My daughter had reason to use Attic Storage at Bow and during the course of the move into storage and also out of storage, Kapil, Sonny and Joel were all extremely helpful and went beyond normal cust... See more
Company replied
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The staff were very helpful, professional,friendly and thorough. I felt looked after and confident with the choice of storage place. Special thank you to Sonnie who went above and beyond.
Company replied
Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond. He understood my requirements and suggested... See more
Company replied
Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple an... See more
Company replied
Company details
- Self-Storage Facility
- also in
- Business to Business Service
- Moving Supply Store
- Records Storage Facility
- Storage Facility
About Attic Self Storage - Bow
Written by the company
Make room for the things you love
Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:
• Safe & secure storage • Modern, clean and bright facilities • Free 24-hour access • Award-winning customer service • Flexible storage solutions • Best value for your money • 100% online check-in • Discounted packaging material • Delivery receipt and more Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved. visit site get a quoteContact info
500 Wick Lane, Bow, E3 2TB, London, England, United Kingdom
- 02039579888
4.1
Great
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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All works really well!
Really helpful staff and everything is easy to use. Access is good and units work well. Will definitely use again.
11 August 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Karen! We're thrilled to hear that you are satisfied with our service and facility. Thanks again for choosing Attic.
all good!
Great and helpful experience at the Bow branch. Steven was very helpful and also made me laugh which was great as I was a bit stressed. Gave me lots of information and tips and overall a nice person.
11 July 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us, Chi! We're pleased to hear that you were satisfied with your experience. Stephen will be thrilled to know that he was able to make your experience a little less stressful. Thanks again for choosing Attic.
Reply from Attic Self Storage - Bow
Thank you for your review, Hajar! Kat and the team will be pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.
Attic storage went above and beyond…
Attic storage went above and beyond today to help me move into my unit. 2nd time using the Bow team and always very helpful and lovely! Daniel and Bernardo thank you especially!
16 June 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Olivia! We strive to provide our customers with a best-in-class self-storage experience, so we're pleased to hear your feedback. Thanks again for choosing Attic.
Excellent service excellent security
Excellent service excellent security, very friendly and trustworthy, great team at Bow, will recommend to friends & family, thank Q
11 June 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your kind words! Our team will be thrilled to hear that they were able to help provide you with a best-in-class self-storage experience. Thanks again for choosing and recommending Attic.
Sorted my unit last week and was helped…
Sorted my unit last week and was helped by Kat. Wonderful and seamless experience, answering all my questions. Had a follow up call from Daniel today to make sure everything was good.
26 May 2023
Unprompted review
Reply from Attic Self Storage - Bow
Your 5-star review is much appreciated, Maddie! Thank you for choosing us.
Very Smooth move all the staff were…
Very Smooth move all the staff were very helpful and friendly.
Daniel was the staff member who assisted my hiccup ~free move. Only thing is he didn’t share his grilled sandwich! Ah well!!
12 May 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Aina! Daniel and the team will be pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.
P.S. We will offer our help wherever possible but we don't share our food :P
Very helpful and price was most…
Very helpful and price was most competitive.
26 April 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your 5-star review, Nadia! We're thrilled to hear your feedback. Thanks again for choosing Attic.
It's my first experience
It's my first experience. I'll rate the staff's nine and half over ten because in a dynamic world like ours there's always room for improvement otherwise it should've been ten over ten.
They worn my heart when they were directing me to other storage houses within the vicinity Incase i wasn't satisfied with their policies and facility which is very rare with most businesses.
Twenty four hours access, internet network, staff's friendliness are some of the side attractions.
I'll recommend Attic, bow to be specific, any day.
Date of experience: 13th April, 2023
13 April 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to leave us this lovely review, Kutsa! We agree with you, there is always room for improvement and we're continuously looking for ways to better our service. But we're extremely pleased to hear that you were satisfied with your experience with us. Thanks again for choosing and recommending Attic.
Avoid
The admin is all over the place. One thing is said one day, something else the next. Some things are written in a contract, others in an email. And then no one knows what has been agreed anymore. Attic are also deliberately trying to squeeze money out of you - you get a quote for 8 weeks including 4 weeks' rental for free, then suddenly you need to sign up for 2 months min. Either you charge weekly or monthly, but not both. The system is designed to mislead. The actual storage facility is furthermore freezing.
11 March 2023
Unprompted review
Reply from Attic Self Storage - Bow
We're sorry to hear that your experience with our storage facility didn't meet your expectations. We take all feedback seriously and are committed to providing a high level of service to our customers. We apologise for any confusion or miscommunication that may have occurred with our rental policies and fees. We understand that it's important to provide clear and transparent information, and we will take steps to ensure that our policies are communicated more effectively in the future. Regarding the temperature of the storage facility, we appreciate your feedback and will do our best to address this issue. Thank you for taking the time to share your experience with us, and we will work to improve our service based on your feedback.
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