Usually when I cancel a subscription service they want to know why and wind up going back and forth until I’m billed again. This company stopped my auto re-new without any of that. If I decide to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that it's not an AI interaction, but a dialogue with a reader. I liked the guidance and uplift. Worth $20. You can pay as you go with a reading. Once you've gotten what you need, you can conclu... See more
Company replied
Ashwin was amazing! I just didn’t get a reminder to cancel before being charged and I’m a single Mom who just lost her job. I’m upset. I want a refund for the app, not the session with Ashwin. He was... See more
Company replied
What made my experience great was an exceptional advisor. The $1 deal on the feee 7-Day Trial. As well as how easy it was to set up. Company is doing well from what I can see so far. I have no suggest... See more
Company replied
Company details
Written by the company
Astroline is a go-to app for anyone looking for spiritual guidance and astrological insights. With personalized daily forecasts, tarot, palmistry, compatibility guidance, and in-depth readings from gifted astrologers, it helps people learn more about themselves and make more intentional choices in life.
Contact info
United States
- astroline.app@support-team.app
- astroline.today
4.6
Excellent
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ticket ID K18CXE
Ticket ID: K18CXE
I have still not received the refund for the unauthorized charge.
You previously informed me by email that my refund had been processed. However, as of today, no refund has been credited to my account. Therefore, I have reason to believe that the refund has not actually been completed.
I demand that you process the refund immediately and provide clear proof that the refund has been successfully sent.
If I do not receive the refund promptly, I will report this matter to the relevant authorities, including the cybercrime police, the Japanese government agencies responsible for cross-border consumer protection, and the Embassy of Cyprus. I will also pursue all other available legal and administrative remedies.
Please treat this matter as urgent and respond without further delay.
Ticket ID: K18CXE
This is the email I received from you regarding my refund.
In your previous email, you clearly stated that my refund of ¥4,300 had been successfully processed and that it would appear in my account within 7–14 business days.
However, I still have not received the refund. I have also confirmed this with JCB International.
Your latest email contradicts your previous statement. Please explain this inconsistency.
Please process my refund of ¥4,300 immediately. I have waited long enough. If the refund is not completed without further delay, I will report this matter to the relevant authorities and provide them with all supporting evidence, including your emails.
I expect your prompt response and the immediate completion of my refund.
8 February 2026
Unprompted review
Reply from Astroline
Greetings,
To help us resolve this issue as quickly as possible, please provide the following details:
1. The email address associated with your subscription.
2. The ticket number from your previous communication with our support team.
Once we have this information, our team will prioritize your case, investigate the situation thoroughly, and work to ensure that any errors are corrected and refunds are processed if necessary.
Alternatively, reach out to our team at astroline.app@support-team.app or through the platform directly.
Provided the necessary details are not shared with us upon the request via Trustpilot directly, your desired resolution cannot be satisfied.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Best regards,
Astroline Team ✨
Reply from Astroline
Hello,
Thank you for sharing your feedback with us. We appreciate your honesty and the time you took to leave a review.
We understand that affordability is an important part of the overall experience.
Your comments regarding pricing and value for money are very important, as they help us better understand user expectations and where we can continue improving the experience.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We trust you're doing well.
Thank you for taking the time to share your feedback. It's always a pleasure to hear that our users had a meaningful and fulfilling experience.
We're glad to have provided the clarity and guidance you were seeking.
Best regards,
Astroline Team ✨
Ok but once you pay the initial fee…
Ok but once you pay the initial fee everything is extra on the report. Doesn't really make sense but just seems like a money making scam.
4 July 2026
Unprompted review
Reply from Astroline
Hello,
Thank you for sharing your honest feedback. We appreciate you taking the time to explain your experience.
We understand how frustrating it can feel when additional content or features require separate purchases after an initial payment. Clear expectations regarding what is included with each purchase are very important, and your feedback helps us better understand where greater transparency and clarity may be needed throughout the user experience.
We appreciate you sharing your perspective, as it helps us continue improving the experience for our users.
Best regards,
Astroline Team ✨
Very good reading but it went by too…
Very good reading but it went by too quickly.
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope this message finds you well.
We sincerely appreciate you sharing your positive experience with us! It's heartening to know that you enjoyed your time and found the insights beneficial.
Your satisfaction is paramount to us, and we're delighted to have met your expectations.
Best regards,
Astroline Team ✨
I paid again but could not type my…
I paid again but could not type my question
5 July 2026
Unprompted review
Reply from Astroline
Hello,
Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.
We are sorry to hear that you were unable to type your question after making a purchase. That is certainly not the experience we want for our users.
If you encounter this again, please contact our support team so we can review your account and investigate the issue.
Your feedback helps us better understand where technical improvements may be needed.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We hope you're having a wonderful day.
We sincerely thank you for your positive feedback.
It's uplifting to hear that your experience was insightful and fulfilling.
Knowing we provided the guidance you needed means a lot to us.
Best regards,
Astroline Team ✨
Charita was precise and genuine
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope you're having a wonderful day.
We sincerely thank you for your positive feedback.
It's uplifting to hear that your experience was insightful and fulfilling.
Knowing we provided the guidance you needed means a lot to us.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We hope this message finds you well.
We sincerely appreciate you sharing your positive experience with us! It's heartening to know that you enjoyed your time and found the insights beneficial.
Your satisfaction is paramount to us, and we're delighted to have met your expectations.
Best regards,
Astroline Team ✨
My experience gave me hope for…
My experience gave me hope for reconnecting with an old partner. She told me what I can do to not scare him away. I miss him immensely and know he’s going through a lot.
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope all is well with you.
Thank you for your kind words! It's rewarding to know we made a positive impact during your session.
We aim to provide stellar experiences, and your feedback motivates us to continue our efforts.
Best regards,
Astroline Team ✨
To bad the cost would be the reason they would lose my business.
It was a great reading that felt aligned with my energy. The only thing I found that would be the only reason I wouldn't enjoy another read is how much it cost for 2 minutes. I paid $20. That was extremely expensive and doesn't come close to valued time.
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We trust you're doing well.
We appreciate you taking the time to share your feedback.
It's always encouraging to hear that our users had a meaningful experience.
We're pleased to have provided the clarity and guidance you were seeking.
Best regards,
Astroline Team ✨
Right on time…
The experience was cool I like a lot of things that it spoke about and it hit right on time
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We trust you're doing well.
We appreciate you taking the time to share your feedback.
It's always encouraging to hear that our users had a meaningful experience.
We're pleased to have provided the clarity and guidance you were seeking.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We hope this message finds you well.
Thank you for sharing your positive experience with us!
We're delighted to know you enjoyed your time and found the insights valuable.
Your satisfaction is our utmost priority, and it's gratifying to know we met your expectations.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We hope this message finds you well.
Thank you for sharing your positive experience with us!
We're delighted to know you enjoyed your time and found the insights valuable.
Your satisfaction is our utmost priority, and it's gratifying to know we met your expectations.
Best regards,
Astroline Team ✨
Great work but slow
4 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope this message finds you well.
Thank you for sharing your positive experience with us!
We're delighted to know you enjoyed your time and found the insights valuable.
Your satisfaction is our utmost priority, and it's gratifying to know we met your expectations.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We trust you're doing well.
We appreciate you taking the time to share your feedback.
It's always encouraging to hear that our users had a meaningful experience.
We're pleased to have provided the clarity and guidance you were seeking.
Best regards,
Astroline Team ✨
Reply from Astroline
Greetings,
We hope this message finds you in good spirits.
Thank you for sharing your wonderful experience with us.
We're pleased to hear that our efforts made a positive difference for you. Your feedback encourages us to continue offering the best possible service.
Best regards,
Astroline Team ✨
I’m always skeptical but Hayden was all…
I’m always skeptical but Hayden was all good energy and informative without the slightest hint of judgement! Good to hear from him for sure, Try it!
4 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope everything is going well with you.
Your positive feedback brightened our day!
We're so glad that you found your time with us valuable and that we could assist you on your journey.
Your satisfaction is incredibly important to us.
Best regards,
Astroline Team ✨
It’s not a scam…but I don’t understand what in paying for for
It’s was mid.
4 July 2026
Unprompted review
Reply from Astroline
Hello,
Thank you for taking the time to leave a review. We appreciate your feedback.
We understand that the experience may not have fully met your expectations. Every review helps us better understand how users perceive our services, and we appreciate you sharing your honest opinion.
Best regards,
Astroline Team ✨
It’s a good inititiatjve but you have…
It’s a good inititiatjve but you have to pay at least $15 if you want more than 5mins
5 July 2026
Unprompted review
Reply from Astroline
Greetings,
We hope this message finds you well.
Thank you ever so much for your kind words and thoughtful feedback.
It’s truly heartening to know that your experience with us was not only enjoyable but also meaningful. We strive to create an environment where insight and connection can flourish, and it brings us great joy to hear that this resonated with you.
Your satisfaction means everything to us, and we’re honored to have been part of your journey.
Best regards,
Astroline Team ✨
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