they did a great job on everything from installing my furnace and air conditioner unit, communication was always on point!! I am so happy with everything!! GREAT COMPANY!!!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ARS worked with me and I installed both furnace and air conditioner the next day. The installation was only 4 hours in this heat and I am so happy. It’s hard to find a company to trust, but I will con... See more
Company replied
After convincing us to buy two AC units just to find out that’s the ones we were supposed to replace was fixed and used on my other properties. The ones we bought had problems . They prolonged the is... See more
Company replied
They responded to our plumbing issue same-day within a few hours, professionally and competently, and at a reasonable price. We were very pleased.
Company replied
Company details
Written by the company
ARS / Rescue Rooter offers trusted HVAC and plumbing services to keep your home comfortable year-round. Whether you need AC repair, furnace installation, or emergency plumbing, our skilled technicians are ready to help 7 days a week, proudly serving in Plainfield, IN homes and businesses with reliable expertise and transparent communication. As part of a nationwide network, we bring decades of experience, top-tier training, and a commitment to your comfort. Contact us today and see why customers trust ARS / Rescue Rooter for professional, courteous service done right the first time.
Contact info
853 Columbia Rd, #191, 46168, Plainfield, IN, United States
- 317-599-4054
3.8
Great
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they did a great job on everything from…
they did a great job on everything from installing my furnace and air conditioner unit, communication was always on point!! I am so happy with everything!! GREAT COMPANY!!!
1 October 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you so much for your review!
Overpriced service and complete lack of itemized billing transparency
I recently had ARS/Rescue Rooter replace a gas water heater (contracted through Lowe's) after severe basement flooding. They charged $4,047 for the job—far exceeding reasonable retail and installation costs.
To make matters worse, they have consistently refused to provide a clear, line-item breakdown of the charges for labor, materials, and permits. Instead, the billing included unrequested line items ($1,200 labor warranty when AO's warranty is 6 years) and a total lack of transparency. I have been forced to file formal disputes with the Indiana Attorney General, the BBB, and my financial institution.
If you value fair pricing, clear documentation, and honest communication, don't press the "Installation" button on Lowe's checkout!!
18 August 2026
Unprompted review
Reply from ARS/Rescue Rooter - Indiana
Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: wecare@ars.com.
Pyramid …
After convincing us to buy two AC units just to find out that’s the ones we were supposed to replace was fixed and used on my other properties. The ones we bought had problems . They prolonged the issue till the warranty ran out so basically it’s a business scheme. They just create more business for work.
23 July 2026
Unprompted review
Reply from ARS/Rescue Rooter - Indiana
Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: wecare@ars.com.
ARS worked with me and I installed both…
ARS worked with me and I installed both furnace and air conditioner the next day. The installation was only 4 hours in this heat and I am so happy. It’s hard to find a company to trust, but I will continue all my businesses with ARS.
12 July 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We're happy to hear that our team made your visit a positive one.
I called for service and they came the…
I called for service and they came the same day. They fixed the problem and cleaned up the area they worked.
19 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We're pleased your service visit went smoothly.
Your financing is terrible!!!!!
Your financing is terrible!!!!!!
I wish we didn't choose you or had purchased our own financing.
20 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for your review and your business! We apologize that this visit did not meet your expectations. Please reach out to us privately with the best phone number to reach you, so that we can make it right.
They responded to our plumbing issue…
They responded to our plumbing issue same-day within a few hours, professionally and competently, and at a reasonable price. We were very pleased.
11 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We're glad our team exceeded your expectations.
The tech was very knowledgeable and…
The tech was very knowledgeable and professional. Overall just do not want to be over sold.
18 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for your review! We appreciate your business.
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We appreciate the opportunity to help maintain your home's comfort.
The service was great the plumber was a…
The service was great the plumber was a amazing
12 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We're glad our team exceeded your expectations.
The technician did a good job.
The technician arrived on time and did a thorough check of our A/C system as well as cleaning the outside unit.
3 June 2026
Reply from ARS/Rescue Rooter - Indiana
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.