Ascenti Reviews 

I had 4 appointments with Victor as my GP had said I had carpal tunnel. On my first appointment Victor done a few tests and eased my mind when he informed me it was not carpal tunnel but a tightness in my forearm. He booked me in for 3 appointments and also provided me with home exercises to ease the tightness and pain. On each appointment Victor done a sports message and got me to do some stretches in my forearm to ease the tension. After each appointment the pain had eased and was not as frequent. As of the 2nd appointment I have no suffered with the random pains. I am greatful for the service Victor provided and greatful for him helping ease the pain and providing me with a document of stretches to help my forearm over time. Very happy with the service.

I was refered to Ascenti through work following a back injury. The Stevenage site is clean, well decorated, modern and with great facilities. My physiotherapist was Samuel Niroo who was welcoming, polite, friendly and professional. He explained the process well and the exercises and stretches I was given were suitable to treat my injury. He also made time for deep tissue massage of the affected area on a few occasions which helped greatly. Samuel was very approachable and easy to talk to and made each appointment a pleasure to attend. At the end of my 6 sessions, I felt he had helped me immensely and I will continue with the exercises and stretches he gave me to prevent the injury re-occuring. Thanks Samuel.

With each visit, Divya Gadhiya checked my improvement and then provided massage and exercises that made a noticeable improvement. The exercises she provided for my home sessions also supported my recovery. By the end of the sessions I was almost completely recovered with only a slight tightness leftover from my original injury. I’m very grateful for her knowledge and support during this period.

Francis has been fantastic. I felt like he really understood the problem and has been really supportive in figuring out exercises to help and modifications that suit me. He seems far more knowledgeable than other physios I've been to previously.

I was double charged, and customer service is beyond a joke. This company charged my card twice for payment, but as I'm claiming it back through my health insurance it's not an issue all they need to do is send me the invoices and I will be able to claim the money back, so I emailed and told them they had charged my card twice, but it wasn't an issue as I had two sessions left, so if they could send me those invoices I will claim the money back from my health insurance, well now this is where customer really "shines" they either ignore your emails Masha just sends you the same email asking for the same details every Friday, and yes I send her my details, but no response until Friday when she will send an email asking for the same information again, but still no invoices.
If I knew it was going to be this difficult I'd have waited for an appointment with the NHS. All I want to be able to do is the claim the money back that they charge, but since they have theirs now they don't care.

Waiting on the phone for over an hour no one answered

My dr referred me in December with chronic shoulder pain.
I was eventually called for an assessment April 27th.
Having heard nothing since!!!!!!!!! I have over the past week tried to contact by email or phone call.
Today's 32 minute call ended in me putting the phone down as this is 32 mins besides all the other mins I will never get back
I wonder how many other people give up?
A really bad service

I just would like to say how grateful I am to Sakhee Shah, she is extremely professional and from the beginning she always was patient with me. I fractured my ankle back in March and she has been so efficient with explaining the gradual exercises I need in order to adjust to normal life. I was worried my ankle would never heal but she has not only giving me a step by step each week but also reassured me that in time I would be ok. Thank you for everything you do.

Really smooth experience from registering my injury to being seen. Victor my physio was very knowledgeable, helpful and friendly

Samuel Niroo was very thorough with a first examination to find where then points of pain were in my lower back.
Gentle daily exercise was prescribed first and targeted massage at second & following appointment seamed to improve mobility in a few weeks.

Very happy with results, With full mobility back with only a very minor neggle every now and then which is to be expected.

Overall happy

Samuel Niroo was great. Very supportive and knowledgeable and massively reduced the pain that I have!

Awful experience. From October to May I have been seeing them. Ive been given 6 different physios none of which listened to me.

They have not helped with my pain even at points making it worse. No consistent care.

I can’t recommend Sarfaraz Banatwala in Leamington Spa highly enough. When I first started treatment for my foot and ankle injury, I was struggling with pain and limited flexibility. The physio work made a huge difference, and after several sessions my flexibility is back and my foot has healed really well. The exercises he gave me were simple, effective, and really helped my recovery.

Sarfaraz was always professional, encouraging, and genuinely invested in my recovery throughout the process. I would highly recommend him to anyone needing physiotherapy treatment.

After my experience with this company I would advise everyone to find a new Phisio, my initial appointment was supposed to be an hour I was back out in the car within 30 minutes the second was only 20 mins and just gave basic information, they also charged me for a “missed appointment” £42, I never booked this day as I had other commitments and as I hadn’t heard from them regarding the appointment the next day they said I had missed the day before, I had it down on my phone and they still refused to send me any proof of text messages supposedly reminding me of appointment times, just a really negative experience and one I would advise to avoid

Venkatesan Kannan was my physio therapist and has been really helpful in getting my legs back to normal. After falling on my shin in a holiday, i could not walk for more tha 30 mins without feeling pain and heavy legs. But now fater having done 5 physio sessions with Venkatesan i have significantly improved and went back to normal life with my regular sports life too. Thanks a lot

Great experience from Mayuresh at Wokingham following an ankle sprain whilst running. There were a few simple steps to recovery that included easing pain, increasing mobility and strengthening and I should be back to running again very soon.

I had been struggling with tennis elbow for quite some time, and it was starting to affect both my work and everyday activities. After seeing Francis, I finally felt like I was in the right hands.

From the first appointment, Francis took the time to thoroughly assess my condition and explain exactly what was causing the problem. His knowledge, professionalism, and clear communication immediately put me at ease. He developed a tailored treatment plan and provided exercises that were easy to follow and incredibly effective.

Over the course of my treatment, I noticed a significant reduction in pain and a steady improvement in strength and mobility. What impressed me most was that Francis focused on addressing the root cause rather than just treating the symptoms, helping me build confidence that the issue wouldn’t keep returning.

Thanks to Francis, I’m now back to my normal activities with little to no discomfort. I would highly recommend him to anyone dealing with tennis elbow or any other musculoskeletal issue. A genuinely excellent physiotherapist who clearly cares about getting the best results for his patients.

Justin was a fantastic help, even though I’ve been training for years he was able to tell me what to do to strengthen my problem area (the neck) would highly recommend ascenti! Thanks mate!

My Daughter has just finished a block of Physio with Ioannis. He was so informative through every step and made us feel comfortable. She has recovered very well and feels confident to continue at home.

I was very happy with how Ioannis checked everything and would definitely recommend him.

Was treated by Gauri due to a sudden neck pain. Helped me understand the root cause and gave me relevant exercises with weekly check ins. Problem was resolved and now pain free. She was amazing and would definitely recommend