Assai Records (HTS Scotland Ltd) Reviews 

Perfect order! Super happy with my vinyl, the whole process was easy and smooth, and I really like how serious and reliable Assai Records is. The packaging was great, shipping was fast—definitely recommend!

My record was warped and the issue was resolved hastily with friendly staff.

Do not use this company, what a carry on.

Please AVOID using them !!

I order vinyls from a lot of online retailers and even personal sellers and never in my life have I heard the crap these come out with. Placed an order for a vinyl record , as a gift. Usually when placing orders with OTHER companies you pay and it’s shipped no hassle . No two days laters looking through my junk email I see this

****

I can see on checkout you didn’t pay for postage, so it defaulted to

“Reserve For Future Merged Shipping” – which means we hold onto your items until we receive an order/orders that take you over £75 for free shipping.

I just want to make sure you know this was the option that was selected on checkout.

Are you happy to continue to wait and add to your order so that you can get free shipping? If so please let us know so we can look out for your new order.

Alternatively, you could pay £4.99 via the link below

and we’ll get everything sent out ASAP for you.

*****

Good job I looked in my junk emails. So they are asking me to get my basket upto £75 or pay additional £4.99 becuase they don’t automatically add shipping to your order ( who does that !!) so my vinyl is sat being held.
On principle I responded asking for a refund.Please keep in mind this is days between.

This is their response

*****

Thanks for the reply.

That’s not a problem to cancel your order.

There is a £2.00 cancellation fee or I can refund in full via a gift voucher. Let me know what you would prefer.
Kind Regards,

Janet
******

So I have to pay £2 to cancel or if I want use it in the shop again!! Why would I … keep my £2 and maybe look at your process.

So if you’d like to place an order and go through days of emails to be tried to be conned at every turn . Deffo recommend ..
But I’d like myself you want to place an order and it be shipped out without having to communicate via emails and them trying to push you to spend more , I’d go ANYWHERE else :-)

Wish I’d have read the reviews before placing an order

Postage costs were a little unclear but support were extremely quick and helpful

Poor service. Postage costs are not clear on the website. After purchase they say to add £5 postage cost. If you then cancel you then get charged £2. That doesn't happen at Rough Trade, Jumbo and Resident. They make it clear on their websites.

You need to make postage clearer on the website (see other similar reviews below). I won't be shopping here again or recommending them.

Visited Assai in Edinburgh today, all three staff I spoke to were extremely helpful in sorting the vinyl I was after and posting it on for me. Top class service, wouldn’t hesitate to recommend this store and their website which is also very good.

Tried to purchase a Vinyl that was priced and in the special offer section. When scanned the price was more than what was on the label. Staff refused to honour the price they had marked on the vinyl. Staff were courteous but imo when you have clearly written a cost on an item you should honour that mistake.
On reading reviews on here, it is reflected when errors are made the company have little care or concern for customers.
NO reflection on the staff who are always lovely.

Quick shipping, some of the best customer service I've received. Perfection in every way!

They advertise free postage, but when you order, they send you an email telling you there's a £5 delivery charge. If you choose to cancel, they charge you £2. Never heard of any other record shop using this dishonest approach. So I'll use literally any other record shop in future.

purchased a Whitney Houston album arrived today the item is faulty seems as if its been played and re sealed contacted the customer service, met a reply filled with arrogance, rudeness of the highest level to the point of insulting me and questioning my honesty, i will not purchase here again

Fast dispatch and an error with postage selected by me on the website was quickly and easily resolved with an email. Overall good comms and a well packaged fast arrival.

First time customer bought the Razorlight Assai obi edition. Very nice product. Prompt response from customer devices contacted due to MY error. Prompt delivery. Will def use again.

Excellent record shop in Glasgow with friendly knowledgeable staff

Excellent service, superb packaging, safe delivery, fantastic overall experience. 12" vinyl ordered, ID #234199
Thank you Assai Records

I have ordered at least six vinyls so far - always amazing customer service (Kelsey - thank you!), safe and reliable packaging, great idea behind the brand and happy vinyl owners, like me :) Great work, guys!

Time to finally write a review.

Lots of positive encounters with the staff online and in the Glasgow branch. I always find them so helpful and friendly. Yesterday I made a mistake with an order, got in touch and they sorted it out as soon as it was picked up. Always great service.

Also, grateful for the growing collection of signed vinyl I have through shopping with them as well!

Wanted a vinyl that I couldn’t find anywhere in the UK for my wifes birthday and came across availability in the Dundee store. Ordered not looking at the postage fee properly. When queried yesterday it was rectified and shipped immediately and arrived today in time for my partners birthday. They answered my query and sorted the problem super quick. Excellent service and attentiveness. Thanks Assai Records.

Worst expérience ever. I ordered a vinyle. Few hours after they sended my order, they contacted me to say : oups we had make a mystake, your item was sold out since 1 years, We sended you an another item, you can keep them or sended your order back to us and we refund you. 5 weeks and 0 refund for the moment or compensation ( the package was returned). Worst expérience ever

After completely ballsing up my order for Paul Weller new 66 album Kelsey was on hand on a Bank Holiday to help me out. Massive thanks to Kelsey who guided me through my order. item has just been delivered.Thanks a mill and hopefully use you again

Sent me a limited edition record with signed sash but the inner sleeve was split due to poor packing, even though they had replacement inner sleeves they refused to help my situation by just replacing the record and letting me keep the sash, they had the ability to put their cock up right and refused to do it.