Prompt, professional and empathetic after an accidental collision with ironwork on a training ride cracked my campagnolo Bora Ultra wheelset. Provided all proof and they liaised directly with my mecha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Where to begin, unfortunately this is the 2nd time I’ve had to claim for the theft of an ebike in the same year. Ellie Kyle yet again has made this as pain free as possible and I can’t thank her enoug... See more
Company replied
Nothing but positive things to say. My fiance lost the stone from her engagement ring, i had to make a claim but it was super easy to do and the team were ultra responsive and always got back to me wi... See more
Company replied
I have recently gone through the claim process for a stone lost in my engagement ring. I have had an excellent experience with Assetsure and highly recommend. They have been professional throughout wi... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- Cycle Insurance Company
- Insurance Agency
- Insurance Broker
- Insurance Company
About Assetsure Insurance
Written by the company
Why Choose Assetsure
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
Money Back
30 day money back guarantee
We are so confident in the product we supply that we have arranged with the insurers to allow you 30 days to change your mind and request a full refund, this is rather than the generic 14 days given by most. Even if after the 30 days is up, you decide our policy is not for you, we will refund you all of the insurance you haven't used with no deductions from the return of premium.
Contact info
3rd Floor Peek House, EC3M 1EB, London, United Kingdom
- 0208 0033 190
- enquiries@assetsure.com
- assetsure.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance.
Reply from Assetsure Insurance
Thank you for leaving us a review and for choosing us to arrange your insurance cover. Thank you for sending in the photos as well.
Good experience...very easy to…
Good experience...very easy to navigate...Good all round
23 April 2026
Reply from Assetsure Insurance
Thank you for your review. We are pleased that you found our online sales journey easy to navigate.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance cover.
Very helpful team members on the phone-…
Very helpful team members on the phone- very quick to action required changes.
8 April 2026
Reply from Assetsure Insurance
Thank you for your review. We are pleased to have assisted.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance.
Easy to work through on fast and easy to use their website
Easy to work through on their website. Seems like good insurance.
5 April 2026
Reply from Assetsure Insurance
Thank you for your review and for trusting us with your insurance. We are pleased you found our website easy to use.
Called after completing E form.
Called after completing E form.
Spoke to gentleman who kepted everything straight forward and re asked questions.
Excellent service good manner professional.
10 April 2026
Reply from Assetsure Insurance
Thank you for your review. You spoke to Viraj on the phone. I'll let him know your comments.
Great and Fast service
Bought watch insurance and was extremely fast and at a very reasonable price, highly recommend!
10 April 2026
Reply from Assetsure Insurance
Thank you for your review and for insuring your watch with us
Knowledgeable, quick and simple
It was easy to answer the insurance questions.
The options were simple and clear.
I knew what I needed to provide in order to have the correct cover.
It was very quick.
8 April 2026
Reply from Assetsure Insurance
Thank you for your review and for buying a policy from us using our online system.
Very easy to set up and pleased on how…
Very easy to set up and pleased on how quick to setup at a reasonable price
7 April 2026
Reply from Assetsure Insurance
Hi Scott, thank you for your review and for choosing us to arrange your insurance cover.
Reply from Assetsure Insurance
Thank you for your review relating to your recent experience making a claim
Reply from Assetsure Insurance
Thank you for your review and thank you for calling us to obtain your cover.
I had a really positive experience with…
I had a really positive experience with Assetsure handling my bike claim.
From start to finish the process was straightforward and communication was clear. Ellie in particular was really helpful, keeping everything simple and making sure I knew exactly what was needed at each stage.
I was asked for photos and a few documents, and once everything was submitted the claim moved quickly.
I didn’t have proof of purchase, which I was initially worried about, but they handled it reasonably and were still able to progress the claim based on the evidence provided.
The claim was settled in full at the insured value, and payment was made promptly after providing my bank details.
Overall, a smooth and fair experience with no unnecessary delays. I’d definitely recommend them based on how efficiently and professionally this was handled.
7 April 2026
Unprompted review
Reply from Assetsure Insurance
Hi Daniel, thank you very much for your review regarding your recent experience making a bicycle insurance claim. It always good to hear of a positive claims experience. I'll let Ellie and her team know your comments.
Reply from Assetsure Insurance
Thank you for your help, we are pleased to have settled your claim.
Reply from Assetsure Insurance
Thank you for your review, I'll let you know Jack of your comments
Reply from Assetsure Insurance
Thank you for your review, you spoke to Viraj, I'll let him know your comments
Very smoothly set up for my camera…
Very smoothly set up for my camera insurance. Very helpful and informative
24 March 2026
Reply from Assetsure Insurance
Thank you for your review and for choosing Assetsure to arrange your camera insurance.
Proactive customer service
Proactive customer service in setting the policy up. Keeping the premium in line with the online quote.
31 March 2026
Reply from Assetsure Insurance
Thank you for your review, and for choosing us to arrange your insurance cover.
Nothing but positive things to say
Nothing but positive things to say. My fiance lost the stone from her engagement ring, i had to make a claim but it was super easy to do and the team were ultra responsive and always got back to me within 24 hours, often a lot sooner. Couldn't recommend highly enough. Very professional outfit.
31 March 2026
Unprompted review
Reply from Assetsure Insurance
Thank You for your review. We are so pleased to have assisted you with your recent engagement ring insurance claim, I'll pass your comments on to our claims team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.