Ashley Furniture Industries Reviews 

Had to give them one star but they do not deserve anything. Worst customer service ever. Abusive, horrible people work here.

ASHLEY FURNITURE IS VERY MONEY HUNGRY AND NOT HELPFUL. PLEASE DO NOT BUY FROM THEM.. THEY KEPT MY MONEY AND NOT RESPONDING.... I GOT FURNITURE FOR MY NEPHEW AS A GIFT.. WASTED MONEY IN TRAVEL AND THEY ARE VERY IRRESPONSIBLE EVEN AFTER CHARGING ME A LOT!

We went to the Ashley Furniture in Kingman Az worked with Michael. First Michael said he checked on line pricing to see if less he said no the in store was less. Lie on line less I trusted him should have checked. Then went Monday to pick up what we paid for they said they had no one to load that Tues. We called and Tues they said they had a call off so will now be Wed. So they said ready to pick up but they didn't put it together which what was promised in lew of us not having it delivered. Each person you talk with has a new story as to why they fail, get the sale and then your nothing to them. I will not do business with them again I tried twice same scenario can't say they weren't given the opportunity to do right. Aside of their rip off warranties and prices sadly Kingman is limited to options. Regardless I do not recommend them!!!!!! I'd rather go to Bullhead or Ft Mojave to do business.

This is the Tucson store. We needed repair for a reclining couch and Ashley not only didn’t have the invoice to confirm warranty, they could t even suggest a technician. Service was ridiculous.

I rarely leave negative reviews, but our experience with the Ashley Furniture store in Richmond, VA was extremely disappointing.
We purchased over $4,100 of furniture in March and paid in full (for a May delivery). At the time of purchase, we were told that two end tables might be delayed, but they would arrive 1 week after the rest of the order. Instead, after most of the furniture was delivered, we were suddenly told the tables wouldn’t be available until September—with no explanation.
The General Manager, Eddie, offered two options: cancel the tables for a refund or accept USED floor models at a discounted price. We agreed to the floor models based on his promise that a refund/discount would be processed within 7-10 days. He confirmed the refund request had been submitted.
After the floor models were delivered, weeks passed with no refund and no communication. We repeatedly had to follow up. Eventually, we were told the promised refund had been denied because a sales promotion had ended—and, unbelievably, Ashley claimed we would actually owe an additional $32 for the USED floor-model furniture.
When we asked Eddie to escalate the issue, he reluctantly agreed to and promised to get back to us by June 29 or 30. He never called. I followed up again on July 1 and July 2 before finally hearing back on July 3, only to be told the promised discount/refund had been denied with no resolution.
Ashley Furniture employs a "bait and switch" style of selling to make the deal then then goes silent when it comes time to honor commitments. The General Manager consistently demonstrated a lack of integrity, poor communication, and a complete lack of accountability.
If you’re considering Ashley Furniture, get every promise in writing before making a purchase. Based on our experience, verbal commitments—even those made by the store’s General Manager—may not be honored.

I am so fed up with ashley customer service and their service dept. Too many issues with them to mention in this review. Quality of of material and cushions is terrible started falling apart within a month. Service dept doesn't have any idea of what's going on. WILL NEVER PURCHASE ANYTHING FROM ASHLEY AGAIN. I've been dealing with them since February now July.

Oh my goodness. I’d rather have a root canal than deal with the bots they use as customer service. Basically you’re screwed once you press the buy button. Don’t !!!! The stores and online Do Not Work Together!! One must be mob controlled and the drugged zombies!
Just a little less than insanity to fix an issue.
Tell your family, friends and neighbors !!!
Save them pain and suffering. Don’t buy a couch! String up a hammock and Save Yourself!

I was told that if I want to make an exchange they said I would have 30 days to make an exchange . I bought a bed and a base, and I wanted to exchange the base and they said no . It's before 30 days and they will not honor there promise of exchange . Very bad for business and this was on Randall Rd . It shows what type of people they are . This was Erica and Maria at this store who were the sales Reps .

You are in trouble when you go to store that doesn’t show prices but shows APR for charging.

Bought some outdoor furniture and its juuuunk!! The frames of the chair are welded slightly off and bolts only line up on one side then you have to fight to get the other side in! Even broke one of the damn bolts because it would not line up! One of the bases was was cracked almost all the way through. The table was missing one of the leveler bolts so it sits wonkey.... 2 of the chairs were also missing the bottom slider pads. We paid almost $2k for this junk. I wanted a cheaper set (that was NOT) Ashley but he lectured me on quality and its gotta be cheap for a reason... well we spent more than double on this set and it was a major waste of money. Do not waste your time and money on ashley furniture.

They have absolutely no customer service. They have no way of contacting the local store. A chat bot answers the phone and if insist long enough you will t transferred to a apologetic human in India who is not empowered to help in any way.

I am deeply disappointed with my Ashley Furniture outdoor set. I purchased it less than a year ago, and the table is already warping badly from being out in the sun for only 3 months. This furniture is marketed for outdoor use but it absolutely cannot handle normal
summer heat
When I contacted customer service to ask for replacement parts or a resolution, they refused to help because the item was purchased on clearance. Be very careful buying outdoor items here-the quality does not hold up to the elements, and if you buv it on sale, Ashlev Furniture will not stand behind their product or help vou fix it. Save your money and buy from a company that builds durable outdoor goods and supports their customer. I purchased the Lone View Bay coffee table. Do not purchase from Ashley.

Would prefer to leave zero stars. Received the white upholstered headboard/platform bed (Melanie) on 6/30. Opened the box, and smelled mold? musty? I started putting it together (took almost 4 hours) and the smell kept getting stronger. The entire headboard smells moldy. I immediately "chatted" with Ashley and was assigned a case # and was told I'd receive an email. 23 hours later, I chatted again as I hadn't heard anything. They said I'd need to wait 3 days. (While this unhealthy product was in my home) I did finally receive an email with instructions on how I should clean the headboard, and make sure I wore an N95 mask. It's a white upholstery. The smell is coming from within the headboard. I've emailed again, chatted on Facebook with Ashley, and still no response. I want a refund at this point and this product removed from my house. I've closed off that room, opened a window, and have a fan blowing. The entire rooms smells of mold, coming from the headboard. Many years ago, I bought many, many pieces from Ashley. Didn't think to check reviews before buying this bed. Boy, have I learned a lesson. SO many negative reviews. There's even an Ashley specific Facebook group to help people with Ashley issues (with over 10,000 members)

Nice furniture (kinda), but it's just insanely overpriced. And the employees are pushy.

Sales people are inept and will sell you anything. Don't care whether you are limited in space and WILL NOT check with delivery managers to see if a piece of furniture will be able to delivered to apartments with smaller doorways and stairwells.
They LOVE to charge you 30% restocking fee for THEIR inability to LISTEN to what you need. Also, $199 to deliver a sectional couch to an apartment 5 miles from the store.
STAY AWAY FROM BOTH RUTLAND, VERMONT STORES -- Ashley Furniture & Old Brick Furniture.

Bought the Sheriel Floor Lamp. Cheaply made- Screw holes don"t line up Light fixtures broken and very short time to return product. Part of Ashly Signature line which are inexpensive and crap DOn;t buy any AShley Signature products not made in USA andn poor quality

We purchased a mattress from Ashley Furniture in Corsicana Tx. from day one when we sat on the bed it caved in, I immediately called and made a complaint. They sent a gentleman out here to check out the bed. He placed a string across the bed to determine whether it was. Defective or not, while he said that the bed is defective by touching it, he can’t go by touching or sitting on the bed he has to go by a piece of string laid across our bed. This is the worst bed we’ve ever had in our life. It caves not only where we lay but leans us towards the middle of the bed it is not what the store said it was. My wife a quadriplegic and we emphasized to the sales lady that we wanted a bed with little to no give. I laid on it, it was great (I am 280 pounds my wife is 130 pounds) This bed dips so badly our bodies ache and is causing my wife incredible pain. She is sinking so low I am having to help her get out of the hole, which by the way has been covered with a pad and three towels to help with the sinking. This bed is less than a month old, now. We are going to have to spend another 3,000 dollars on a mattress because Ashley Furniture in Corsicana, Tx will not replace this mattress. It has been and is a horrible nightmare since day one of receiving this mattress. If there was a offer for a zero rating that is what I would pick. If it would not mess with my credit I would not pay for this HIGHLY DEFECTIVE MATTRESS!!

I'd give 0 stars if I could.
I had no idea the company was so disreputable when I ordered a bed to be delivered and built, so I was shocked when it came with only one headboard post and three footboard posts. The delivery guys said someone would call me that day to rectify, but no such call was made. I had to make it myself, running around with chatbots until finally someone said a new delivery would be scheduled and I would get a call to schedule it. Once again, no call was made and I received a text stating my delivery was scheduled for a day I wasn't available. The link to reschedule was bunk so I had to call again to reschedule. The next available day to deliver was over a week from the original delivery. Not only does this set back my entire moving plans, but I've also been sleeping on the floor. For someone with a dust allergy, it's been absolute hell. I'm glad they made me feel like such a priority after bungling my order. After an hour on the phone, their marvelous customer service team felt that 100 dollars off a $2500+ order was a great form of compensation for over seven days of sleepless nights. Not only will I never buy from Ashley again, I will actively begin discouraging others from doing so. I'll bring it up at dinner parties. I'll talk about it at the grocery store. I won't rest until everyone I know and meet understands how little they value their customers. It's my civic duty to ensure this never happens to any other human being. Also the quality of the product itself is questionable, with many areas of the wood showing wear and signs of poor staining.

Made a deal to partially deliver in stock piece and pick up back ordered piece. Two weeks go by and no contact. When I called both pieces were being delivered together!

Since that was not the deal and the only reason I bought the couch was because of the deal I asked to cancel. Then was told a restocking fee would be applied and they would not do anything about the deal not being honored
Turns out in stock means at manufacturer and they don’t own up to misrepresented information and not honoring deals as made!

It is mixed. The couch is sturdy and well made however it is NOT the same color as the couch ordered online.. it was a taupe color and it looked beige which is exactly what I wanted and instead it's gray.. first of all I hate gray furniture or any gray decor. It doesn't match with anything I have but we were told we cannot return it because we bought it online. They said that the lighting is off and so it makes the furniture look different on the website but that it is taupe. So they admitted that it's been noted that the colors aren't what they seem when they get to someone's house and yet they still said we could not return it. So we're out almost $1,000 and we have a gray couch in a country living room with all fall colors including creams. Does not match with the new area rug purchased to go with the couch that I saw online. So because I bought the rug first in the couch came about a month later it was too late to return the rug to get something to match the couch. So yes I'm extremely disappointed