Thank you, Blossom, for your help in locating my package. You gave me peace of mind. The tracking system for a shipped package from artverastudio.com seems somewhat vague at times. An exact locat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your team is great to work with! Customer Service is beyond 5 stars!!!!! When I hadn't received my Guardian Angel plaque shipment you always responded promptly with the shipping status. When it did... See more
Company replied
I placed an order which was delivered to the wrong address and was irrecoverable to me. I proceeded to e-mail customer service and came into contact with your representative, Sunny. She was so very ki... See more
Company replied
My order was taking too long to arrive. After so long to come I contacted support area about how long I was waiting and that when tracking package, it seemed to be stuck in Buffalo and Lockport, New... See more
Company replied
3.2
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Do not purchase from this company
Do not purchase from this company. The products shown on their website are not the products you receive. Website shows nice quality items and what you get are cheap and not as described. Even though site shows company is in the United States, products are shipped from China and in this case took from 4/27 to 6/9 to reach me. Unacceptable quality and unacceptable delivery times. Working on trying to return.
9 June 2026
Unprompted review
Reply from Artverastudio
Dear Unhappy purchaser
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The product took an extremely long time…
The product took an extremely long time to arrive
I ordered sea glass angels with beads. They did t look at all like the pictures they had online.
I also ordered a sea glass turtle…received a plastic piece. Their descriptions all said…sea glass.
They did offer me. 25% refund on my purchase.
Unfortunately, these items really aren’t gift worthy.
9 June 2026
Unprompted review
Reply from Artverastudio
Dear Diane Rohloff
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
They were very responsive and handled…
They were very responsive and handled my request quickly, I am very impressed and they will be my “go to” for home decor items.
8 June 2026
Unprompted review
Reply from Artverastudio
Dear Jeannie Coupe
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Thank you for keeping me updated.and…
Thank you for keeping me updated.and for the discount. Orders seem to take a long time for delivery. Product is cute, but really small.
1 June 2026
Unprompted review
Reply from Artverastudio
Dear Barbara Dorwart Lehman
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Helping me
My items got lost in transit and they took care of it right away.
8 June 2026
Unprompted review
Reply from Artverastudio
Dear Nana
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Customer service experience
Somewhere down the line my package got lost. Customer service arranged to send me another 1 as I really wanted my order. Thank you, Brenda Moody
9 June 2026
Unprompted review
Reply from Artverastudio
Dear Brenda Moody
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Misleading information
On March 16, 2026 I ordered two Easter “baskets” and they were not received until June and they were not baskets that I was able to fill, but rather, small Easter “eggs” One egg had the name of my grandson and his initial as advertised and the other egg for my other grandson, had the name in the front and his initial in the back. I was horrified when I got the items because they were not “baskets”as advertised, they were merely small, small eggs. I had numerous conversations with Jamie at the company who assured me that the Easter “baskets”were en route, but at no time did she indicate that they were not “baskets” but rather small, small Easter “eggs”Needless to say, I ended up making my own baskets. I was told the reason it took so long was because the “baskets” were coming from China, at no time was I told they were not “baskets” as I referred to them frequently as such, but “eggs”Talk about false advertisement, and even the pictures that they use to advertise are nice size baskets that could be filled with Easter candy and toys. After a month of requesting a refund, I finally did get it. NEVER AGAIN WILL I DEAL WITH THIS COMPANY NOR DO I RECOMMEND THIS COMPANY TO ANYONE.
30 April 2026
Unprompted review
Reply from Artverastudio
Dear Nancy
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Funny metal sign
I ordered a metal sign, and it came in excellent condition. It took a while to get here, but it is all good.
8 June 2026
Unprompted review
Reply from Artverastudio
Dear Robin R Morgan
We understand the importance of packaging to ensuring product safety, and therefore adhere to stringent packaging standards to ensure your products arrive intact during shipping.
Your satisfaction is the best reward for our dedicated service.
📦 We will continue to uphold high packaging standards to provide you and all our customers with a safe and secure shopping experience.
Thank you again for your support and wish you a happy life!
Best regards
Olivia
My order it's been more than a month…
My order it's been more than a month and still waiting
8 May 2026
Unprompted review
Reply from Artverastudio
Dear Luz Aponte
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
What was offered as a sea glass…
What was offered as a sea glass treasure, was actually a cardboard picture of sea glass! What a joke!
8 June 2026
Unprompted review
Reply from Artverastudio
Dear Valerie Lynn Hamill
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Outstanding customer service thank you
Outstanding customer service thank you
Sunny for fast response.
Thank you
Bob
5 June 2026
Unprompted review
Reply from Artverastudio
Dear Robert Brown
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Vera gave us a lesson in ceramics and…
Vera gave us a lesson in ceramics and shared her studio, expertise and passion for working with clay. It was so much fun and I love what we made. I hope she will offer more lessons. I would love to learn more!
5 June 2026
Unprompted review
Iris you rock 👍
I was sad when my order was not here when I needed it, and there was some difficulty with the delivery. That being said, I sent you a text and Iris responded right away (I was actually pleasantly surprised).I’ve never had that happen before with any other companies I’ve ordered from. I haven’t order anything with you before and really appreciated how quickly my concern was handled.
Again thank you Iris for your quick response with my question.
3 June 2026
Unprompted review
Reply from Artverastudio
Dear Rhonda Weaver
Thank you very much for your high regard for Iris and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Iris, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Your staff
The staff was very pleasant and very helpful. Took longer to get my merchandise but it arrived in good shape. Thank you
4 June 2026
Unprompted review
Reply from Artverastudio
Dear Sandy Singleton
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent Customer Service Jaime from
Jaime from Customer Service. Gave me excellent customer service! Fast response, clear communication, and helpful alternatives were provided to address my concerns. The entire experience was smooth and professional. Highly recommended!
5 June 2026
Unprompted review
Reply from Artverastudio
Dear RO
Thank you very much for your high regard for Jaime and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jaime, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
gave prompt service and I am 100%…
Mia gave prompt service and I am 100% satisfied..
4 June 2026
Unprompted review
Reply from Artverastudio
Dear Amy Gardner
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Displeased with I received
Displeased with I received. It was not what the advertisement stated. A refund is fine, but still displeased with product.
1 June 2026
Unprompted review
Reply from Artverastudio
Dear Judy
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I have been waiting over one month for…
I have been waiting over one month for three identical items. It comes from China but supposedly is in the US now. Customer service does email back to me, but gives no indication when my order may be delivered. Will not ever order from here again! I can get items from Temu in 10 days or less. Why does this company take so long?
4 June 2026
Unprompted review
Reply from Artverastudio
Dear Michelle
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Review revision
I wasn’t really happy with purchase but did receive a 50% refund after my review and have to say that the company did respond to my emails and offered the refund. They were sorry I wasn’t pleased and tried to remedy.
29 May 2026
Unprompted review
Reply from Artverastudio
Dear Shelley
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Thank you for your reply quickly and…
Thank you for your reply quickly and replacing the broken horse .
3 June 2026
Unprompted review
Reply from Artverastudio
Dear Lucy Moreno
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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