Good morning, Ms Karen was very polite. I really appreciate the happiness In her voice for what she does. This type of customer service means the world to us callers when we’re calling a company and h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had the pleasure of speaking with Martha as my ARW rep today. She is amazing! I was very confused regarding charges ARW had charged me and Martha clarified everything with patience and understandi... See more
Company replied
Garett Davis did an excellent job in handling my complaint. I was calling to cancel but he looked at how long I have been with ARW and convinced me to continue service.
Company replied
Jabriah was very kind & knowledgeable. She took her time and answered all my questions with patience. She also took care of my situation with outside sewage coverage as I thought was done last year.... See more
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Company details
Written by the company
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Contact info
901 Yamato Road, 33431, Boca Raton, United States
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
3.6
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Will was very professional
Will was very professional, helpful, and asked questions pertinent to my home safety needs. He was polite and personable, with suggestions regarding my individual plan. I'm grateful for the ARW safety net! 👍👍
6 December 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful 5-star review! We’re thrilled to hear that Will provided professional, helpful service and took the time to understand your home safety needs. We take pride in offering personalized support, and it’s great to know his guidance made a positive impact.
We truly appreciate your trust in ARW and are grateful to be your home protection safety net! If you ever need anything, we’re always here to help.
Well I got an repair for my home on…
Well I got an repair for my home on 2140 eastburn avenue I got the chances to hear my company mostly people I do not put much of mines up with hope they give sometimes many the best of I did not notice an president of the united State could be seeking services to get with players on the football team of eagles it is against the law to let strangers out into our community but he also said the vice president is his way of putting work on well once I did notice many people whom start this is able to let go but after training an Plus instructions on the house many look like they train to really protect they house an mortgage I was saying I'm hoping. Not apart of that you notice when one can forge an information an anyone could jump onto the next ideal let it be alone we do see how it done but certain none has the same ideal jumps right off the think an they just take tell an make how it steal all but once I do inform many veterans the care an yes some are not veteran an yes some has an bigger cloths department name dress code what it look like we all have administration an nobody can tell the difference from commonder an chief of founding head of defense like to let it alone behind it all I think the president jd Vance of getting the chance to let me see it all
26 November 2024
Unprompted review
Reply from ARW Home
Thank you for the 5-star rating — we truly appreciate it. If you ever need assistance or have questions about your service experience, our team is here to help. Please feel free to contact us anytime.
— Escalations Department
Horrible Company
Please don't use this company. I put in for a leak. They sent out a handyman not a plumber. The handyman didn't have a clue what to look for. Didn't turn on any water to verify my leak. He stated it could be from the roof. That when the red flags was raised because we had no rain in the last ten days. The handyman sent in the report that it could be from the roof. I myself found the leak and reported it to ARW. They told me to get a plumber at my own expense to verify and prove where the leak is coming from. I spent $600 dollars to have a plumber come out. He verified the leak and took pictures. Now I have a hole in my wall where the plumber had to cut to find the leak. I sent in all the information like ARW told me to do. I been waiting over an week with excuses. Ask to speak to a supervisor and they said the supervisor was busy. Pay for a warranty every month and they make excuses on not honoring my warranty. I seen where several other customers had the same complaints. This company shouldn't be in business. This company is a complete rip off.
21 November 2025
Unprompted review
Reply from ARW Home
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you encountered during this process. We also want to thank you for speaking with us today. We’re glad we were able to review your case directly and resolve your claim to your satisfaction.
At ARW Home, we always strive to ensure a positive outcome for our customers, and we understand how stressful and inconvenient leak issues can be. We appreciate your patience while we worked through the details, and we’re happy we could reach a solution that addressed your concerns.
If you ever need further assistance, our team is here to help.
— ARW Home
They will make excuses to deny your coverage
I recently had a very disappointing experience with ARW and the service provider they assigned to repair my heating unit. The technician from Broomfield HVAC ordered an incorrect circuit board and failed to verify that the unit was not delivering the proper voltage to the pressure pump. When questioned, he attributed the issue to the thermostat, claiming it was different from his initial visit—even though the change was only a cover and the thermostat was fully compatible.
Following this, ARW denied coverage for any damage to my HVAC unit based on the technician’s report. As a result, I chose to cancel my policy and transition to another company that I hope will demonstrate greater professionalism and integrity.
18 November 2025
Unprompted review
Reply from ARW Home
Olga, we reviewed your claim along with the technician’s documented findings. During the initial visit, the unit was repaired and was functioning properly. When the technician returned, the original thermostat had been replaced by someone with a smart thermostat. Even if described as a simple “digital cover,” thermostat units often contain critical sensors and electronic components, and replacing them is considered an after-the-fact modification.
Because the system was altered after the original repair, any number of issues could have caused the new malfunction. The technician could not take responsibility for problems resulting from an unauthorized change, which is standard across warranty agreements. As a result, the claim was no longer eligible for coverage.
— Escalations Department, ARW Home
Actually we have had this insurance for…
Actually we have had this insurance for about 8 years we made our very first claim two weeks ago on the water heater they refused to cover it and only offered us 300 and some odd dollars and told us it would cost over $1,000 to get it fixed so we got it fixed ourselves for $550 I am still waiting for the $300 check that they promised us my review to them is they worth anything they don't keep to their word at all Terry Pratt
3 November 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback, Terry. We attempted to locate an account under the name and information provided in this review; however, we were unable to confirm you as a current or past ARW Home customer. Because of this, we cannot verify the claim details or payout you referenced.
If this review was intended for our company, we would be glad to look into the matter further. Please contact our Customer Service team with your account information so we can assist you directly and provide an accurate update.
Talking with Karen as pleasant as she…
Talking with Karen as pleasant as she is was a wonderful experience I've ever had with customers service. My I would not mind have her being a bundle of joy to talk with anytime for a customer service representative
12 November 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words! We’re thrilled to hear that Karen made your experience such a positive one. Providing friendly and professional service is what we strive for every day, and we’ll be sure to share your feedback with her and the team. We truly appreciate you taking the time to share your experience with ARW Home!
— The ARW Home Team
Morta was excellent.
22 October 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words!
We’re thrilled to hear that Marta provided excellent service. We’ll be sure to pass along your feedback—it means a lot to us and to Marta! If there’s anything else we can assist you with, please don’t hesitate to reach out.
Reply from ARW Home
Thank you so much for the great review! We're thrilled to hear we were able to take care of your needs right away. Your satisfaction is our top priority, and it's always rewarding to know we delivered a smooth and efficient experience. If there's anything else we can help with, we're just a message away!
Really great service and better customer service
Great service and better customer service. A happy with the Services provided.
16 October 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with both the service and the customer care you received. Providing dependable coverage and a great customer experience is always our top priority.
We appreciate you taking the time to share your experience and for being part of the ARW family.
Great customer service!!
3 October 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional support is something we take pride in, and it's wonderful to know it made a difference for you.
My bill seems to come right before my…
My bill seems to come right before my pay check hits the bank, ARW understands and Ms Karen assisted me yesterday with handling that, I really appreciate the service and support
29 September 2025
Unprompted review
Reply from ARW Home
Thank you so much for your 5-star review! We're glad to hear that Ms. Karen was able to assist you with understanding and care—it's exactly the kind of support we strive to provide. We know timing matters, and we're happy we could work with you to make things easier.
Your appreciation means a lot to us!
Warm regards, Customer Service Team ARW Home
I spoke with Martha
I spoke with Martha. She is such a lovely person. It was such a pleasure speaking with Martha. She answered all my questions put my mind at ease and was such a pleasure to speak with. I believe that Martha is an asset to the ARW family thank you so much Patricia Puckett
25 September 2025
Unprompted review
Reply from ARW Home
Patricia, thank you so much for your kind words and 5-star review! We’re delighted to hear that Martha provided you with such a positive experience. She truly is a valued member of the ARW family, and we’re glad she was able to answer your questions and put your mind at ease. We’ll be sure to share your feedback with her and the team.
We appreciate you being part of the ARW family and look forward to continuing to serve you!
— ARW Home
This is the worst warranty company out…
This is the worst warranty company out there. Submitted a claim for how water heater roughly 3 weeks ago, and after calling every other day to find the status, they denied our claim for some bogus reason. Cannot stress how bad this company is and would not recommend to anyone
5 September 2025
Unprompted review
Reply from ARW Home
Steve, we understand this was not the outcome you were hoping for. After review, your claim was denied in full accordance with the Terms & Conditions of your agreement. You have access to these terms, and we encourage you to review them at any time for clarity on why this outcome is fully supported.
Unresponsive, unreliable, and unacceptable.
I would give ARW 0 stars if it were an option. I submitted an emergency claim, and after 30 days it was still unresolved. Despite repeatedly telling ARW this was an urgent situation, they were unable to send a technician or provide any real help. In the end, I had to hire someone on my own to fix the issue, out of pocket, while my emergency dragged on without resolution. Completely unacceptable service — do not waste your money with this company.
9 August 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your experience. We were unable to locate an account under the name provided. To assist you further and review your concerns, please contact our Customer Service team at (888) 508-8886. We're here to help and want to ensure your concerns are properly addressed.
Buyer beware
Subject: Urgent Complaint Regarding Warranty Claim Experience with American Residential Warranty
I am writing to express my profound dissatisfaction with the handling of our recent warranty claim with American Residential Warranty. What began as a simple plumbing leak has turned into a frustrating and exhausting ordeal.
Initially, your company was unable to find a contractor to address our issue, which appears to be a common challenge for your organization. Consequently, we were advised to locate our own contractor, which we did. Throughout this process, we kept your team informed about the estimates for the repairs as well as the final costs.
Despite our diligent efforts over the past few weeks to provide all necessary information and documentation, we have encountered significant resistance when it comes to receiving the payout we are owed under our contract. Instead of honoring our agreement, it seems American Residential Warranty company has focused on finding reasons to deny our claim.
We have an addendum in our contract that clearly covers septic tanks and plumbing, with a maximum reimbursement of $2,500. Once again, our claim has been denied.
Currently, we are paying $2,400 annually for the warranty on Just One home, and I have been with your company since 2017, maintaining coverage on this properties.
BUT WAIT :-we have two homes with your Company!
And Over the years, we have invested a significant amount of money into this warranties, and yet, when we recently required assistance, we were met with a swift denial of our claim.
As a loyal customers for the past eight years, this treatment is not only disappointing but also unacceptable. Given the substantial amount we have spent on repairs and premiums, we now feel that we would have been better off being self-insured.
I hope this complaint will be taken seriously and alert other customer about their action delayed denial customer please be aware of this company
This company has been unmasked and Now We know the truth."
Sincerely, was a Loyal Iong term Customer. NOT ANYMORE!
9 June 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your concerns. At this time, we are not able to confirm the validity of this complaint, as we do not have a way to verify the details provided or confirm whether an account exists or existed under this information.
We take all feedback seriously, and if you are an ARW customer, we encourage you to contact our Customer Service team directly at (888) 508-8886 so we can review your account, verify your coverage, and provide assistance.
I am a real estate agent in Colorado…
I am a real estate agent in Colorado and bought this home warranty for clients. When their hot water heater went out they called ARW and were told that there would only be $300 paid towards a new one. This wasn't what I was told they would get. When I called the company, they verified that my clients had a consumer warranty instead of what I was led to believe I purchased for them. Apparently, I called their consumer line by accident. What is upsetting is that the agent on the phone KNEW that I was a real estate agent but still took my money for this policy ($850!) when she should have transferred me to their professional team. I ended up having to buy a home warranty from American Home Warranty, which is far superior and has much better coverage and customer service! I will never use this company again and want to warn others of their unprofessional practices. I asked for a refund or at least a partial refund but they refused to even call me back. This is a shoddy company and I will at least make sure that every real estate agent I know, doesn't use them. Just read the reviews for yourself. This company is a scam.
8 August 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation may have felt.
After reviewing the details provided, we want to clarify that we have no way to verify the validity of this review or confirm the specifics of the transaction described. While we take all feedback seriously, without confirmed account or claim details, we cannot investigate further or provide an accurate response.
If you would like to provide additional information so we can properly review the matter, please contact us directly at (888) 508-8886. We remain committed to clear communication, professional service, and addressing concerns in a fair and transparent manner.
This company is a complete scam
This company is a complete scam. They will do anything not to pay for your appliances. We had a dryer go out and after a month in a half they offered a very low amount stating that there were tech fees involved that reduced the amount we were to receive. The problem, they never sent a tech out but they said that they have a third party do an over the phone diagnostic that comes out of what you would receive. I went to cancel my monthly contract and they charged me for another month and a $272 cancelation fee. Their customer service and managers know that there is nothing you can do about it so they will make sure that you always pay in and they never pay out. This company is not insurance for anyone. They are scammers.
27 August 2025
Unprompted review
Reply from ARW Home
We’re sorry to hear about your dissatisfaction and appreciate the opportunity to provide clarification.
Your cancellation request was submitted several days after your monthly payment had already been processed. As outlined in your agreement, once a payment is received, it is non-refundable. However, at your request, we canceled the Buyout option to help you avoid the Early Termination Fee, in accordance with the terms of your plan. The account has now been canceled per your request, and no further payments will be withdrawn.
Regarding your claim, ARW works with licensed professionals for all diagnostics. In some cases, due to their expertise, a technician may complete a diagnosis over the phone. This process allows findings to be submitted directly to ARW, helping expedite repairs, part orders, or even buyout approvals. It’s also common for additional failures to be identified during a repair, which may impact the claim’s Limit of Liability.
During your two months with ARW, the total amount paid out for your repair exceeded the premiums you paid. While we understand this may not have been the outcome you expected, ARW has acted in full accordance with the Terms and Conditions of your agreement.
We value your feedback and remain committed to providing transparent service and ensuring that all claims are processed consistently and fairly.
DO NOT Purchase ARW
We paid $125 for plumber and $125 for Electrician and they never sent anyone out. They told us to find our own and that the items were covered. We did. Over $2,000 in claims and they denied both. What's the point of having the insurance if they lie and don't cover anything. If anyone wants to join and do a class action lawsuit. Respond.
22 July 2025
Unprompted review
Reply from ARW Home
Dear Mrs. Connors,
Thank you for sharing your experience.
As discussed during our recent phone conversation, we will be reimbursing the trade service fee for the electrical claim. After reviewing the call recordings, we found that the issue reported was not a covered failure, this was unfortunately missed by our agents, and we’re correcting that oversight.
Regarding the plumbing claim, while the denial is supported by the terms of your agreement, we recognize the overall experience did not meet expectations. As a courtesy, we will also reimburse the trade service fee for that claim.
It’s important to clarify that our call recordings do not support the statements that these issues would be covered or reimbursed. Our agents did explain that all claims must go through a review process to determine coverage. As a home warranty company, we are not service providers and cannot guarantee coverage before a claim is properly assessed.
We understand this is not the outcome you hoped for, and we truly regret any confusion or disappointment. We remain committed to resolving this matter and are happy to discuss it further if needed.
Sincerely,
ARW Home Escalations Team
I called to cancel my service and…
I called to cancel my service and Tiffany was rude. I asked if I had a problem going forward, if I should call the number I had called previously to discuss it and she said "I don't know why you would do that but if you don't trust me you can, have a nice day" and hung up on me. WOW. I was asking for clarification and will now be cancelling all of my services with ARW.
23 July 2025
Unprompted review
Reply from ARW Home
Thank you for taking the time to share your experience. I would also like to personally thank you for taking my call and allowing me the opportunity to apologize directly for the behavior you experienced. We take this type of feedback very seriously, and the matter has been addressed internally.
Your refund is currently being processed, and your account has been canceled. No further payments will be withdrawn.
We appreciate your time and the opportunity to address your concerns directly.
Sincerely,
ARW Home Compliance Team
Absolute nightmare experience with this…
Absolute nightmare experience with this company. Never again!!!
Bye!
15 June 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback. We’re sorry to hear about your experience, though we were unable to locate any account or service history that matches your information. It’s possible this review may have been intended for a different company.
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