Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
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Review summary
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I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
Company replied
Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
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I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
363 reviews
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Great 1st time purchase
Great 1st time purchase, very happy with the jeans for my granddaughter’s birthday present.
Fit is great & quality is fabulous.
Terrific communication from ordering to delivery.
3 June 2026
Reply from Motelrocks
Hi Leonie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
No australian return address beware postage costs My kids order these jeans all the time…
My kids order these jeans all the time and now the return post is in the UK and cost 50 dollars to send!! With changing styles, their measurements change. Without a local Australian return address motel rocks is no longer an online store I would recommend for Australians.
4 June 2026
Reply from Motelrocks
Hi Rachael, I am sorry for the inconvenience caused - we recently had to provide our UK address for manual returns however, we have now launched our brand new Australian website where you are able to get your order shipped and returned directly to Australia instead, I hope that you will consider shopping with us again and if you have any questions please reach out to our customer service team who will be happy to help out!
Motel x
I love the pants I got so much
I love the pants I got so much, they are very cute, good material, good fit, beautiful colour
4 June 2026
Reply from Motelrocks
Hi Mackenzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Website Sizing and colour were both not…
Website Sizing and colour were both not representative of the actual clothing item
3 June 2026
Reply from Motelrocks
Hi Toni, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1 June 2026
Reply from Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Reply from Motelrocks
Hi Zara, thank you for leaving a review. I am so pleased to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26 May 2026
Reply from Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2 June 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1 June 2026
Reply from Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Reply from Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29 May 2026
Reply from Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22 May 2026
Reply from Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28 May 2026
Reply from Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
good delivery true sizes
21 May 2026
Reply from Motelrocks
Hi Atawhai, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Off colour and different sizing.
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Additionally, the cream jeans that I ordered were a completely different colour than advertised, being a more brown in hue. I also compared this to my flatmates same pair of jeans in the exact colour and the colouring was majorly off and completely not what I was expecting!
28 May 2026
Reply from Motelrocks
Hi Ally, I am very sorry to hear that you have experienced this issue with your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Reply from Motelrocks
Hi Tanya, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided - I hope to see you shopping with us again soon!
Motel x
Hugely expensive returns fees
Hugely expensive returns fees, which makes it almost impossible to make it money back. Slow to no customer service unfortunately.
26 May 2026
Reply from Motelrocks
Hi Annabel, please be aware that we advise to allow 24-72hrs for a response from our customer service team - I can see that an advisor has been in touch and they are awaiting a response to get this issue resolved for you.
We are currently working on improving our returns for our AU customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
Amazing customer service
Beautiful dresses. The customer service is absolutely amazing. Very fast international delivery and easy, no hassle customer service to sort out any issues.
19 May 2026
Reply from Motelrocks
Hi Michelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the customer service provided - your kind feedback will be passed on. I hope to see you shopping with us again soon!
Motel x
The siding was inaccurate
The siding was inaccurate. I ordered 2 pairs of jeans in the same size and they fitted me completely differently. Both were too big.
26 May 2026
Reply from Motelrocks
Hi Hayley, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
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