been set up for me.
8 January 2025
Excellent service from Hidden Hearing
Not my first ever hearing test but this was done very efficiently, each step of the test explained. I was totally at ease throughout the very professionally delivered experience and there was no pressure selling. A whole range of hearing aids on offer and at your personal requirement and budget to suit. Recommended!
5 November 2024
The audiologist was very experienced…
The audiologist was very experienced and she gave a thorough explanation of the reasons for each exercise. She took care to ensure that my friend and I understood the process in detail and I was able to analyse the results.
28 September 2024
Always very friendly welcoming…
Always very friendly welcoming reception.
Appt on time so no hanging around which is always good.
The appointment was with a very efficient, friendly lady who explained everything.
25 September 2024
Very polite I'm professional at her job…
Very polite I'm professional at her job made people feel very easy it was in lovely Pleasant
16 July 2024
Very thorough and patient
Very thorough and patient. Explained everything well and clearly. Friendly and and not hurried.
11 July 2024
These guys are really helpful
These guys are really helpful, friendly and know their stuff
4 July 2024
Very thorough n0 time restriction and…
Very thorough n0 time restriction and helpful guidance
15 May 2024
Friendly and efficient as always Grace…
Friendly and efficient as always Grace is a pleasure to deal with.
30 April 2024
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