Great customer service, I've owned forte wheel and base since '23 had some hardware/software issues they shipped and returned the product within a few weeks from Canada to Denmark and back. Also took... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.
Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.
We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.
Everything we do is based on three words that define Asetek Racing.
PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.
PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.
PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.
Skjoldet 20, 9230, Svenstrup J, Denmark
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Asetek Racing

Reply from Asetek Racing
I've upgraded from a Thrustmaster TMX Pro and couldn't be happier! I didn't realize what a difference a direct drive wheel makes. The added intensity of the 8nm upgrade makes racing sessions more hear pounding than ever... Plus I get the added benefit of a small without.

Reply from Asetek Racing
Floor Matt was high quality, perfect size and excellent price. Highly recommend!

Reply from Asetek Racing
Pedals are sold as load cell but they arent really... Also the footrest is extremely slippy so if you have smaller sized feet it will slide up and off the footrest. Forte s pedals.

Reply from Asetek Racing
2+ years racing their products and it’s been great! I’ve had one small issue and was shocked at how quickly the service ticket was resolved. Danni and Customer service team deserve 5 stars!

Reply from Asetek Racing
The equipment is phenomenal, I bought the forte base and formula wheel. My only gripe was when I went to mount the base to my front mounted bracket, the threads used for mounting were not M6 as mentioned in the install guide, I had to drill the holes out and tap them for M6 bolts. Not the end of the world, but it took me a while to make that discovery.

Reply from Asetek Racing
Not offering a location to mount a shifter/ hand brake is a mistake. Telling customers you have on but it won’t be released until you also are selling your own shifter is an even bigger mistake. Also you should have 4 wheels not two. Replace the rubber floor cushions with 2- 2 inch locking casters

Reply from Asetek Racing
I've dealt with Asetek a few times now and never had an issue, customer service is A*

Reply from Asetek Racing
Really great Products I enjoy to use and until now a friendly direct Support.
This all combined with really good prices!
I hope Asetek keeps that way in the future!
Thank you

Reply from Asetek Racing
Everything that brought me to this company you guys abandoned. I will never purchase another thing from asetek nor support people wanting to buy your product. You sold out. That means you do not care.

Reply from Asetek Racing
Received all packages and extremely fast too. Summer sale made the bundle such a big bargain, the items received we the la prima base, pedals, and formula wheel. All excellented quality especially being considered more entry level tier compared to my logitech rs50, and was looking at simagic and moza. Wheelbase works flawless and very smooth, got the upgrade kit after and tried it, made the base even better, the sensations is amazing. Pedals are great, looking to upgrade to hydraulic and forte accel with stiffer spring. Software is very easy and convenient to use, good customization, nice touch to have a beep when on optimal shift points. Over i highly recommend, will be getting another bundle later into the future for another rig build, price at the time for summer sale made it even harder to beat.

Reply from Asetek Racing
Great service from Asetek as always. They took the time to write a firmware file for my pedals and I have not had a problem since.
After the warranty had expired and free of charge.
Never regreded buying Asetek.

Reply from Asetek Racing
Got the monitor mount for tubular frames. I thought it would attach on to a non Asetek tubular frame via bolts/clamp, but only works with specific frame. I believe this can be displayed more prominently, maybe label it as “restrictions” rather than “works with”. One might think this just shows what other products within the site it’s compatible with. The poor experience was on the returns. I found the returns page which tells you to email support, which the email response was to follow the returns page again. Not great. Also instead of a flat fee for returns, you need to pay for it, and that’s ~$20 for a $49 item for CA to TX. Not the best deal

Reply from Asetek Racing
I recently added the clutch upgrade from La Prima to Invicta. The modular ecosystem of Asetek is amazing. I have upgraded the clutch pedal, throttle pedal, throttle foot rest, the second clutches on the steering wheel, and all three sets of paddles on the La Prima wheel to carbon fiber, and the color knob option. I think I’ll leave the brakes as is. The last upgrade I’ll do I think is the power upgrade, although the power is plenty now, but the added head room may be an advantage.

Reply from Asetek Racing
I bought the La prima wheelbase booster and it really transformed the way the wheelbase feels. I wasn’t expecting a huge transformation, but I am able to catch slides and feel understeer way easier now. Shipping came quickly enough and well packaged with everything I needed. Great upgrade!

Reply from Asetek Racing
I love the products the only thing that I think can be updated at this moment are the table clamp because mine broke on the first week, other than that I love my Forte base and steering wheel!

Reply from Asetek Racing
Great price. Good product! Fast delivery!
I am glad that I swapped to Asetek all the way!

Reply from Asetek Racing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.