I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sven was so patient with me and stayed w/me unitl it was solved
Sven was very patient and quick to respond. He stayed with me until the problem was solved!
15 February 2026
Unprompted review
Reply from Ask-Crew
Hello Michelle,
Thank you for your feedback! We are glad to hear that your issue was handled with patience and care until it was fully resolved. Providing attentive and consistent support is very important to us. We truly appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Tesco Pet Insurance Not Coming up to the high standards of Tesco's Products and Services..
The experience was great because the crew member, was kind, considerate and had an extensive knowledge of the complaints procedure.
13 February 2026
Unprompted review
Reply from Ask-Crew
Hello Michael,
Thank you for your feedback! We are glad to hear that you had a great experience and found the assistance kind, considerate, and knowledgeable. It is wonderful to know the support met your expectations and was helpful throughout the process.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
SCAMMED
This is in my opinion a scam company. My Bank Royal Bank of Scotland has refunded them £24 WHICH I DISPUTE .I have little confidence in my bank after 50 years Fr Anthony
25 January 2026
Unprompted review
Reply from Ask-Crew
Hello Anthony,
Thank you for sharing your feedback. We take concerns like this seriously and would welcome the opportunity to review the details of your case to ensure everything is properly clarified.
If you have any questions or would like us to look into your account, please contact us directly and our team will be glad to assist you.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
I allowed a refundable $1 charge to get…
I allowed a refundable $1 charge to get my answer. It was refunded but they charged me for a subscription w/o my permission, which I did not want. My credit card company caught it and declined the charge but told me to contact the company. I tried three times but they wanted to charge me $5 to speak to a computer technician. It was supposed to be refundable. No way will I do this. Stay clear of this company. Bad news
10 February 2026
Unprompted review
Reply from Ask-Crew
Hello Rita,
Thank you for sharing your feedback. We’d like the opportunity to review your experience and clarify all the details related to your account. Our team is here to help address any concerns and ensure everything is properly explained.
Please contact us directly at help@ask-crew.com or +1 833 600 0218, and we’ll be glad to look into this for you and assist further.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Blockage, no coffee!
Excellent help, very good talk through of the problems and instructions to fix to resolve problem. Result I have coffee!
10 February 2026
Unprompted review
Reply from Ask-Crew
Hello Jacqueline,
Thank you for your feedback! We’re happy to hear the guidance was clear and helped you work through the issue step by step. Providing thorough explanations and practical support is important to us, and it’s great to know everything was resolved successfully.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Super helpful and patient thank you
Super helpful and patient thank you. Took us through the steps to get back up and running, and made sure we were happy before ending chat
7 February 2026
Unprompted review
Reply from Ask-Crew
Hello Eileen,
Thank you for your feedback! We’re delighted to hear the support was patient and helpful and that everything was clearly explained step by step. Making sure issues are fully resolved and that users feel confident before finishing is very important to us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
You are using some of the best people…
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and knowledgeable help. I don't think there is anyone who can compare with you. Good luck and thanks very much.
6 February 2026
Unprompted review
Reply from Ask-Crew
Hello William,
Thank you for your feedback! We’re truly grateful for your kind words and are glad the support was timely, knowledgeable, and professional. Knowing the guidance was helpful and dependable means a great deal to us. We sincerely appreciate you sharing this.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Didn’t feel like support, felt like teamwork
The expert didn’t just instruct me, they worked with me. We solved the issue together, and I actually learned something. It felt like we were solving it together, not just me following commands. That made all the difference.
5 February 2026
Reply from Ask-Crew
Hello, Benjamin!
We appreciate your thoughtful feedback. It is great to know that the process felt like teamwork and that you gained useful knowledge along the way. Our team focuses on working alongside users, not just giving instructions.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello, Barry!
Thank you for your feedback. We are glad to hear that your issue was fully taken care of. Our team aims to provide clear and complete support every time.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
So simple, even I could do it
I’m not great with tech, but the step,by,step guide was so clear that I fixed my laptop myself. Confidence boost achieved The guide didn't confuse me with jargon, it walked me through like a patient friend. Truly empowering.
29 January 2026
Unprompted review
Reply from Ask-Crew
Hello, Margaret!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and easy to follow, and that it helped you resolve the issue on your own. Making technical steps simple and understandable is always our goal.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Late-night lifesaver
I had an emergency with my water heater at midnight. Got help fast and avoided a freezing night. Truly grateful! Despite the late hour, the response was quick, and the advice was clear and spot on. I avoided serious damage thanks to them.
3 February 2026
Reply from Ask-Crew
Hello Gary,
Thank you for your feedback! We’re glad the support arrived quickly and helped you get through a stressful late night situation. Clear and timely guidance can make a real difference. If you ever need additional assistance, please feel free to contact us anytime.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Unexpectedly professional
Didn’t expect such high-quality service from an online chat. The expert was calm, polite, and incredibly knowledgeable.
2 February 2026
Reply from Ask-Crew
Hello Linda,
Thank you for your feedback! We’re pleased to hear the experience exceeded your expectations and that the guidance felt calm, polite, and knowledgeable. Providing high quality support matters to us. If you need any further assistance, please feel free to contact us anytime.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Fixed my problem before breakfast
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Super fast, hassle-free, and better than most in-person service calls.
1 February 2026
Reply from Ask-Crew
Hello Russell,
Thank you for sharing such a delightful and vivid story! We are thrilled that our quick, hassle‑free support got your Wi‑Fi working again in just 15 minutes—faster than finishing your toast—and gave you a perfect start to the day.
We truly appreciate you highlighting this seamless experience. If you ever face another tech hiccup, we’ll be here with the same speed and ease.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
my original license key doesn't work on upgraded laptop to Win 11
my original license key, which i activated on this laptop running windows 10, will not work now that i have upgraded to windows 11. it reads, 'invalid license key please try again'! this issue still is not resolved, and I still need help protecting my laptop by using your product. i expect you may fix this without my needing to resubscribe for 38.00 per month...
30 January 2026
Unprompted review
Reply from Ask-Crew
Hello SERGIO,
Thank you for your feedback. We understand the frustration of encountering an invalid key after upgrading to Windows 11.
We are here to help resolve this for you. Please contact us directly so we can review your account and assist you if it's possible.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Very good service over an extended…
Very good service over an extended period of time.
29 January 2026
Unprompted review
Reply from Ask-Crew
Hello Les,
Thank you for your feedback! We’re glad to hear the support remained reliable and helpful over an extended period of time. Consistency, patience, and dependable assistance are very important to us, and we truly appreciate you sharing your experience.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Real advice, no sales pitch
I got actionable advice that worked for me without being pressured to buy anything expensive. The expert took my budget into account and still helped me find the right solution. That’s what I call service.
31 January 2026
Reply from Ask-Crew
Hello Phylis,
Thank you for such thoughtful and meaningful feedback. We are truly glad to hear that our expert provided actionable, budget‑conscious advice that worked for you—without any pressure to buy expensive solutions.
We deeply appreciate you acknowledging this respectful and effective service. If you ever need guidance again, we’ll be here with the same integrity and care.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was pulling my hair out and your…
I was pulling my hair out and your young lady was so patient with an old lady and solved my problem..
30 January 2026
Unprompted review
Reply from Ask-Crew
Hello,
Thank you for your feedback! We’re glad the support was patient and helped resolve the issue during a stressful moment. Taking the time to listen, explain things calmly, and provide clear solutions is very important to us, and we appreciate you sharing this experience.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Smart tech tip saved the day
I had a tech issue and didn’t know where to start, but the instructions helped instantly.
19 January 2026
Reply from Ask-Crew
Hello Eliza,
Thank you for sharing your positive experience! We are so glad our instructions helped you instantly resolve your tech issue, especially when you weren’t sure where to start.
We truly appreciate you taking the time to acknowledge the support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Did it all myself, thanks to clear advice
I had an equipment issue, and instead of waiting for a technician, I used the step-by-step guide and solved it myself. It was easy to follow, and now everything works perfectly again.
30 January 2026
Reply from Ask-Crew
Hello Aurora,
Thank you for sharing your positive experience! We are so glad our step‑by‑step guide helped you solve the equipment issue yourself, avoiding the wait for a technician and restoring perfect functionality.
We truly appreciate you taking the time to acknowledge this empowering support. If you ever face another challenge, we’ll be happy to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Clear steps made me more confident
The advice was practical, detailed, and clear. For the first time, I felt confident doing technical work myself. I’m truly grateful for the expert's supportive tone and helpful breakdown of steps.
21 January 2026
Unprompted review
Reply from Ask-Crew
Hello, Hunter!
Thank you for your thoughtful feedback. We are glad the guidance felt clear and practical and helped you feel more confident handling the task on your own. Providing structured and easy to follow support is always our goal.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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