ASDA photo Reviews 

Went to asda hollingbury to the photo shop, the lady Sanja was amazing. Extremely helpful and made sure it was perfect for us.

I ordered prints from Asda online.

They fulfilled the order mostly except one of the orders has red streaks in the photo.

Someone manually packed this not caring about the obvious print issue.

No apparent care for customer fulfillment of their purchase.

The photos were sufficiently colourful but I ordered 20 photos (20 sets of 3 x 3s) and only 19 were included, so please refund me the photo you failed to produce, ASDA photo/Max Spielman.

Lee could not have been more helpful today. I am so grateful. Thank you +++

I ordered some 4x4 prints. The print quality was terrible. Also they printed it on 6x4 paper so I had to cut it myself.

Took it back and the lady at ASDA Brighton came up with a story about the fact that I ordered Gloss. I didn’t have the choice to order Matt!!!

So threw it away and ordered from PhotoPrint. Don’t waste your time.

I paid for the express delivery on the 14th got an email from DPD saying there is a delay on the 16th which was the expected delivery date, banner which was for a birthday gathering arrived late afternoon on the 17th, contacted customer service for a shipping fee refund of 7.99 and was told my order wasnt eligible for the express delivery so no refund can be given in this case. I wouldn't have purchased the banner if that had been the case as it was a last minute touch due to it being available for delivery on the 16th at the time of purchase.

Very helpful friendly staff and quick service.

DO NOT USE ASDA PHOTO UNDER ANY CIRCUMSTANCES!!! Only given one star as it won’t let me give any less. Ordered frame with print on the 1st May 2026 for an upcoming funeral. On the 6th May 2026 the frame arrived minus print. I contacted customer services who advised on the 8th May 2026 that the frames and prints are sent separately despite what the receipt and the shipping confirmation says (this should have been made clearer at purchase) and that the print would arrive within a few days and if needed urgently for the funeral to email the sender back directly and it would be looked into. I emailed back but no response to date. Monday 11th May 2026 I emailed customer services AGAIN to advise I still do not have the photo/print and the funeral is this Friday (15th May 2026) if it’s not hear by then I want a refund. I finally get a response on the 15th May 2026 and am told “ I can confirm that your order is being handled by our engraving team, and I am currently waiting for an update from them regarding the print.” which is very odd as I did NOT order any engraving. It’s now Tuesday 19th May 2026 and I still do not have the photo/print nor a response from customer services. I have emailed again this morning to say the funeral has been and gone, they’ve clearly messed up my order and are trying to cover it. I’ve told them I want my money back - but given how terrible the entire service has been I won’t be holding my breath and assume I’ll have a battle on my hands. Avoid! Avoid! Avoid!

Fantastic service with Nora’s help at the Asda Max Spiellman Photo Booth. Gorgeous pics. Thank you Nora!

Ordered personalised keyring after 18.00 and picked up next day before 13.00. Over the moon with pictures and speed. Would definitely recommend 👌

I have to confess I only used Asda Photo ( Max Spielmann ), because of the promo code, buy one, get one half price.

The website is well laid out and easy to navigate although the, make an account, is as much use as a chocolate teapot in the Sahara.

My wife is in the later stages of a horrible disease, vascular dementia, at the young age of just 59, so I decided to give my son and daughter a keepsake of a framed poster of her when she was at her most stunning.

As mentioned, i said the make an account was a waste of time, this proved the case when i tried to log in, even though i had only just oppened the account, i was met with the message, to many log in attempts, locked out of account, try again later, so i could not track my order.

I received an email informing me my order was ready for collection, so off i went in my van. Now i am disabled and the collection point, for me, was too far to walk and carry 2 large items, so i unloaded my scooter and proceeded to the store. The member of staff there was helpful and went to collect my items. She came back with a card tube, i told her, 'That's not mine, i ordered them to be framed. After a call to where ever, i was told, the frames are sent separately, and they frame my items in-store. So i asked, why have i just received a message that my order was ready, wasted fuel, time, energy and struggled with my scooter, for nothing? I knew this was not the fault of the lady in the store, and because she was good at her job, she took my items from the tube to inspect, lucky as one was scratched and needed replacing.

I had to leave the items i went to collect so that they could be framed and made ready for collection, meaning the need for another journey. I was asked to confirm my contact number and told to ignore future emails and only return when she calls me.

Due to the problems encounteted i only rate Asda photo as 3 stars, at a time when everyone except the elite are struggling, waisting fuel is an expensive unnesasery.

Mums annual calendar, nice quality. Good turn around time.

3rd time this has happend now where the order has not arrived and is not showing on the orders section of my online account, despite having the email confirmation. Received and despatch notification & tracking, however when the order arrived the photos off my newborn son were missing. Contacted both customer service and the address provided on the despatch email to query where they had sent the photos of my son to, but still nothing back. Website needs some improvements as orders never show, despite being logged in and checking out on account. Was advised by one of the representatives on a previous query that only open orders show and therefore if it has been despatched then this will not longer show on the account. How stupid, as this completely defeats the object of having an account. I previously resolved this by going into the store nearly two weeks after the order, however due to recent surgery this is not possible.

Also the order that did arrive was not packaged correctly and therefore the large print was bent in half, which is still noticeable even after being placed into a frame.

My experience was amazing. The young man that served me this morning went above and beyond. He really saved my day. Just sorry I did not get his name.

I’ve used Asda photo a number of times - I’ve had them delivered to my address and also done the 1 hour store collection for the machine. Every time, it’s been so straight forward and simple. Great value for money and a fast turnaround

Ease of downloading photos to print and arrival extremely good and quick

Asda team made my T SHIRT, is is wonderful and touched with love, I ordered it for a special occasion and the quality and packaging truly cheered me ! The photo amazing quality ! Definitely recommend!

Brilliant quality. And a good price. Would deffo use again.

Professional , helpful staff at photo section and amazing First Aid Attendant throughout an unfortunate fainting episode.
Thank you😊

It took 2.5 weeks compared to my promised 7 days. My actual negatives are missing and truly terrible developing skills. I can't even go somewhere else and redo it because they never returned my negatives back. This was for a client for their wedding day. What a disappointment. I won't be back.