Atredo.se Reviews 

Amazing service. Extremele

Great service and delivery in under 2 days... great work guys !!

Good price, timely delivery, nothing to complain about

I ordered Magicshine - Allty 1000 (1000 Lumens) bicycle light from Atredo, which was unfortunately out of stock. But thanks to Atredo, they sent me Magicshine - Allty 1500 (1500 lumens) instead because of my request. Really great customer service, thank you very much. I can now begin my long distance bike journey :)

Jag returnerade en vara med Postnord. Den gick till ett utlämningsställe istället för åter till företaget. Dansk kundtjänst:
Thank you very much for your inquiry.

I think the reason why the package was not delivered correctly is that you have used PostNord.

I'm sorry, but unfortunately we can not pick up the package.

Really good day.

The packaging was open and the product was used

I followed the instructions to get price match as described on the their webpage but never got back the difference.

Absolutely useless unfortunately.
* I selected DHL as postage method, they sent with Bring (In part this wasn't bad, but why give options if they not gonna send with what you select anyways

* Sent email. No reply for 2 weeks+
* Wrote on Facebook Messenger, no reply for 2 weeks+
Still no replies on anything.
* Useless return system, however to be fair, most bikeshops are useless at this. I don't question the return fee's in general (which is very high on Atredo) but I do question the bad service not to just provide a printed return slip. Now I have to make a separate payment on their website, print the PDF. I would say more people don't have a printer than people who do. It's a hassle and a inconvenience.
* I am now worried what will happen with my return and will have to think of that and be out of pocket.

I would stay away unless they happen to be the only ones keeping something in stock and you can't find it anywhere else. However, don't order things you need to try/unsure about sizes as returns are a hassle.

I bought a cycling helmet 66% off. Sadly, it arrived in really poor condition. Customer support said they would send a replacement the next day. That replacement never came. I sent Atredo a followup email 2 weeks later and again never received a response.
One month after contacting customer support, I finally called them. They said that the product I ordered was no longer in stock and that they would refund my order. They refused to give me a discount after the month of delays.
Presumably, they never would have given me a refund had I not contacted them. Is that what you would expect from a customer service team? Probably one of the worst experiences I've had.

Ordered some items and lock chain. After receiving my long delivery I found that lock chain is broken, so I contacted customer service with question about my order. The shop sent me the replacement. To another country(Norway), not to where I live(Sweden), by unknown reason. After a month of waiting tried to contact support several times, no answer. Item also stuck in another country according to the tracking number.
Do not recommend.

Fast delivery and good service. Fast replies on mail.

*Had to wait seven (!) weeks for my return money* Absolutely unacceptable and illegal. I had almost written off the money completely but chose to not give up. Kept hammering them with phone calls and e-mails. At last, seven weeks later, I got my money back. Totally unorganized, non-professional and dishonest company. DO NOT order from Atredo unless you have nothing better to do than chasing customer service in hope of getting your money back one day.

Watch out if you expect that you have or possibly need to return a product. You pay for the return costs and have to label it yourself (no sticker to return it without costs is included. Atredo does not provide return tickets.

Very competitive prices and good quality. Thanks you Atredo.se!

Everything was absolutely perfect!! Thank you⭐️⭐️⭐️⭐️⭐️

UPDATE: Eventually, I received the trainer around the middle of December. Since then, Atredo was quite apologetic and even offered me a voucher to use in their shop. Apparently, the issue was with their new IT system and that was causing some delays. However, despite the new IT system, you still cannot create an account or track your orders as I see, so no improvement there.
Anyhow, I am changing my 1* rating to 3*, because the price was great and they seem to care about their customers.

I ordered a Kickr smart trainer on the 10th Nov, when the website was showing the item was in stock. Few days later, when nothing was posted, I inquired and was told that the item is out of stock and will only ship at the end of November. Given the good price, I though this is acceptable, even though I already wanted to start training on it.

At the end of November, I emailed Atredo again and they told me that the trainer will only be shipped on the 15th December. No apology, no information about the delay beforehand. Nothing.

Now, it is the 5th December. The item shows as In Stock on the website. They created a shipping order on the 1st December and Klarna was also charged, but the tracking website is still only showing as "being prepared".

On the 1st Dec, Sportamore was offering the same product for even better price, but I cancelled that order because Atredo created the shipping order on the same date. Thought the trainer would be with me in a couple of days. How wrong I was...

The website itself is a total disaster. You cannot create an account, you cannot track your orders, you cannot save ordered. The customer service only has a very limited availability, although they answer at least...

Best customer service I have received.