The RothKo poster is a huge disappointment; the border isn’t white, but rather has a pinkish tint. The colors of the poster itself are also unattractive. The frame is of very poor quality and flimsy—... See more
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See what reviewers are saying
Good delivery to UK by Artsy Fartsy - hold up was with Royal Mail in the IK, but luckily parcel reached me in time for Christmas. Good communication from Artsy Fartsy too when I started to panic abo... See more
I have now bought three large art prints from Artsy Fartsy and have been delighted. The paper is really heavy, good quality. The colours are vibrant. Compared with other sites the prices, and offers,... See more
Delighted with print, colours are so vibrant, & excellent quality paper. Didnt realise that it had to come from Denmark,buying from Etsy. Otherwise I might not have bought, But fears were groundless... See more
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
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Great customer support
I ordered 3 prints and one of them was unfortunately a bit dirty/had a smudge on it that could be seen under direct light. I contacted their Customer support and received a swift response that they would send me a new one right away. Very happy with the way they handled this. Overall, the print quality is really good and I would order from them again.
22 December 2023
A fart-sy company, indeed
A fart indeed, it's in the name.
I've contacted support - hello at artsyfartsy dot eu - a total of four times. The only time the company bothered to answer me was here on TrustPilot, to say I had never contacted support.
I was sent very poor quality posters. Low saturation, white spots and lines all over.
Contacted immediately to return the posters and get a refund and never got an answer.
Save your money. You'll get better results printing posters yourself, at a local shop.
8 December 2023
Unprompted review
Reply from ARTSY FARTSY
Hello Andreia,
Upon conducting a thorough investigation into your recent review, we can confirm that all your emails ended up in our spam folder, which explains why we never received them.
Regarding the poster you ordered, we would like to assure you that the grainy effect is a deliberate artistic choice made by the renowned artist, Maarten Leon. The quality of the poster is not compromised in any way, and we stand behind our product's exceptional quality.
Please do not hesitate to reach out to us if you have any further concerns or questions. We are always here to assist you with any issues or queries you may have.
I bought it from Spain and it took few…
I bought it from Spain and it took few days to receive the parcel
19 December 2023
Could be faster
18 December 2023
Finally got my print, after Christmas
Didn't ever receive my print! I needed it for Christmas. I'm 1000 miles away now and have no idea where my print is. Finally got my print, and I do love it 😀
20 December 2023
Delighted with print
Delighted with print, colours are so vibrant, & excellent quality paper.
Didnt realise that it had to come from Denmark,buying from Etsy. Otherwise I might not have bought, But fears were groundless it was delivered on time.
15 December 2023
Problems with delivery
When I did he purchase they said that would rake 7 days max. After 2 weeks I haven’t received it .
13 December 2023
Reply from ARTSY FARTSY
Hi Gabriella
Firstly, we would like to clarify that the estimated delivery time is 3-7 days, and it is not a guaranteed promise that the delivery will be within 7 days. The delivery time is dependent on the delivery company's operations, and as we mentioned in our email correspondence, your parcel has already been dispatched to your country and is currently in possession of the postal service.
Good delivery to UK by Artsy Fartsy
Good delivery to UK by Artsy Fartsy - hold up was with Royal Mail in the IK, but luckily parcel reached me in time for Christmas. Good communication from Artsy Fartsy too when I started to panic about delivery times.
Excellent quality print - premium paper and colours and images clean and clear. Customised a charity shop frame to complete the gift and recipient was chuffed with it.
Would use Artsy Fartsy again.
6 December 2023
Lovely image
Lovely image, good communication by company. Delivered as specified, well packaged and very happy with product too- beautiful print and good quality printing. Thank you!
19 December 2023
Arrived fast and in good order
19 December 2023
I ordered the poster on 13/12/2023 as a…
I ordered the poster on 13/12/2023 as a christmas gift. It still hasn't been delivered. According to your delivery policy orders usually are delivered within 3-7 workdays whereas since 13th its already 8 days passing today. The tracking experience is awful. There is no way of tracking the shipment in the country of delivery. Who is going to deliver my package? Is it going to be a associate company? Who am I supposed to contact with?
13 December 2023
Reply from ARTSY FARTSY
*Updated message:
Trustpilot is a Platform for reviews and not a place to communicate. As mentioned below we have excellent customer service that answers fast during opening hours, and they can help with any questions you might have.
*Original message:
Dear valued customer,
Thank you for taking the time to leave a review. I understand how frustrating it can be when things don't go as planned, especially when it comes to delivery times.
Please allow me to offer my sincere apologies for any inconvenience caused. I would like to clarify that the estimated delivery time to your country is usually between 3 to 7 weekdays, and I am pleased to share that as of today, the maximum delivery time has not been exceeded.
Moreover, I am delighted to inform you that it seems your package will be delivered today. If you have any further queries or concerns, please don't hesitate to reach out to our customer service team. We are always here to help and respond quickly during our opening hours.
Thank you again for choosing our service. We appreciate your business and hope to exceed your expectations in the future.
Beautiful posters excellent service.
5 December 2023
Too long waiting for a solution
My package arrived damaged and between the package arriving back again to the sender and the situation being resolved, it took almost 2 months. Burocracy I guess...but still everything took too long to be solved.
23 October 2023
Reply from ARTSY FARTSY
Dear Luis,
To clarify the situation, I would like to mention that your order was delivered promptly, but unfortunately, you refused delivery upon its arrival which resulted in the parcel getting lost in the system.
Although we acknowledge that the waiting time may not have been satisfactory, it is important to note that you should have received the parcel when it arrived in your country.
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