Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, United Kingdom
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb business that I have worked with for many years now. All team members have looked after my interests very well, and in recent years Lora Barker has been superb in all aspects.

Reply from Ascend Properties
Ascend manage the rentals for three of my properties and always provide a fantastic service which enables me to remain hands off. Whenever I do have any queries they are always responded to immediately, which is unfortunately becoming a rarer experience these days. I can highly recommend Ascend to anyone in the rental market looking for a reliable agent

Reply from Ascend Properties
Rebecca made it incredibly easy and enjoyable to find and secure my apartment in Manchester, I strongly urge anyone looking to rent to use Rebecca and Ascend.

Reply from Ascend Properties
Mark is always very accessible and prompt when working with him

Reply from Ascend Properties
My housing agent Rebecca was fantastic in helping me get a house. Fast replies and thorough details made the process very smooth

Reply from Ascend Properties
Quick replies, politely communication, provide useful advice and helpful information

Reply from Ascend Properties
Mark Lewin is fantastic! He looked after the management incredibly well and we would highly recommend this firm. Thank you Mark!

Reply from Ascend Properties
Mark Lewin has managed my property for over four years. From the outset, the service received from him and his team has always been excellent. As I am based away from the UK, it gives me great assurance that my property is well looked after and that if any issues come up are dealt with efficiently and promptly. I thoroughly recommend the services of Ascend. Thank you.

Reply from Ascend Properties
My company has worked with Mark from Ascend for several years now and we've always been happy with the level of service, quick response time and proactive ways of working that Ascend offer.

Reply from Ascend Properties
I wanted to express my gratitude to our housing agent. Rebecca has been amazing at communicating with us and providing information. We are still waiting to get approval from the reference team but so far everything has been great. Hopefully, everything goes smoothly and we will get the house😁. Rebecca made us feel really comfortable throughout the journey.

Reply from Ascend Properties
Our building manager Aleaya is very responsive and will endeavour to ensure any problems are resolved as soon as possible.

Reply from Ascend Properties
After having a rocky start with Ascend my experience has been greatly improved due to property manager Aleaya Afzaal who has been organised and understanding, she has been particularly helpful and has made me trust Ascend much more.

Reply from Ascend Properties
Mr Lewin always responds quickly to any requests or concerns I raise as a landlord. In this particular he reminded me the ECP was about to expire and did I want to get someone myself to do the check or use an Ascend approved provider. Recently as well he was able to provide up to date information on average rents for similar properties to mine in the area. He is always polite and represents Ascend well.

Reply from Ascend Properties
Rebecca was extremely helpful in helping me secure a flat. Great communication throughout, would highly recommend if you are looking for a rental home

Reply from Ascend Properties
The house has remained cold since we moved in as the back door to the garden and the front door to the house hasn't been fixed as we have a child with a heart condition we end up taking him to the hospital regularly during winter because of sickness an ill health due to not being warm from cold to a cold home .
We have rising damp in the living room and kitchen which had not been properly looked at .i have
Filled in some gaps with foam but as I'm not a builder I do not know what I'm doing as there's alot more to secure the house.
We however have been helped with some repairs but as above the main repairs either get ignored or need reporting over and over again and still four yrs here nothing has been done .
However Liam Eadsforth an team have been very helpful passing on fixflo and trying to get help.

Reply from Ascend Properties
Ascend are always great to deal with and Mark Lewin in property management is particularly great. Quick to reply and always resolves any issue quickly and efficiently. Thanks Mark!

Reply from Ascend Properties
Ascend have looked after my rental property for several years and I rate them very highly. In particular Mark Lewin who is always on hand, answers emails promptly and has recently gone above and beyond when I needed his help. Even though I only have the one property and my account is probably just a drop in the ocean compared to others, he is always helpful, friendly and courteous.

Reply from Ascend Properties
Always prompt and responsive and efficient. Can't ask for anything more from a property manager.

Reply from Ascend Properties
Aleaya Afzaal is wonderful and efficient. I had been chasing money I was owed and it caused stress to me. Aleaya seems to be a new member of staff because I had not had dealings with her before. Aleaya is fantastic and so helpful. She sorted my refund right out and I am very grateful to her. Aleaya is an asset to Ascend. Thank you!
Additionally, I have very fond memories of my cute little flat I had with Ascend and I’ll forever remember it. Thank you Ascend.

Reply from Ascend Properties
I have been dealing with Ascend Properties for about 2 months, and could not ask for a better experience! Specifically, my Property Manager, Aleaya Afzaal, is very friendly and responds to my requests quite promptly and with genuine care.

Reply from Ascend Properties
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.