Find Another Place to Buy From
My husband purchased several charms for me from the artsy abode. A couple of days ago, I noticed a that one of the charms was broken and the dangle what was attached to the charm was lost. I called in to the Artsy Abode, Monday May 24, 2021. I explained to representative that the charm was broken.
Her response was short from the beginning as if she was too busy to help me. She asked me how long ago did I buy it. I told her I didn’t know. She asked me if I had the one-year warranty. I told her I did not buy one. Then she said it is automatic. That confused me but I said OK. She asked for my phone number. I gave it to her and she said, “we don’t have that number.” I gave her my cell and my husband’s cell and she said in the same short almost rude way, “We don’t have that number either.”
I said I don’t understand how that’s possible because I’ve purchased so many times from you. I said we purchased our charms when you were in the strip mall on Blanding. She said, “We’re not there anymore. We’re in the mall.” I said, “So you don’t have any record of the purchases made in the other location?” She said no. Then she said, “Well you can call the owner.” I thought why would I call the owner. I don’t even have the owners number and I can’t imagine that the owner would want their phone number just passed out. I said, “Why wouldn’t you call the owner?” She said, “Well we can’t help you.” I said, “OK, well then I’ll just write a review.” She said, “Yeah, you do that.”
So that’s what I’m doing. I would never go to that store and buy anything ever again. What strikes me as strange is even though it’s a Pandora product, does the Artsy Abode not need any customers? Do they have enough? But the one thing that came through loud and clear was the Artsy Abode did not need or want me as a customer. The Artsy Abode was not interested in helping me and was not going to help me. The Artsy Abode does not care how I felt about it.