Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
Company replied
Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
Company replied
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
361 reviews
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Top looked great on the model but…
Top looked great on the model but seemed very low quality in person. Not reasonable for the price you pay.
30 August 2026
Reply from Motelrocks
Hello, I am sorry to hear that you have not been completely happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
The material and color looks good in…
The material and color looks good in photos, when I got the item doesn't look the same. Size issues as well.
30 August 2026
Reply from Motelrocks
Hi Nikhil, I am sorry to hear that you have not been pleased with your order - your feedback is appreciated and this will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
I couldn't be happier with my purchase…
I couldn't be happier with my purchase from Motel Rocks! The website was super user-friendly and helped me pick out the exact right pair. Delivery was quick, and the jeans are absolutely perfect, great quality and amazing fit. Highly recommend!
17 August 2026
Reply from Motelrocks
Hi Rubyrose, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
Honestly
Honestly, I ordered on a week ago and my order arrived today. No bother with delivery for a rural area.
Thank you I love my new jeans
31 August 2026
Reply from Motelrocks
Hi Adele, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Leanne, thank you for leaving a review. I am so pleased to hear that you and your daughter have been happy with your items - I hope to see you shopping with us again!
Motel x
sizes and material are not good and not…
sizes and material are not good and not as displayed.
31 August 2026
Reply from Motelrocks
Hi Meddy, I am sorry to hear that you have not been pleased with your items and your feedback regarding the quality and sizing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
The quality of the skirt is so bad
The quality of the skirt is so bad, loved the top but so many people said that the quality looks bad and I could have bought it off shein. I’m disappointed because for the price of the skirt vs the quality is just not justified.
30 August 2026
Reply from Motelrocks
Hi Ashley, I am so sorry to hear that you have not been pleased with your item - we really appreciate your feedback regarding the quality and pricing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Really cute! Did break
The two shirts I ordered were really cute! They fit me super well. I’m a larger bust with a small band so it is hard to find cute shirts. The halter neck did leave a smidge of side boob but it’s cute!
The only issue I had was the halter neck has two loops on it to hold the waist string, and one of those immediately broke when I went to tie the string. Otherwise they were both fine! Just a shame it broke so easily at the price it was.
25 August 2026
Reply from Motelrocks
Hi Hayley, I appreciate you sharing your feedback on the shirts. I am glad to hear you found them cute and that they fit well, especially given the challenges of finding suitable styles. I am very sorry to hear that one of your items has broken - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
gave me the wrong colour
28 August 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have received an incorrect item - I can see that you have reached out to the customer service team so please allow 24-72hrs for an advisor to take a look into this further for you. I apologise for the inconvenience caused.
Motel x
They fit o size and are worth the money
They are the best jeans I’ve bought fit perfectly and sit exactly where I want them too
24 August 2026
Reply from Motelrocks
Hi Millie, thank you for leaving a review. I am so pleased to hear that you have found the perfect fit with our jeans and I hope to see you shopping with us again soon!
Motel x
Easy online shopping experience and…
Easy online shopping experience and super fast delivery 😁😁
18 August 2026
Reply from Motelrocks
Hi Karen, thank you for leaving a review. I am so glad to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Came fast and sizing was good
Came fast and sizing was good! I’m 170cm and 53kg and got the L32 W26
20 August 2026
Reply from Motelrocks
Hi Mikayla, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Rebecca, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
U didn’t prove a size detailing chart…
U didn’t prove a size detailing chart to ur website and I couldn’t properly have a good idea of what size pants to get therefore I got the wrong size and I don’t understand how I can refund my order
21 August 2026
Reply from Motelrocks
Hi Jessica, I am sorry to hear that your jeans did not fit as expected - there is a size guide available on site and please always reach out to our customer service team with any questions so that they can help you out!
Motel x
The package was in great condition and…
The package was in great condition and was really easy with returning
20 August 2026
Reply from Motelrocks
Hello, thank you for your review. I am glad to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Dress was true to the size
Dress was true to the size, fits perfectly, perfect for summer!
20 August 2026
Reply from Motelrocks
Hi Alida, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Honestly..
Everything was really smooth in terms of tracking and delivery times. Items are very good quality but sizing is a bit interesting.
17 August 2026
Reply from Motelrocks
Hi Leyla, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided and the quality of your items. I am sorry that you have had an issue with the sizing and please reach out to the customer service team with any problems as they will be happy to help!
Motel x
delivery was so quick came in 3 days…
delivery was so quick came in 3 days pants fit amazing, great quality, would buy again
17 August 2026
Reply from Motelrocks
Hi Taharnee, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Reply from Motelrocks
Hi Layla, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Meg, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
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