Atlantic Money Reviews 

179
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Limit introduced to my account to transfer a maximum of €or£2000 per day at £3.00 per transfer absolutely useless, no phone contact only WhatsApp delayed response email up to 48 hours if you are lucky... See more

Rated 1 out of 5 stars

I've been with Atlantic since the beginning slowly moving the proceeds of my UK house sale to €s when the xrate was favourable. The new rules (see reviews below) suddenly make this significantly more... See more

Rated 1 out of 5 stars

Expect a copy and paste answer when you suddenly discover your daily limit has been slashed and they’re blaming it on money laundering checks !! What it actually is, so I pay £3 for every £2... See more

Rated 5 out of 5 stars

I came across Atlantic money by search for an alternative to (Transfer) Wise, as their fees became much higher compared to when I first started using them. My first attempt to use the Atlantic app... See more

Company details

  1. Money Transfer Service
  2. Alternative Financial Service
  3. Currency Exchange Service
  4. Mobile Money Agent

Written by the company

Atlantic Money is the only international money transfer provider that offers a flat fixed fee transfer at the current exchange rate. Charging only £/€3 for any transfer up to £/€1 million, Atlantic Money is up to 99% cheaper than any other providers in the market – including Wise, PayPal or Revolut.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

179 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(179)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Scam - they promising money for referring friends, then don't make payout. Impudent and arrogant support. Find a better money-transfer company, than them.

28 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear dektored,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

I have invited my friends for refferal…

I have invited my friends for refferal bonus. They made a transfer, but bonus was rejected because they didn't met requirements. What a shame for Atlantic money. Platform changed refferal terms whenever they want to attract more people and left inviters without bonus.

25 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Petras Petras,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

Poor transfer app - referral program lie

Poor transfer app , they have a reward program but when you referal someone they simply say to you they are not going to pay you the bonus just because they don’t want to.

28 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Fernando Castro,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

The referral system is scam! It does not pay what it should and what it promises!

I signed up on the platform with a promise of $15 for a friend as a referral. I did everything the company asked, including reading all the terms to know all my duties. After having the registration done and all the steps, they are refusing to pay what they promised without any justification! For this reason they are doing false advertising, and deceiving all their future clients!

28 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Gonçalo Ribeiro,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

Scam

They have an affiliate and bonus program and they refuse to pay that bonus. I don't recommend using it.

28 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear José,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

Scam

Hello, I was cheated on the referral system because my referrals met the conditions before the change of the Referral Rules, of course, the employees of this company are very rude and they extort people's data, the case will be reported to the appropriate service and I attach a photo
I do not recommend this company they are scammers, Stop lying to me you are cheating people for this you blocked your account for no reason because I demanded my rewards for referrals
You are a lying company

26 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Bartecki Sebastian,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

Bad support, FALSE ADVERTISING

Bad support, false advertising and slow transactions

27 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Joao Ferreira,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 1 out of 5 stars

Referral program not being paid

They are advertising a 15€ referral program for each friend that sends money through their platform, but now I am waiting for more than 48 hours for their response and for the payment of my bonus.

26 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Unlocking Fire,

Thank you for creating an account on our platform and for your interest in referring your friends and family. We want to let you know that we are currently taking extra precautions due to abusive behaviour to verify each referrer to ensure compliance with our fair use policy. This led to extra checks in your request.

As a regulated service provider, we take our responsibility seriously and make sure that each referral is made in good faith and with legitimate intention to use our services. As such, we appreciate your understanding as we work through this process.

Once we have completed the verification process and confirmed that each referral meets our criteria, we will be happy to pay out the rewards as promised.

We look forward to continuing to serve you and appreciate your patience and cooperation.

Best regards,
Atlantic Money

Rated 4 out of 5 stars

Made till now only good experience with…

Made till now only good experience with them … just made a mistake by sending money to my own Atlantic money account without …. Doin a transfer… so now I’m confused since it’s not seen in my account do I get my money bk or how does it work :/ ?

9 April 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Alexis, thank you for reaching out here.

Please be assured that if you send us funds while there is no active transfer on your account, we will refund the amount as soon as we receive it. Note that, depending on your bank's speed, the funds may take 2-5 business days to be credited back to the original account.

We hope this answers all your questions. If you have any further topics, please don't hesitate to contact us also via our Atlantic Money in-app chat.

Rated 5 out of 5 stars

Absolutely Professional Company

Absolutely professional company. I was looking to transfer a large amount of 400 000 EUR and all other currency transfer / wire companies were taking way higher fees compared to Atlantic Money. So I went with Atlantic Money and was able to transfer everything without problems while paying very small fees.

Per transfer they take a 3 EUR flat fee (first one is free) and I would say indirectly a very small percentage fee as their exchange rates get very close but not to the exact mid market rates that competitors offer. In my transfers this difference in exchange rates corresponded to a fee of about 0.005%, which is very little compared to the 0.4% fee that for example WISE takes.

Regular transfers are advertised to take 2 business days to convert, but take into account that banks can cause delays (especially with higher amounts). While most transfers took 2-3 days, one transfer took 4 business days to arrive after the day on which I made the transfer.

They do not offer customer service via phone but the chat was very professional and quick to answer all of my questions. Checking of my documentation and adjusting my limits was done and approved on the same day I uploaded the documents.

I can only recommend this company, don't be discouraged that they are relatively new, they are absolutely professional.

22 March 2023
Unprompted review
Rated 3 out of 5 stars

Read about them in the news as they…

Read about them in the news as they were all over the place. €3 offer sounded promising. However, the currency offers is a bit small and transfer speed slow. Haven’t tried the express transfer yet though.

24 February 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Hey Gary, thank you for your feedback.

Good news: More currencies are in the making and our express transfer arrives up to instantly. Read more about it in our help section: https://support.atlantic.money/en/support/solutions/articles/101000360767.

Rated 2 out of 5 stars

Yeh NOT impressed.

Yeh not impressed. They're OK like some others out there. Money is not safe despite what people are being told.sorry don't like. Cause I do not trust them.

17 March 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Lance, as a licenced money transfer provider we have strict procedures in place to protect customer funds as required by our regulators. You can therefore transfer money with us in confidence that your money is safe – as many other people do.

We invite you to chat to us through the app if you'd like to discuss this further, and look forward to convincing you otherwise. And not to forget: your first transfer is on us.

Rated 1 out of 5 stars

BEWARE ! Do own due dilligence/research before giving these people your personal information !

Reply to A.M.'s reply:

1. Threatening language??? What are you, some delicate orchid? The only actual "threatening language" I sent you was my promise (still standing) to report you to the EU and UK authorities if you do not answer my questions, including pointing me to the exact paragraph(s) in the EU and UK legislation which requires you to ask customers for 3 months of OUR PERSONAL FULL bank statements (which would pretty much include ALL our financial life/expenditures) + Payslips or Employment Contract (which will include our personal national I.D. numbers) + "our annual salary" - all of which to be sent to you via UNSECURED EMAIL ! Imagine all the info that can be collected from this documents !!!??? I am giving you, A.M., another opportunity to respond here to ALL your customers and potential customers by listing the EU and UK legislation paragraphs which requires AND authorizes you to ask private customers for ALL this info. If you do not list it here, I am even more convinced you are fraudsters in the business of collecting private financial info from the wealthiest of your customers (A.M. only requested this info when I tried to make a larger transfer after a coupe of smaller "test run" transfers) because there is no way you will become profitable (let alone pay back all the borrowed money) on $3 per transaction. I dare you to prove me wrong. Also, to all reading, please notice how nobody from A.M. will ever sign their names !? Again, what are they hiding?
As I said, I will personally contact the UK and EU authorities to ask them if what A.M. is doing is legal. Meanwhile, I strongly advise anyone to think very well before sending these people any of their private financial info that can be later used for nefarious purposes with potential catastrophic financial consequences.
I also want to thank Trustpilot for all the work they do because they can truly save their readers a lot of headaches, money and worse !

I guarantee and can back it up that my review is 100% true and accurate.

I did a couple of transfers with them without issues. Then, during my third transfer attempt, I was automatically asked for extremely detailed, intrusive, personal financial information which could be easily used by even the most inexperienced crooks to steal money from us. Honestly, I was beyond offended by it because I have transferred money before across continents, using different services, different currencies, much larger amounts - and never have I been asked such detailed and intrusive questions ! On top of it, they are asking us/customers to send them this highly, EXTREMELY sensitive personal/financial info VIA UNSECURED EMAIL !?!?! Of course I refused to give them the info they requested and emailed them asking them why are they asking for ALL this info , including sending it via unsecured email. They answered pretty generically, including "Atlantic Money is a regulated financial institution in both the EU and the UK and, therefore, legally required to ask for documentation regarding the source of funds" but never sent me the paragraph in which The EU and UK is asking them for ALL the extremely detailed and personal financial info they asked me for. I am sure the reason is because the EU and UK does NOT ask for all this info ! Not even the IRS has ever asked me for complete bank statements ! (just one example) To make it even more suspicious, they never sign their messages with their names. They also inactivated my account, but without closing it (I guess they want to keep the financial data they already have on me). Next, I will look up and contact the EU and UK regulating authorities to ask them if A.M. is indeed authorized and if what they are asking customers for is indeed legal. Think trice before giving these people your data ! Could it be that data gathering is their actual business? This would explain their $3 fee (too good to be true?). I would encourage you to research the two "entrepreneurs" who started the business and who seem to never have actually built a successful, profitable business before. They might be legit, but personally, I will never give them ALL the info they requested (via unsecured email, too!) because saving a few $ today could turn into losing MUCH more in the future. Beware !

2 February 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Adrian, it is public information that Atlantic Money holds regulatory licences in both the UK and Europe. As a condition of holding these licences, we are required to ask customers for certain information about their identity and the source of their funds. This is standard practice and you will not find a legitimate money transfer service that does not require the same. We offer customers the option to either email this information to us for convenience or upload it securely through our mobile app. We take data protection and our compliance with relevant laws in this area extremely seriously. Your account was restricted by us as a result of the threatening language you used towards members of our team.

Rated 5 out of 5 stars

Best Currency Transfer experience so far

I came across Atlantic money by search for an alternative to (Transfer) Wise, as their fees became much higher compared to when I first started using them.
My first attempt to use the Atlantic app worked seamlessly and the step by step guide made it super easy to follow the status and what's next.
The money arrived without any problems - great experience and great value! Atlantic is my new go-to solution for regular currency transfers.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

People complain to easy about issues

People complain to easy about issues. Use your brain, if you transfer higher funds abroad of course regulators want to see some papers. Didn’t face any unpredicted issues with Atlantic, will continue using you!

31 January 2023

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