Atolea JewelryReviews 

13,088
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly impressed with the quality and durability of the jewelry, often noting that pieces can be worn daily, even in water, without tarnishing. The products are consistently described as stunning, stylish, and beautiful, exceeding expectations for their price. Many people appreciate the smooth ordering process, fast delivery, and the lovely, secure packaging that often includes thoughtful touches. However, some people were dissatisfied with customer service, reporting issues with automated responses, unaddressed concerns, and slow replies. A few other people also felt that the quality was not as advertised, citing instances of tarnishing, stones falling out, or items not matching descriptions, and expressed concerns about products being shipped from China.

What people talk about most

Product

Customers had positive experiences with product, praising its durability, waterproof qualities, and stylish... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the jewelry's durability... See more

Order

People report positive experiences with order, often praising the quality of items received and the smooth... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the support team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got some pieces for my birthday and Customer service were super helpful when my ring did not fit. They responded quickly and resolved my issue to my complete satisfaction! The other items I got... See more

Rated 5 out of 5 stars

I’m really impressed with this jewelry. I was looking for pieces that I could wear every day without having to constantly take them off, and these have been exactly that. They’re comfortable, ligh... See more

Rated 5 out of 5 stars

Such a positive experience shopping with Atolea! Such a conscious brand! All of the jewelry is stunning and so stylish! Phenomenal prices and phenomenal sales! They make shopping fun! And all of the p... See more

Rated 5 out of 5 stars

I absolutely love my new jewellery from Atolea. The quality is fantastic and has exceeded all my expectations. It’s always daunting buying jewellery online but the customer service team were brilliant... See more


Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 900.000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(13,088)

2,371 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would definitely by from Atolea again

I brought the blossom earrings after the brand had been recommended by a friend and I love them so much! I went and brought more! I shower and sleep with them in. They are so comfy they don’t hurt my ears at all even though I wear a headset for work! Would definitely buy from them again!!!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Excellent choices of jewelry and very proper pricing! The jewelry fits perfectly and they make the perfect gifts for your wife or significant other!

19 June 2026
Unprompted review
Rated 2 out of 5 stars

Monthly Mystery Box Disappointment

I subscribed to the monthly mystery box. The first box I gave to a friend so I have no comment on the items in this one. The second mystery box contained a necklace with a heart and a bracelet with 3 freshwater pearls.
The heart on the necklace continually flips upside down and the pearls on the bracelet are not fixed into place and slide down close to the clasp so that they are not visible. The response from customer service was the although they acknowledge the jewelery did not meet my expectations, the design is intentional and they would pass on my feedback to the design team. There was no offer of an exchange, return of $ spent (on items I would not buy if I knew of these issues) or credit for future purchases. I was very disappointed in the response and have since cancelled my subscription.

14 June 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Tanya,

We're deeply sorry for your recent experience with us.
We pride ourselves on ensuring that our customers are 100% satisfied with their ATOLEA jewelry and ATOLEA experience.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to
reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

Rated 5 out of 5 stars

beautiful, timeless pieces that have become part of my soul 💛✨️

I really love the pieces that I bought from Atolea. I wear them every day and never take them off. My necklaces live in the sun and salt water with me and remain sparkly and golden. The only item that lost some of its gold Atolea replaced for me immediately free of charge and I was so grateful for that and the incredible customer service I received from Ralph.
Atolea creates beautiful, timeless pieces that have become part of my soul 💛✨️

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery. I signed up for the monthly box and have loved all of the pieces! Such a treat!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Pretty pieces that can be worn every day

I have recently purchased 3 pieces and really love them! I’ve not taken my pearla rosa bracelet off, and have worn either my rainbow dainty choker every day apart from when i was wearing my ios layered necklace.. they’ve been in the pool or had perfume on them and they’re still perfect.
Great customer service too when I had a question.
Thank you

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Literally perfect

Literally perfect! Colour hasn't faded and I've swam, showered, suncreamed etc absolutely buzzing! I'm a PE teacher so sweat regularly too! Thank you 😁

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry and excellent customer service

Beautiful jewelry and outstanding customer service! I had an issue with one of the necklaces I purchased, and it was resolved quickly and professionally. The team was responsive, helpful, and made the process easy. I’m very pleased with both the jewelry and the excellent customer care. Highly recommend!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I loved the necklace that I brought…

I loved the necklace that I brought from Atolea. It’s beautiful and very well crafted. Also love that it’s waterproof and doesn’t tarnish. I literally don’t have to take it off.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The pieces are gorgeous

The pieces are gorgeous, I have one that I've been wearing for ~6 months in all conditions and haven't seen any tarnish or color change and I frequently get compliments on it, so I bought a few more, they arrived quickly, and are beautiful and I'm already getting compliments!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I never buy myself nice jewelry and…

I never buy myself nice jewelry and this company had changed that for me. No I’m not continuously buying jewelry now, but I have bought seeeveral of their necklaces, rings, anklets, and earrings and wear them all, all of the time. In the pool, hot tub, beach, work out. I’m lazy af so being able to keep their jewelry on 24/7 makes my style effortless.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

As an active mom and swimmer

As an active mom and swimmer, these so far have been the only pieces that i've owned and have held up, haven't tarnished and don't aggravate my annoyingly sensitive skin haha! If you're debating trying, it's worth the investment for the quality - signed one frugal mom who will spend the dough haha!

20 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look