Atomicorange Reviews 12

TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cheap and poor quality product. No replies from company.

Cheap and poor quality product. One part of my order wasn’t delivered and I contacted the company to find out what happened. Despite receiving an initial response to an email, I haven’t heard anything back for over two months, 5 emails and an Instagram message.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled by the nice website…

Don’t be fooled by the nice website like I did (and many of us did). I wish I had reviewed the trust pilot reviews before I ordered it. The absolute worst misleading company I have ever seen. I don’t how the guy can write such a nice prompt on his website but lie to the customers and still be able to sleep at night ?

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Like others have mentioned..

Like others have mentioned, this is a drop shipping company of cheap products straight from China. Marketed very well, but the item I received was extremely low quality. Upon receipt, I asked the company for a refund, but there’s a small sentence in the returns section that all sale items are final and non-returnable. Only 1 item out of the 21 offered is not on sale. How does that work? Shady and purposefully deceitful, don’t even bother buying from them.

12 April 2025
Unprompted review
Rated 2 out of 5 stars

Intentionally Misleading. Cheap and Tacky.

Very misleading and intentionally so. The website and branding is great at making their products look premium when they are in fact tacky cheap plastic tat that you can buy for a quarter of the price off temu.

I ordered four lamps from them, all of which were shipped directly from China, and I sent them all back as soon as I opened them up and saw the quality.

Don’t believe the fake 5 star reviews you see on their website and here.

The only reason I’m giving more than one star is because the customer service request for a return and refund was handled well and politely.

To the company owners, it’s such a shame… you could’ve had a great unique company selling premium retro style lamps but no, it’s just a quick money making scheme. You’re intentionally misleading people with the website, branding, and fancy photos, and you’re fully aware of it. Do better.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the Mimosa Lamp and it was…

I ordered the Mimosa Lamp and it was well packaged and arrived on time - so no complaints on that. Overall I love the design and gives off a really nice ambient lighting (not enough to light a whole room) however the cable feels a bit cheap compared to the rest of the lamp. The brand seems really cool and will definitely order again!

12 February 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Thanks so much for your review! We're thrilled to hear you love the design and that it arrived on time. We appreciate your feedback regarding the cable—it's something we’ll definitely look into as we continue to improve. Thanks Alfie!

Rated 5 out of 5 stars

Would recommend!✨

I ordered 2 lamps from Atomic Orange and they both arrived within a week - very pleased with them considering the price. I read some reviews saying you can find the same lamps for cheaper elsewhere, but I couldn’t find them anywhere. The designs are really cool and priced well in my opinion - would recommend.

3 February 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Thanks Grace! We are glad to hear you are happy with your items 😊

Rated 1 out of 5 stars

Disappointing, misleading company

Yesterday I left a review on the Atomic Orange website, giving three stars for a nice lamp despite misleading information regarding the company itself, and my review was quickly removed. Here is what I said:

"The lamp is incredible. However, I was a little disappointed to receive the lamp and see a Chinese product label on the box - a quick google revealed that the same lamp is available for as little as £15 from other vendors - so I do feel that the "premium homeware brand" description is misleading and I wish I'd done more research into this company before buying. The lamp itself is fine, though it does flicker slightly on the dimmest setting."

The fact that my review was hidden, as well as the similar reviews here on Trustpilot, really just reinforce my belief that this company is intentionally misleading their customers, claiming to be based in "the heart of the British countryside" while dropshipping cheap lamps from China. Even their 'coming soon' page is full of images directly lifted from AliExpress.

I paid £49 for a lamp from Atomic Orange (sale price, full price is £85). The same lamp is £12.79 on AliExpress. It's a cute lamp, the quality is ok, but it's not worth £49.

I do not trust this company, and I would not buy from them again.

5 February 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Hi Kate,

We appreciate your feedback and are sorry to hear that you feel misled about your purchase. However, we’d like to clarify a few points:

Firstly, we do not remove or hide genuine customer reviews. We value transparency and stand by the quality of our products. Our reviews reflect a mix of experiences from real customers, which is evident from the visible 1- and 2-star reviews on our website.

Our reviews are automatically screened for harmful content, personal information, and profanity, but also for reviews containing currency codes or prices. Because we ship internationally, our pricing varies depending on the country. To avoid confusion, reviews that include specific prices or currencies are automatically removed. If your review was removed, we can assure you this was the sole reason.

We’re glad to hear you’re happy with the product itself. While some lamps may resemble those found elsewhere, that doesn’t mean they are of the same quality. We sample hundreds of products and source only from the best factories to ensure the highest standards. While you may find similar-looking products from Chinese sellers, many of these use the same 'high-quality' images but ship out lower-quality imitations that don’t match the photos.

As for pricing, we understand that prices vary across different retailers and platforms. Our pricing reflects not just the product quality but also our service, packaging, and aftercare.

We appreciate your perspective and will continue working to improve our customer experience.

The Atomic Orange Team

Rated 1 out of 5 stars

Scam

Ordered a Rana mini lamp and a Cujam lamp and received poor quality generic products called, mini lamp and LED desk lamp respectivley, the padding on the bottom of the 'Cujam Lamp' is peeling away at the edges and the dimming mechanism is some ugly white box.

Just google the style of the lamps to get identical cheaper items from other sellers

3 February 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Hi Luke,

We’re sorry to hear you’re not happy with your purchase. However, we do want to clarify that calling this a "scam" is quite harsh, as you did receive the items you ordered. A scam typically involves not receiving what was promised, which isn’t the case here.

That said, we absolutely take quality concerns seriously. If your Cujam Lamp has any defects, such as peeling padding, please reach out to our support team—we’d be happy to help resolve the issue. We understand that design preferences can vary, and while some lamps may have similar styles available elsewhere, we carefully source and test our products to ensure quality and reliability.

We appreciate your feedback and are always looking to improve. If there’s anything we can do to assist you, please contact us directly.

The Atomic Orange Team

Rated 1 out of 5 stars

Item still hasn't shipped

Item still hasn't shipped. They are a drop shipping company. Same items available on temu and Ali express for much cheaper. Not premium quality. Too expensive. Fake sale prices. Avoid!

20 January 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Hi Chris,

We looked into your order, and we can see that it arrived in 6 days, which was within the estimated delivery timeframe.

Also, we’re a little confused—if the items “still hadn’t shipped” at the time of your review, how can you say they’re poor quality? We stand by the quality of our products and always aim to provide a great customer experience. While similar styles may be available elsewhere, we carefully source and test our products to ensure they meet the highest standards.

If you have any issues with your order, please reach out to our team—we’d be happy to assist.

The Atomic Orange Team

Rated 2 out of 5 stars

Premium price, not quite premium quality...

I was initially hesitant to order from a company I discovered on Instagram, but after learning more about their brand and values, I decided to give them a try.



Atomic Orange describe themselves as a “premium” homeware brand but the product arrived with glue everywhere and a very flimsy, cheap UBD cord. The instructions provided also appear to be for the wrong product and mostly written in Chinese, which makes me think Atomic Orange operates more as a drop-shipping business, rather than a genuine small company with bespoke designs.


To their credit, the product was delivered quickly, and the shade and stand are of decent quality. However, a quick search on AliExpress revealed similar products to those sold on site—priced much lower and with comparable reviews about the shade and stand quality.


If you're willing to pay extra to avoid the long shipping times of platforms like AliExpress, Atomic Orange might be a reasonable choice. But if you're comfortable waiting a few additional weeks, you likely won't notice much of a difference by ordering directly from much cheaper Chinese retailers.

16 January 2025
Unprompted review
Atomicorange logo

Reply from Atomicorange

Hi Emily,

Thank you for sharing your thoughts with us. We're sorry to hear that some aspects of your order didn't meet expectations. We take all feedback seriously and will be reviewing the concerns you raised about the cable and instructions.

While some lamps may resemble those found elsewhere, that doesn’t mean they are of the same quality. We sample hundreds of products and source only from the best factories to ensure the highest standards. While you may find similar-looking products from Chinese sellers, be aware many of these use the same 'high-quality' images but ship out lower-quality imitations that don’t match the photos.

We’re glad to hear your order was delivered quickly and that you liked the shade and stand quality, and we hope that you’ll consider Atomic Orange again in the future. Thank you.

The Atomic Orange Team

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