Aspect Reviews 20,229

AVOID AT ALL COSTS

Like many of the other reviewers here - I was totally conned by the cowboy practices of Aspect. The initial engineer who came round gave me poor advice, misdiagnosed the problem and then MASSIVELY overscoped the remedy. When I challenged that it seemed a high price, he told me it was on an hourly fee basis and that if it took less time because was less complicated then I would get a refund.

I trusted him.

In the end - the work took 1 hour (and was very simple). Even that hour involved quite a lot of the guys just standing around chatting. They still charged me for the full quote and when i called to complain - like others say below - they told me i owed the full amount because it was a fixed price. This is simply a lie and they havent provided any evidence that i agreed a fix price. It should have been £400 but they are saying i owe them nearly £1300. I will take legal action if necessary - would STRONGLY recommend you dont get yourself in the situation I am in. Easiest way to do that is avoid Aspect. Lots of other credible and reputable companies out there who can do same work.

The initial interaction and service was good but when it came to payment they charged more than what was agreed. Despite calling several times in the last 4 weeks and being promised that that I would get my refund on every occasion I am still waiting. Very disappointed.

Benjamin Charles attended my flat for leak detection during what was an extremely stressful situation due to the extensive damage caused.

He was not only professional, but also incredibly kind, calming, and reassuring throughout the process. He returned the following day to complete the investigation and was able to locate a leak that several other companies had failed to identify.

His attention to detail was exceptional. Not only did he successfully find and resolve the leak, but he also took the time and care to prepare a thorough and detailed report for the insurance company to help avoid unnecessary back and forth.

His experience was very evident, both in dealing with the leak itself and in understanding exactly what insurers require within reports from the outset. This made an incredibly stressful experience far more manageable.

I genuinely cannot thank him enough and would highly recommend him to anyone requiring leak detection services.

Courtney was brilliant. Great service all round and quick!!

Ron's knowledge and expertise in clearing the blockage and identifying the cause enlightned us to be able to challenge Thames Water's liability. Have been in touch with Thames and they will be here in the next 48 hours to remedy the problem.Thank you Ron you were brilliant.

Everything was good. No Nicolas charge many for my materials. Paint was may paint tray may and balkoni wood was my.

Really impressed with the service. We had some drainage issues, asked for an appointment and they came the next morning. The technician was excellent, clearly knew his stuff and explained everything really well. Would definitely recommend them.

Very professional service. Your representative, Karol, came across as being very knowledgeable and friendly.

I booked aspect this morning at 10.30am because they had a plumber who could be with me by 12pm. I’ve had to repeatedly call for an arrival time & there is now an ETA of 5pm - this is 6 1/2 hour delay. Now hoping that the plumber will actually arrive - definitely do not recommend.

Had a great experience with Deniz Okcay. Really knowledgeable and incredibly helpful when the original issue turned out to be bigger one. Sorted everything and left feeling comfortable all was handled professionally. Thank you Deniz.

I had a terrible experience with this company. Their admin and appointment scheduling is really bad. I'm sure the plumbers are just as confused as the customers.

Did not get what I paid for.
Made inquiry regarding written inspection. Told I needed schoffolding. I received a quote after paying for the call out inspection.Inquired about purpose and duration period for schoffolding. I was told they woukd get back to me with details, however received no written information or contact.

The worst experience ever just ripped of from the get go. Didn’t turn up on the day they say kept telling me there be there with in 2 hours rang 5 times same answer.

Turned up and then told me it’s gonna be £375 + vat extra to find the leak with the meachine. My freind found the leak the meachine I paid 375 for didn’t pick it up we dug the whole and found damn then the machine picked it up once we dug a foot etc then the cheek he took a picture of the machine and leak and sent to his boss to make out he found it. They charged me full price !! There was no sorry for the day they didn’t turn up and charged me 120 hour x3 wile on site I didn’t get offered no re refund even charged me for the gas on top 😂😂😂 it’s like he wasted time on purpose once we found the leak and said hey the muds damp here he pressed some buttons then works the first 3or 4 times 2 hours later going over the spot it didn’t pick up when trying to burn the hours up! Terrible terrible service I just felt ripped off !

quick, efficient, responsive

Incompetent work from Aspect Plumbers, accompanied by an overcharge of 1.5 hours. When challenged, the overcharge was rescinded, but accompanied by the (deliberately?) impractical suggestion that the original plumber return to repair his own work. No compensation offered as an alternative. Readers can draw their own conclusion as to whether this expensive service is worthy of your trust.

Connor was very helpful neat tidy and very personable

Excellent service

Zac came out today for some emergency plumbing and what an absolute STAR!! I’m a landlord and he was amazing at keeping me regularly up to date with what was happening, and what I can do to prevent the same issue from happening again. I’ve used Aspect before and will continue to do so! Very reasonable prices for London and an emergency call out!

Fantastic service. Jack the technician was brilliant. Knew his job and went above and beyond to get the issue identified and solved.