Waited a long time for my order. Looking at these Trustpilot reviews got me panicking and I had to jump through some hoops to get to the bottom of it all. There was a problem with Royal Mail wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The drip don’t stop, even in lockdown, and your boy needed a retro Fila jacket to wear around the house to look sick for the pots and pans, and maybe catch the eye of a hot neighbour during the clap f... See more
Company replied
Purchased online, cash out account, no emails from shop, no order number more importantly, no updates at all, this shop have offered zero communication Do better I will be reversing the tran... See more
Company replied
ordered the 27th of Nov, emailed info x 4 times and had one response on the 3rd simply stating to 'bear with' because of black friday. now it appears i'm just being ignored. no tracking number or any... See more
Company replied
Company details
Information provided by various external sources
Offering a unique collection of designer & streetwear brands at unbeatable prices. Stocking various brand names such as Stone Island, C.P Company, Stussy, Ralph Lauren + many more.
Contact info
The Causeway, TW18 3BA, Staines-Upon-Thames, United Kingdom
- 03301330815
- info@artifactsapparel.co.uk
- artifactsapparel.co.uk
2.3
Poor
736 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service.
3 November 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Nice and easy 👍🏼
1 November 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Good service thanks
1 November 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
After saying my order had shipped it…
After saying my order had shipped it suddenly had not, offered me an item that was horrendous instead won’t use them again waste of my time
30 October 2019
Unprompted review
Reply from Artifacts Apparel
Hi Andy,
We apologise for having a problem with your order. We always like to try and offer an alternative if the item is out of stock etc to see if we can resolve the issue but if not we quickly issue a full refund instead. We have issued you a full refund and again we apologise for the inconvenience.
Very easy to use
Very easy to use , Good website. Would recommend to anyone.
30 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Good quality and quick postage time
25 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Product came exactly when estimated
Product came exactly when estimated, received the correct information when needed, very impressed
20 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Item was sent out extremely fast and…
Item was sent out extremely fast and when I had to change size they were very accommodating!
19 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Great Site and Prices
Exactly what I asked for with a way better price than any other site out there. Will definitely be back.
18 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Always what I want on this site
Always what I want on this site. Be back soonest
11 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
First time buyer
First time I have heard of this website as I found the jacket I wanted for a cheap price which was out of stock everywhere else and arrived quickly.
10 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Hi,
We're sorry to hear your item has not arrived. If you would like to email us your order number we can assist you further with your delivery problem.
Thank you
I ordered a medium and was sent a…
I ordered a medium and was sent a Large. Can’t fault the speed of the delivery and the updates on the delivery arrival.
4 October 2019
Unprompted review
Reply from Artifacts Apparel
HI Ash,
We apologise for sending you the incorrect item. If you would like to email us with your order number we can get the corrected for you!
Thanks
fantastic quality
fantastic quality, service and goods 5stars all the way
1 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Quick,efficient. Good service!
Quick, efficient! Had arrived earlier than I had anticipated, cheaper than anywhere else I looked and was in perfect condition. I will keep my eyes peeled for other various products on here.
1 October 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Really good
Really good experience sopping here, my order came very easily and fast and just no hassle at all, definitely shopping with Artifacts Apparel again in the future.
26 September 2019
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
I couldn’t process the order!
20 September 2019
Unprompted review
Reply from Artifacts Apparel
Sorry you had trouble ordering, please email our customer service so we can assist you. Our email is info@artifactsapparel.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.