Artsy MatsReviews 

44
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Lovely quality product, beautiful "artsy" design, nice soft texture. The texture is important because, though it is theoretically a doormat, in fact we are using it as a base to stand our dog's food b... See more

Rated 2 out of 5 stars

We bought a Marble Stone Bath Mat which we thought would be more water absorbent than a bath mat and easy to clean. Whilst it does absorb water well, it is almost impossible to clean. So after constan... See more

Company replied

Rated 5 out of 5 stars

Wow i love my mat! It looks great and is more hygienic than soggy bath mats, easy to clean and genuinely works! I worried that it may wobble, or break or slide around but it doesnt at all. I emailed t... See more

Company replied

Rated 5 out of 5 stars

Contacted Artsy before ordering and the lovely customer services person answered my questions quickly and fully. The bath mat arrived on time and my Dad loves it! Looks pretty, works well and has repl... See more

Company details

  1. Home Goods Store
  2. Rug Store

Written by the company

Founded in 2016, Artsy Mats has been the go-to destination for stylish and functional doormats and bath mats. We began our journey with a passion for creating high-quality coir doormats that not only welcome guests with warmth and charm but also withstand the test of time. Based in the heart of Lancashire, we take pride in our local roots while embracing a global vision. Over the years, our product range has expanded significantly to meet the diverse needs of our customers. In addition to our signature coir doormats, we now offer an extensive selection of bath mats, outdoor mats, and vinyl mats. Every Artsy Mats product is designed with meticulous attention to detail, combining aesthetics with durability to enhance any space. Do you remember seeing the viral doormat design ‘Come In If You Have Prosecco’? That was an original Artsy Mats design!


Contact info

4.0

Great

TrustScore 4 out of 5

44 reviews

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No recent history of asking for reviews

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4.0

All reviews

(44)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not washable at all

We bought a Marble Stone Bath Mat which we thought would be more water absorbent than a bath mat and easy to clean. Whilst it does absorb water well, it is almost impossible to clean. So after constant accumulating of dirt and stains, we finally gave up and threw it away

18 May 2025
Unprompted review
Artsy Mats logo

Reply from Artsy Mats

Hi,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience with the Marble Stone Bath Mat.

These mats are designed to be highly absorbent and low maintenance, but they do require a slightly different cleaning approach compared to traditional fabric bath mats. Regular light sanding or using a gentle cleaner can help to lift any surface stains and keep the mat performing as expected over time.

We’re sorry this wasn’t clearer at the time of your purchase back in May 2025, as we understand how frustrating it must have been to feel like it couldn’t be properly cleaned.

We really appreciate your feedback, as it helps us improve both our product guidance and customer experience going forward.

Kind regards,
Customer Support Team

Rated 2 out of 5 stars

Mat arrived damaged

Mat arrived, noticed what I thought was a loose piece of rubber on the edge but on closer inspection, the underside was badly torn. There is a strange white mottled line running through the top of the mat and inconsistency on colour depth of the floral design.

28 February 2026
Unprompted review
Artsy Mats logo

Reply from Artsy Mats

Hi Zoe,

We're really sorry to hear that your mat arrived damaged. Please could you email us pictures of the mat showing the issues to info@artsymats.com so we can sort this out for you as quickly as possible?

Thank you for letting us know, and we sincerely apologise for the inconvenience.

Best regards,
The Artsy Mats Team

Rated 5 out of 5 stars

Great quality.

I've had many mats from Artsy Mats, they're great quality, beautiful designs and made in the UK. Highly recommend.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

purchased a stone artsy mat from next.

purchased a stone artsy mat from next.
like a previous review the pads on the bottom of the mat have left visible yellow stains on my luxury vinyl flooring.i would suggest to artsy they put some form of disclaimer in the description of suitability of these floor mats in association to any form of vinyl flooring.
the previous review was i think in june or july of this year so they have had ample time to implement this.

29 September 2025
Unprompted review
Rated 2 out of 5 stars

Mat is ok

Mat is ok. Paid about 35% more than if had I done a Google search for the same item. A retailer was selling them much cheaper. Contacted Artsy to query the price differential and was told tough luck.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had to return the mat as it wasn’t quite right - excellent customer service from Cassie and a speedy refund. I feel confident in buying again. Thank you!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful design, nice soft texture

Lovely quality product, beautiful "artsy" design, nice soft texture. The texture is important because, though it is theoretically a doormat, in fact we are using it as a base to stand our dog's food bowl on, and it helps to keep his little paws comfy as he eats his food. Also, it arrived very quickly after order.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery

Contacted Artsy before ordering and the lovely customer services person answered my questions quickly and fully. The bath mat arrived on time and my Dad loves it! Looks pretty, works well and has replaced less hygienic bath mats. Definitely recommend!

6 June 2025
Unprompted review
Rated 1 out of 5 stars

This Mat is incompatible and does not…

This Mat is incompatible and does not work on certain Vinyl Coverings.
It leaves Yellow Stains at the Feet Position which are near impossible to remove.
Beware

8 May 2025
Unprompted review
Artsy Mats logo

Reply from Artsy Mats

Hi,

We're sorry to hear about the issues you've experienced with your vinyl flooring — that’s understandably frustrating. While we empathise with your situation, guidance on suitability and compatibility typically falls under the responsibility of the vinyl flooring manufacturer. We recommend contacting them directly for more specific support and clarification as they should also be advising on its unsuitability for rubber or latex products.

Rated 5 out of 5 stars

Absolutely great stone bath mats

Wow i love my mat! It looks great and is more hygienic than soggy bath mats, easy to clean and genuinely works! I worried that it may wobble, or break or slide around but it doesnt at all. I emailed the support team to check they are certified asbestos free and once confirmed, I ordered and it arrived within 2 days packaged securely. Very happy indeed and already recommending to friends.

17 May 2025
Unprompted review
Artsy Mats logo

Reply from Artsy Mats

Hi Joanne! Thank you for your wonderful review, we're happy to hear that you are pleased with your bath mat

Rated 5 out of 5 stars

Great mats

Great mats, work well although I always think I'm going to break it when I stand on it but that's not been a problem. My original mats did arrive damaged but they just sent out new ones without any quibble.

27 May 2025
Unprompted review

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