Arthur & Hamilton Limited Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the cleanliness of the facilities, including rooms, bathrooms, and common areas, often describing them as spotless and tidy. Many people appreciate the excellent location, noting its convenient walking distance to the city center and main attractions, making it ideal for various stays. Reviewers also highlight the friendly and communicative hosts, who contribute to a comfortable and welcoming atmosphere, often making them feel right at home. The quality of the accommodations, described as bright, airy, and well-maintained, further enhances the positive experience, with many planning to return. However, some customers also noted that while the overall experience was positive, a room could potentially benefit from a makeover.

What people talk about most

Location

People report positive experiences with location, often highlighting its proximity to the city center and... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as beautiful, pristine clean,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness and helpfulness.... See more

Quality

Users describe positive interactions with quality, consistently praising the cleanliness and tidiness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely little place to stay, set up like a mini boutique hotel. Everything was really neat and tidy, kitchen and bathroom were spotless. Great internet connectivity I felt really comfortable there a... See more

Rated 5 out of 5 stars

From the moment we arrived, we felt right at home. Check-in was simple with clear instructions, and the place was spotless.The area was quiet and peaceful, yet only a 10-minute drive to shops and rest... See more

Rated 5 out of 5 stars

Great place to stay. Quick check-in explain with easy to follow video. Nice rooms, clean with tea making facilities and cheapest I found in Cardiff. (bring your towel) No hassle, no problems, will bo... See more

Rated 5 out of 5 stars

Clean and tidy space, quick response by hosts, and walking distance from city centre! Wonderful location and cute and clean lodging! Highly recommend!


Company details

  1. Property Management Company
  2. Property Investment
  3. Property Maintenance
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

We are Cardiff’s premier end-to-end HMO management and investment company. We’re started as part of a network of property investment firms, founded in 2019 in London, specialising in crafting premium homes for corporate professionals and students. We work with landlords and agencies closely to achieve our mission. Our network now spans Manchester, Birmingham, Edinburgh, Oxford, Cardiff, and Newport, managing over 400 premium rooms across the UK, with a collective property value of over £20 million under management. Our homes, beautifully furnished and impeccably maintained, are strategically located in sought-after areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(158)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect a Cardiff city break

Really good communication from owners on how to get in etc. Room was light, bright and well decorated and bed very comfortable. Shared facilities are very good, with an easy to use, hot shower. Free street parking a bonus. A nice twenty minute walk into city centre. Will definitely be returning!

20 June 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Chris! We're delighted to hear that you enjoyed your stay and appreciated the clear communication, comfortable room, and well-maintained shared facilities. It’s great that you found the location convenient with the added bonus of free street parking. We look forward to welcoming you back on your next visit!

Rated 5 out of 5 stars

A great apartment. Modern & clean.

Great communication from the accommodation & a great stay! The apartment was modern, clean & very tidy! We were in room 1 of 4 rooms. A shared bathroom, which wasn't a problem. Also a short bus ride into the city centre. We stayed as we were attending a gig at Cardiff Castle! Would definitely stay again & this place is highly recommended for a stay in Cardiff.

19 June 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Fiona! We're thrilled to hear that you had a great stay and appreciated the communication and cleanliness of the apartment. It's wonderful to know that the shared bathroom and convenient location worked well for you, especially for your trip to Cardiff Castle. We appreciate your high recommendation and look forward to welcoming you back on your next visit!

Rated 5 out of 5 stars

I recently stayed in Cardiff and had an…

I recently stayed in Cardiff and had an exceptional experience. The apartment was impeccably clean, which made my stay incredibly comfortable and enjoyable. Great hospitality from Hassan. I will most certainly staying here every time I come to Cardiff.

15 June 2024
Unprompted review
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Reply from Arthur & Hamilton Limited

Thank you, Osman, for your kind words! We're delighted to hear that you had an exceptional experience during your stay in Cardiff. It's wonderful to know that the cleanliness of the apartment and our hospitality made your stay comfortable and enjoyable. We look forward to welcoming you back every time you visit!

Rated 5 out of 5 stars

Great place

Great place, good location repressive host good value for money, what more do you want.

3 May 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Michael! We're glad you enjoyed the location and found the place to be great value for money. It’s wonderful to know that the host made a positive impression. We hope to have the pleasure of hosting you again soon!

Rated 3 out of 5 stars

Edited 4/6/24

*edited 4/6/24.
After discussions via Whatsapp with Luxe Dwellings they agreed to help me as the landlord of the apartment we had booked through them in January had gone into bankruptcy in April and so they refunded my booking. I am grateful for them for doing this for me. Diolch.

I booked an apartment in Cardiff in January 2024 for May 2024. I had a confirmation email to state that payment had been made and that the apartment was booked.
Two weeks ago I emailed to confirm if everything was OK in preparation for our stay. I heard nothing back. We were due to stay in the apartment on Tuesday May 28th. I rang the Saturday before to ensure everything was in place, to which I was told they had broken contracts with the landlord of that property 3 months ago. I had not received an email to confirm this or received any apology or refund for this inconvenience. I have now contacted them via email, phone and WhatsApp but six days later there is still no refund or confirmation of their mistake.

30 May 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Dear Rhian,

As explained to you already over the phone, you are confusing companies. We have thoroughly reviewed our records and found no booking or correspondence under your name for our properties in Cardiff in January 2024 for May 2024. This is a mix-up with another company.

Our commitment to our customers includes prompt communication and resolution of any issues, and we have not had any incidents resembling your described experience for our properties.

If you have any further concerns or believe there may be an error, please contact our customer service team directly with more details so we can assist you further.

Rated 5 out of 5 stars

Definitely recommend

The Luxe Dwellings team has been very helpful and responsive. Addressing questions and issues from before contracts were signed to any that arose while at the residence. Hasan Hussaini in particular has been great and friendly dealing with all my concerns in a timely and efficient manner. Definitely recommend.

2 April 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Sithara, for your kind words! We're thrilled to hear that we were able to assist you efficiently and address all your concerns. We’re glad you had a positive experience from start to finish. Your recommendation means a lot to us, and we hope to continue providing excellent service in the future!

Rated 5 out of 5 stars

Two Week Stay, Very fast response when needed

Stayed for two weeks, facility was clean and had all the utensils/supplies provided for a long stay including toiletries, cooking & cleaning which was a lot more than I expected! Service was extremely fast; WiFi went down one night and was fixed within an hour of me messaging.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

That's the a good experience after…

That's the a good experience after searching a lot of rentals. The landlord and the team are kind and respectful. I highly recommend if you are looking for a nice home.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

I can’t comment on any of the properties as we did not stay in one due to a double booking error. However Hasan was very helpful in finding alternative accommodation for us and covering the additional cost of the new studio apartment.

Hasan was very attentive and efficient is his replies. The matter was sorted in less than 24hrs and he arranged everything for us. Thank you!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

A++ 10/10

A++,
Hasan is absolutely amazing I have been working with Hasan for almost 3 months now and I am tremendously over the moon with his work ethic, Hassan will do anything to make sure the job gets done on time and as efficient as possible, he will also help in anyway he possibly can, I would 1,000,000.00 (%) recommend Hasa services to anybody who is looking for property mangent, he has zero faults, in my opinion Hassan is Flawless. 100/100

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing host…

Hasan and staff made my stay extremely wonderful and I am truly grateful. They went above and beyond and they didn’t have to. Thanks guys would highly recommend 100/10.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant find

I stayed at one of their properties on airbnb. Hasan was fantastic at responding (especially as it was my first time in Wales) and the property was exactly as described. A shared flat with communal kitchen and shared bathroom. The whole place was very clean, tidy and Hasan was brilliant at recommending places for me when I checked in. It was close to amenities with good transport links and exactly as described. will definitely book with them again

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Very very nice

As you can see from the photos, this place is very tidy and very well kept, everything is clean, and the place is nicely furnished. Very very nice

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Can't ask for anything more

The Luxe Dwellings team was very responsive and friendly. Place is well-kept, comfortable and looks as advertised. Good access to public transportation as well as convenience stores and takeaways. Did not have any issues. Can't ask for anything more.

28 September 2023
Unprompted review

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