ARW Home Reviews 1,138

DO NOT GO WITH THIS COMPANY ARW IS A SCAM, No service HELP for 2 weeks for a power switch on a HAVAC system but just a run the around NO manager to speak with,I Never hired a company to where you as a customer to have to contact contractors that they hired in order to resolve the problem inwhich was not resolved they keep your $125.00 deductible and continue to give you the run around.Do NOT TRUST THIS COMPANY NO MATTER WHAT THEY SAY. PLEASE PEOPLE THEY ARE A SCAM,and to give you time line March 25,2026 to April 11,2026 for a switch to be replaced no contact to you through email,text,phone call nothing even when you have a mother recovering from a stroke also having an infant and 3 to 5 child in the home in which has gotten sick and still to no remorse nothing was done such a sad company they shouldn't exists to scam good people of of there hard working money.

I Really don't have much to say. The bill is due, I pay the bill,. I think this is automated but I still make the phone call to make the payment people are pleasant.

The woman who helped me was exceptional, an absolute pleasure and so helpful!

Spoke with Karen she was very knowledgeable and pleasant to work with.

I have read your response. The issue is that your determination on how you make up your decision was never discuss during my conversation with your customer service representative. Never explained that you have to pay up front for the claim to be processed then you make the determination to give a buy out versus replacing the unit. I understand that you have an agreement with GE to discount items so my belief is that you want your customers to take advantage of your partnership with GE, but you have to admit 300.00 as a buyout is a joke for compensation for a refrigerator. Replacing the refrigerator would have been the right thing to do. It took 3 weeks to receive the buyout payment, did you expect someone to wait 3 weeks without having a refrigerator. I look at it as I only received 175.00 since I paid 125.00 for nothing. I have already spoke to someone that gave me the same response as the response given in my initial review. Stay away from this company. I gave a 1 because there call center answers in a timely manner.

Jabriah was very kind & knowledgeable. She took her time and answered all my questions with patience. She also took care of my situation with outside sewage coverage as I thought was done last year. I’m thankful I spoke with her and she completed everything I needed covering.

Got help this morning from customer service rep named Will to renew my annual coverage. Very nice guy and extremely helpful.

They worst consumer service ever
Been waiting 3 weeks to get a Plumming issue fixed with my shower and drain. Called multiple times per week waiting for approval, contractor took over a week to even come to my home than 2 weeks for someone to even show up to do work waiting for so called approval from ARE . Very Unorganized still have missing work that both of the contractors telling me they have no records of. Why ARW MADE ME PAY FOR two SERVICE CALLS NOW they ALL CONFUSED WHO SUPPOSED TO DO WHAT. ALSO very expensive co payments on top of your monthly payments. Every service call is 125 dollars. After this is over I will be canceling them post haste!!!

I appreciate the associate knowledge and expertise of the company's history as she explained my coverage and reasons why I should stay with ARW..

They work with you Martha was awesome very helpful 👏

My experience with ARW Home has been extremely disappointing and frustrating. Their claims process is unnecessarily slow and highly inefficient. My claim took nearly two months to process, and that too only after repeated follow-ups from my side. There is clearly a lack of urgency, accountability, and ownership when it comes to handling customer issues. Customer service is very poor, and it often feels like no one is truly concerned about resolving problems in a timely manner.
Even after the claim was finally approved, the payout process was equally frustrating. The insurance payout via check takes an additional 15–20 working days, which is excessive and not clearly documented upfront. This lack of transparency around timelines only adds to customer frustration.Getting updates requires constant chasing, and communication is inconsistent and unhelpful.

To make matters worse, when I decided to cancel my coverage due to this poor experience, I was charged a cancellation fee that was never clearly disclosed as part of the initial agreement or coverage terms. This felt unfair and misleading.

Overall, based on my experience, ARW Home falls short on transparency, responsiveness, and customer care. I would strongly advise potential customers to carefully review the fine print and be prepared for delays if they ever need to file a claim.

Earlier today I had called and spoke to a Emon, she was very dismissive and flippant about a payment that I never knew was on auto pay . I was about to cancel my policy due to an issue with my washer and I was told it was not covered, Emon told me I had to pay a 209 prorated fee to cancel my contract and a service fee of $50 so I was angry. My contract renewed on March 11. This was around 11:16 a. I just called and spoke with Jabria who listened to my concerns and added the washer and dryer to my policy . Jabria saved the day because I was going to cancel.

I was very disappointed. I was told I had to pay a fee before my claim could be processed and that it had to be a credit card or bank card. I no longer have credit cards. I am between checks; my next check is a week away. I have paid ARW faithfully for years. My home/car/life insurance company does not charge a fee before they process a claim. This is ridiculous. I explained that my heat had quit working and the temperature was going back down in the 20’s and 30’s for the next week. If I called another company to look at it and determine the problem, ARW WOULD NOT accept my claim. They even called Again to ask for their $125 in order to take the claim and refer it to a heating company. I will Not forget this. They could have easily added this to my next payment or split it into two payments. Obviously, money is their only concern, not their customers. I am 72 years old and living on retirement.

I purchased this program a year ago with no claims. My furnace had been determined it needed to be replaced. They were cracks in it. The diagnosis was very clear. I purchased my program over the phone and was told clearly what was covered replacement if it can’t be repaired. Parts are not available. The company made me wait. Five days to approve. Sending me back-and-forth between the service people and them I was told by the service company that all information was sent which it was including the service company boss called Arw three times in one day to get this Urgent have an 86 year-old ill person living here. Was told they will give me $600 and deducted an extra $125 technician fee and another fee which made no sense. I already paid the $125 for them to come out. I am contacting the consumer protection agency and my state insurance company to investigate why I am only getting $400 to replace my furnace. They have not been honest with me however, their customer support was very friendly and made me feel that they had a good honest company.

I'm not sure this is a legit company. If it is, it is by far 1 of the worst experiences I've ever encountered. I placed a call for a claim for plumming in my entire bathroom and kitchen. A plummer was sent out to do an estimate on a Friday. I had to call this (whatever) it is Bogus company the following week. They had no completed estimate, provided no communication, no compensation and just left me hanging. The hoops and hurdles you have to go through just to get anything done is exhausting. I never did get my plumming repaired in my kitchen or my bathroom. I had to hire a plummer on my own and pay outta pocket so that I could have a functional kitchen and bathroom. By the way the plummer did an excellent job. PLEASE PLEASE SAVE YOURSELF THE HEADACH and save your money. This is NOT a reputable Home Warranty company. I'm so sorry they got 1 dime of my money...I paid monthly, paid a $125.00 service fee for the plummer to come and got...NOTHING!!!! After 10 days, I couldn't even get an estimate or a follow up call. There should be a law against this!!

I was charged the $125 service fee. The contractor they recommended could not come so I got permission to use someone in my area. I submitted all the necessary paper work for reimbursement and was denied. I asked for my $125 to be refunded and was denied that as well.
How can you keep a service fee that was not used by you. I would like my money back please.

Bad service the guy even came out he came in got all information supposed to come let me whats going on he pulled off.i had to call him . So the had to send in see what they could do took about 3 days then i called. I was suppose have top plan that would take care this hot water tank they tell me two hundred dollars is a buy out. Never heard of such a thing. I pay every month plus 125 when they come and this is what you get. I will soon cancell unbelievable.

Please do not waste your time, money, or energy on this company.

My experience with ARW has been incredibly frustrating from start to finish. If you use your own technician, they will not reimburse the full amount. If you wait for their technicians, they schedule repair appointments with no consent and little to no notice — resulting in missed appointments and more inconvenience.

Six different technicians came out to fix my ice maker. SIX. The unit was replaced twice, along with the control panel. After months of wasted time and energy, the actual issue was finally identified and resolved by the manufacturer (GE) in a single visit.

To make matters worse, one of ARW’s technicians filed a false report claiming that I yelled at them — which is completely untrue. As a result, I was told I would need to find my own technicians moving forward.

When I attempted to cancel my policy, I was told I couldn’t because the claim was still open. My only options were to continue paying or pay an early termination fee. After explaining the situation to my bank, they issued a stop payment. Suddenly, after months of unanswered calls, ARW became very responsive — repeatedly contacting me to collect payment.

When my bank denied the payments, ARW even changed the payment amount in an attempt to push through a lesser charge. My banker was shocked by the tactics.

I am extremely disappointed in how this situation was handled. Save yourself the frustration and look elsewhere.