Casino ivibet confiscated whole my winnings so I wrote an official complaint to this site with many proves/screens and they rejected it without a reason. Completely not helpful. After your reply -... See more
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Quite simply put, if it wasn’t for AskGamblers.com I would have had Zero recourse & Absolutely no means of contacting let alone holding the casino in question accountable for My specific problem & or... See more
Company replied
I’ve been browsing Casinorealm.online for a few days now, and I'm quite impressed by how clearly they explain the different casino games and their mechanics. The layout is clean, and it's easy to find... See more
Company replied
They got the attention of the casino that was not sending out my money right away. Very good experience cusse the casinos actually follow the platform and need to look good so they resolve your issue... See more
Company replied
Company details
Written by the company
AskGamblers provides players with a unique complaints system that helps them resolve any issues they may have with an online casino and get their money back. The site uses an advanced casino ranking algorithm to rate casinos and provide players with accurate information.
Contact info
Breach of guidelines
Reply from AskGamblers
Hi Mahendra,
Thank you so much for taking the time to leave us a 5-star review - it’s much appreciated.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
It was fastest than i thing and…
It was fastest than i thing and graceful!
thank you so much you step on cheating spinanga casinos tail
21 March 2026
Reply from AskGamblers
Dear Gabor,
Thank you for taking the time to share your positive experience.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Thanks again and have a great day!
Kind Regards,
AskGamblers Support Team
Complaint resolve
Hello, thank you to Askgamblers for managing and supporting me with the small issue I encountered with my casino. I hope I won’t need to contact you again regarding any potential problem. A big thank you for the help you provide.
20 March 2026
Reply from AskGamblers
Hi Jeremy,
Thanks for sharing your review with the community and us - it’s much appreciated.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Excellent service
Excellent service easy to use there complaint service and the site is full of useful information and has a wide range of casinos they recommend and the bonuses offered are good too
19 March 2026
Unprompted review
Reply from AskGamblers
Hi Peter,
Thank you so much for taking the time to leave us this amazing review.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Happy man!
You guys were so helpful in helping me recover my funds. I will be forever grateful!
18 March 2026
Reply from AskGamblers
Hi Customer,
Thank you for your feedback! We appreciate you taking the time leaving a review for us and we are happy to hear you are satisfied with our services.
Should you ever have any suggestions for improvement, please do not hesitate to contact us at support@askgamblers.com.
Thanks again and have a great day!
Kind Regards,
AskGamblers Support Team
Dont waste your time with Ask Gamblers
Useless service for complaints.
They are the biggest affiliate for casinos for a reason, so they are 100% not independent.
Casino replied saying that I broke one T&C, which is a totally false, and they didn't even request any proof.
Avoid your time and look for a real independent ADR, not this one-side casino trick.
19 March 2026
Unprompted review
Reply from AskGamblers
Hi Saúl,
Thank you for taking the time to share your feedback.
Regarding your specific case, we would like to clarify that the operator did not provide a generic or unsupported reply. During the complaint process, they referred to a specific Terms and Conditions clause related to prohibited betting practices and supplied additional details to our team for review. Based on all the information available, our team concluded that the actions taken were in line with those Terms.
AskGamblers Complaint Service follows a structured, evidence-based process in every case, where both parties are given the opportunity to present their side. Our role is to assess whether the operator has acted according to its published rules, and decisions are made solely on that basis.
We understand that the outcome may not be what you expected; however, it does not indicate a lack of independence, but rather reflects the result of a thorough and impartial review of your case.
Regards,
AskGamblers Support Team
Reply from AskGamblers
Hi Luka,
We appreciate you taking the time to leave a review for us, and we are happy to hear you are satisfied with our services.
Should you ever have any specific suggestions or recommendations for improvements, please feel free to contact us at support@askgamblers.com and share these.
Kind Regards,
AskGamblers Support Team
Excellent website if you want your issue solved
They got the attention of the casino that was not sending out my money right away. Very good experience cusse the casinos actually follow the platform and need to look good so they resolve your issue right away if you complain through this site. 10/10
16 March 2026
Unprompted review
Reply from AskGamblers
Dear Luciano,
Thank you for taking the time to share your positive experience.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards
AskGamblers Support Team
Don't use Askgamblers for disputes
AskGamblers is unfortunately useless when it comes to real disputes with casinos.
If the casino simply points to a clause in their Terms & Conditions, AskGamblers will immediately side with the casino and reject the complaint, even when the rule is questionable or the system allowed the player to break it without any warning.
In practice this means that if you have a dispute with a casino, you are basically on your own. AskGamblers will not challenge the casino's interpretation of their own rules.
I would strongly suggest using other mediation services that actually review cases more critically and consider whether the rules were applied fairly.
~~~~~UPDATE~~~~~~
I would also like to add that my previous reviews on AskGamblers were accepted without any issues.
However, after reviewing Askgamblers on Trustpilot, my reviews were suddenly rejected for not meeting their “Facts” guidelines.
This inconsistency raises questions about how reviews are moderated and whether certain types of complaints are being filtered out.
It is difficult to trust a platform that promotes transparency and dispute resolution if legitimate negative experiences are not allowed to be published.
16 March 2026
Unprompted review
Reply from AskGamblers
Dear Al,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our dispute resolution service did not meet your expectations.
At AskGamblers, we aim to provide a fair and structured mediation process between players and casinos. Our role is to review each complaint based on the available evidence, the casino’s Terms & Conditions, and the information provided by both parties. While we understand that some terms may feel unclear or unfavorable, our decisions must rely on the documented rules that govern the player–casino relationship.
It’s important to clarify that we do not side with casinos. We carefully review each case, and when there is evidence of unfair practices, we challenge operators and advocate on behalf of players. However, when a rule is clearly stated and applicable to the situation, our ability to overturn such decisions is limited.
We also encourage players to carefully review Terms & Conditions before engaging with any casino, as these form the basis of all dispute evaluations across the industry—not just within our platform.
That said, we genuinely appreciate your perspective. We remain committed to transparency, fairness, and continuous improvement, and we appreciate all constructive feedback that helps us refine our processes. If you would like us to take another look at your specific case or provide further clarification, we would be happy to assist.
Kind regards,
AskGamblers Support Team
Reply from AskGamblers
Dear Byron,
We are so grateful for your 5-star review. Thank you.
We would also like to mention that it seems your review is not about AskGamblers, but about an online casino, and we kindly ask you to consider removing it and posting it under the correct review page on Trustpilot.
Kind Regards,
AskGamblers Support Team
AskGamblers resolved my issue with…
AskGamblers resolved my issue with RagingBullSlots; who doesn’t want to pay out winnings. I appreciate the help, support and resolution. I had been trying to get my winnings for at least 2 months and AskGamblers resolved the problem in 2 weeks.
14 March 2026
Unprompted review
Reply from AskGamblers
Dear Toisha,
We're absolutely delighted that we could assist you in resolving the matter.
If you have any more questions or need further support, don't hesitate to reach out.
Kind Regards,
AskGamblers Support Team
Th722dec 2022
14 March 2025
Unprompted review
Reply from AskGamblers
Hi Keven,
We couldn't locate any records matching your details in our system. It appears that your comment is not about AskGamblers.com. Additionally, we encourage you to remove the comment from TrustPilot as it does not relate to our company. If you have any further questions or concerns, please don't hesitate to reach out to us at support@askgamblers.com.
Best regards,
AskGamblers Support Team
I nominate this casino great game…
I nominate this casino great game selection and slots to chose from. Some of my favourite games of here and easy to deposit and withdrawl and customer service
13 March 2026
Unprompted review
Reply from AskGamblers
Hi Luuk,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with a casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
Fair, fast, effective mediators in my experience
AskGamblers has been responsive, fair, and helpful in resolving my dispute with a difficult sweepstakes casino.
24 February 2026
Unprompted review
Reply from AskGamblers
Hi Michael,
We would like to thank you for reviewing AskGamblers on TrustPilot and for estimating our efforts so highly! Your support really matters!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Thanks again, and have a great day!
Best Regards,
AskGamblers Support Team
It's the best and I mean it
11 March 2026
Unprompted review
Reply from AskGamblers
"Hi Πέτρος,
Thank you for the 5-Star review!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Khansalin.khan9242
The issue got resolved when ever i reach them, the time taken to resolve is longer, i understand the team is doing their best. Hopefully this will reduce in future.
7 March 2025
Unprompted review
Reply from AskGamblers
Hi Taher,
We would like to thank you for reviewing AskGamblers on TrustPilot and for estimating our efforts so high! Your support really matters!
Thanks again and have a great day!
Best Regards,
AskGamblers Support Team
DO NOT USE ASKGAMBLERS!!!
DO NOT USE ASKGAMBLERS!!!!
I filed a complaint against Raging Bull Casino through AskGamblers after the casino refused to honor a confirmed $1,302 withdrawal. I had clear screenshot evidence of the casino’s own promotional email explicitly stating “no playthrough or max cashout limit” — yet the casino rep denied this language existed in my evidence. AskGamblers closed my complaint in the casino’s favor without properly addressing this contradiction or giving me a chance to respond with my screenshots.
What’s worse — they initially closed it as “unresolved,” then flipped it to “resolved in the casino’s favor” after hearing only from the casino side. My follow-up emails went completely unanswered.
AskGamblers presents itself as an independent player advocate, but they earn affiliate commissions from the same casinos they’re supposed to hold accountable. When a casino rep can demonstrably lie about evidence in a complaint thread and still win, that tells you everything about how independent this process really is.
If you’re a player with a legitimate dispute, don’t rely on AskGamblers as your safety net. They have a structural conflict of interest that players need to be aware of.
Reply: extremely generic response that doesn’t explain anything. Askgamblers changed my complaint to resolved in the casino they have blacklisted on their own site without any communication to me. This site doesn’t help you just protects the casinos! They also tried to remove this review twice!!! DO NOT USE ASKGAMBLERS. THEY PROTECT CASINOS NOT YOU!!!
23 February 2026
Unprompted review
Reply from AskGamblers
Dear Mavric,
Thank you for sharing your feedback.
AskGamblers provides a mediation platform where players and casino operators can present their cases within a structured complaint process. During this process, both parties are given the opportunity to submit explanations and supporting evidence, and our team reviews the information available within the complaint thread in relation to the operator’s publicly available terms and conditions.
It is also important to clarify that AskGamblers is not a regulatory authority and therefore cannot enforce payments or override an operator’s internal decisions. Our role is to review the materials provided by both sides and determine whether the casino’s actions appear consistent with its stated rules. When a complaint is closed in the casino’s favor, it indicates that, based on the information reviewed during the case, the operator’s explanation was considered aligned with those terms.
Regarding your concerns about independence, AskGamblers operates independently as a mediation platform. Commercial partnerships or affiliate relationships do not influence the handling or outcome of complaints.
Complaint statuses may occasionally be updated during the review process if additional information is evaluated by our team, in order to ensure that the final status accurately reflects the outcome of the case review.
We understand that complaint outcomes may not always be the result a player hopes for, but our goal remains to provide a transparent environment where disputes can be documented and fairly reviewed based on the available information.
Regards,
AskGamblers Support Team
Reply from AskGamblers
Hi Bappaditya,
Thank you for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback, and we’re glad you feel we’re on the right track!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Reply from AskGamblers
Hi bacha,
We couldn't locate any records matching your details in our system. It appears that your comment is about some casino rather than AskGamblers.com. Additionally, we encourage you to remove the comment from TrustPilot as it does not relate to our company.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@askgamblers.com.
Best regards,
AskGamblers Support Team
They helped me with a complaint about a…
They helped me with a complaint about a betting company that delayed paying out €2,200. I am very grateful for the help.
4 March 2026
Unprompted review
Reply from AskGamblers
Dear Aurimas,
We are very grateful for your review. Thank you.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
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