I cannot fault the service, it is first class. All staff members I have dealt with have been extremely helpful and friendly. I was not too familiar with the process as it had been some time since my l... See more
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Review summary
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What people talk about most
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I had a please of dealing with ATA Carnet company when obtaining my first ever ATA Carnet. I had dealt with many helpful people such as Matt Neal and Jack Stroudley. I was going to use my own account... See more
Company replied
First time using ATA Carnet having met with them at confex earlier this year. Certainly took the stress out of arranging things and all staff were very fast responding and super helpful. Many thanks... See more
Company replied
The personal contact with the people I dealt with made the process so easy. To be able to talk to someone and explain things who were knowledgeable, helpful and friendly - as they always are when I de... See more
Company replied
Company details
Written by the company
ATA Carnet Express Limited is a specialist carnet provider offering guidance and support to a multitude of major blue chip clients and SME businesses across multiple sectors including: Transport & Logistics services, Livestock, Film Equipment, Exhibitions, Live Events & Concerts, Motor Racing & Sporting Events
Contact info
Heritage House, Church Road, TW20 9QD, Egham, United Kingdom
- 0333 121 2201
- info@atacarnetexpress.com
- atacarnetexpress.com
4.9
Excellent
116 reviews
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Always a quick & efficient service
We've been using ATA Carnet Express for a few years now and have always had a positive experience. We have no issue using them for all our ATA Carnet needs and would recommend their service to anybody who needs assistance. Always a quick & efficient service with minimal hassle no matter which team member we deal with.
28 March 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your recommendation and positive 5 star review which is much appreciated by us all here at ATA Carnet Express :)
This was first time we used ATA…
This was first time we used ATA CARNETEXPRESS . Loved their service. I received my carnet in 24 hours . also the extension was easy with the help of Matt Neal and James Hammond .
thank you for your service.
3 April 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback which is much appreciated by us all here at ATA Carnet Express :)
Top Service
Matt Neal and his team are always really supportive. We often come to them with strange questions but it is never something that they can't help us with. The process of ordering a new Carnet is made simple and can arrive usually next day.
3 April 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which is much appreciated by myself and all the team here at ATA Carnet Express:)!
This was our first time using ATA…
This was our first time using ATA Carnet and we will definitely be using them again. Matt was really helpful especially as I had quite a few questions and he was there to offer advice and was always quick to respond. Such a pleasure to deal with.
24 February 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which is much appreciated :)
The guys at ATA are great to work with…
The guys at ATA are great to work with and make everything quick and easy. I will certainly keep using them.
28 February 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review which is much appreciated by all the team here at ATA Carnet Express :)!
Need help go to the professionals !
We have used ATA Carnet Express on behalf of our clients and always get a professional service. Their knowledge is fantastic & always go above & beyond ! I would highly recommend.
24 February 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback :)!
Jack made the process very simple and…
Jack made the process very simple and straightforward for us. Every step was explained fully and all timescales were met. Excellent service and our first call next time we need a carnet.
14 February 2025
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which is much appreciated by myself, Jack and the team here at ATA Carnet Express :)
Knowledgeable and Helpful
Our company has used ATA Carnet Express for several different documents including EUR1s, Certificates of Origin and ATA Carnets. They have an approachable and knowledgeable staff who are always happy to help and quick with their responses and execution of orders. We look forward to continuing to work with them. We can definitely recommend.
7 January 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which myself and the whole team at ATA Carnet Express very much appreciate :)
As this was my first time ever having…
As this was my first time ever having to deal with exporting with little to no guidance from my company, it was quite intimidating as i had no start point or direction. Jack Geoghegan did all the heavy lifting, helped me where needed and put me at ease with his assistance. He is a credit to the business.
23 January 2025
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which is much appreciated by myself, Jack and the team here at ATA Carnet Express :)
Great experience
Great experience using ATA Carnet Express, Matt was extremely helpful with great communication. Will definitely be using your services again!
24 December 2024
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback which is much appreciated by myself and the team at ATA Carnet Express :)
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback and 5 star review which is much appreciated by us all here at ATA Carnet Express :)
Fantastic service
Fantastic service, James was a pleasure to correspond/work with..Quick, efficient and professional, took all the stress out of the process!!
24 October 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback and 5 star review which is much appreciated by us at ATA Carnet Express :)
Incredible service
Incredible service. Very quick turnout and always very helpful regarding any questions/issues/changes.
Would highly recommend and would definitely use again.
18 October 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review & recommendation which is much appreciated by the team here at ATA Carnet Express :)
Always an excellent service
We have been using ATA Carnet Express for some time now and I am always impressed with how helpful and supportive they are, especially as I had no experience in this field when I first started and didn't have a clue what I was doing the first time around. The service they provide is excellent and super speedy. I always deal with James and he is a superstar! He is always patient, friendly, polite and courteous. The response times are very swift and I am never left waiting for a reply for any time. James is very knowledgeable and nothing is too much trouble for him. He is a real pleasure to deal with. All of the Carnets we have had to produce so far have been dealt with without delay, even when I have, unintentionally, heaped pressure on James at times when I have been up against it - he always gets the job done successfully and in record time. He has been my knight in shining armour on a couple of occasions! We are always in safe hands with James and ATA Carnet Express.
31 October 2024
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback and 5 star review. James, myself and the team here at ATA Carnet Express very much appreciate it :)
Flawless Service
ATA Carnet Express offers a flawless service. They are very helpful and get back to you quickly.
As a customs broker, recommend their services.
11 November 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your recommendation and 5 star review which is much appreciated by us all here at ATA Carnet Express :)
Great and fast service
25 October 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback :)
very happy with service
25 October 2024
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and positive feedback :)
excellent service
My company working with ATA CARNET EXPRESS LIMITED for few years and we are happy with the services provided
always very efficient, pro active and professional.
We will continue to work with this company and will recommend to others .
7 November 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your 5 star review and recommendation which is much appreciated by us all here at ATA Carnet Express. We look forward to working with you again in the near future :)
5 Star Service
As a company we have a need for raising carnets on behalf of customers. These are usually urgent requests and ATA Carnet express always provide what is required within our requested timeframe. 5 star service.
1 November 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback and 5 star review which is much appreciated by myself and the whole team here at ATA Carnet Express :)
Prompt responses and turnaround times…
Prompt responses and turnaround times for carnet docs.
7 November 2024
Unprompted review
Reply from ATA Carnet Express Limited
Many thanks for your positive feedback and 5 star review which is much appreciated by us all here at ATA Carnet :)
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