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Recently bought a few of their blurays. They were all well packed and the mailer box arrived at my address intact, however one of the viva bluray cases in the box was smashed and missing a big chunk with no sign of the missing pieces of plastic when I opened the plastic wrap surrounding that particular title. Contacted their CS and was given store credit to the value of the damaged case. Couldn't say fairer than that.
Pre ordered a bluray, item was shipped and went through an unknown delivery service, Uniuni. Delivery date was missed and after contacting Uniuni support a week and some later they closed ticket citing the estimate was actually the day before I thought, couldn't provide an estimate or info what going on, and then they closed ticket.
Reached out to Arrow, told package was lost and a replacement was sent which arrived a week later.
Fast forward a month receive original from Uniuni in a box that looked repackaged and item had rip on case.
Contacted Arrow about return and am being charged 10 dollars for return delivery with USPS.
Should have read online reviews prior to ordering as very unhappy with everything
Recently purchased a blu ray off arrow excellent delivery and service as usual love arrow video i always recommend to friends and family.
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