Arrow Motor Company Reviews 

Matt provided excellent service throughout the entire purchase period. From enquiring about my first car, to hand over. Matt is very honest about his work, and wants the best for this customers. Brilliant service. If I were to look for a new car, I'd come back here again.

Don’t have a single bad word to say about this garage! I part exchanged my car here and the whole process was so smooth, and from seeing the car I wanted to buy I only waited 2 days. Matthew was absolutely amazing and a credit to car sales, going through every step, and even checking in afterwards. Highly highly recommend going here if you’re looking for a car :))

Outstanding Customer Service.
I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time to explain everything clearly, kept me informed throughout the process, and made what could have been a stressful experience completely hassle-free.
The level of customer service was exceptional. Nothing was too much trouble, and I felt valued as a customer from start to finish. The work was completed to a very high standard, on time, and at a fair price.
It's refreshing to find a garage that combines expert workmanship with such honesty, transparency, and care for its customers. I will definitely be returning in the future and would happily recommend them to friends and family.
A truly first-class experience. Thank you to the whole team. Awesome experience.

I recently sold my Audi A4 to Arrow Motor Company and genuinely couldn’t be happier with the whole experience. From start to finish, the process was absolutely seamless, straightforward and completely stress-free.

The customer care was second to none. Matthew was fantastic throughout - friendly, approachable, professional and incredibly easy to deal with. Communication was excellent, everything was clearly explained, and we felt completely confident and comfortable throughout the entire process.

Selling a car can sometimes feel a little daunting, but this couldn’t have been further from the case with Arrow Motpr Company. Everything was handled efficiently and professionally, while still feeling friendly and personal.

We are extremely happy with the service we received and wouldn’t hesitate to recommend them to anyone looking to sell their car. An all-round brilliant experience and a very well-deserved 5 stars! ⭐️⭐️⭐️⭐️⭐️

Thank you, Matthew and the Arrow Motor team!

Dealing with this company has felt impossible. I have been dealing with them for almost 9 months, and the experience has been the most significant experience in my adult life, causing an extreme deteriorating impact on my life and wellbeing.

I’m unfortunately unable to share the full details of my experience at this time due to the ongoing situation. However, I felt I needed to leave a review because I would hate for someone else to enter into a similar situation without being aware of my experience.

I sincerely hope this matter can eventually be resolved, and that I will be in a position to share the full facts of what has happened.

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to finish. There was no pressure, and they took the time to answer all my questions and make sure I was happy with everything.

The car was exactly as described, presented in excellent condition, and I’m really pleased with my purchase. The customer service was outstanding throughout, and it was clear they genuinely care about their customers.

I would highly recommend Arrow Motor Company to anyone looking for a quality car and excellent service. Thanks again to the whole team for making it such a smooth and enjoyable experience!

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional experience - in fact it’s been a pleasure!
From first arriving and meeting Matthew we felt a real sense of honesty and trust . No fancy trimmings, just a real focus on our needs and Arrow’s best offers to meet those needs. The whole process of buying my Fiat500 was dealt with in a thoroughly professional yet relaxed manner, with a sprinkling of humour, which gave me confidence and understanding !
Thank you, Matthew ! It’s been a pleasure to buy my little car from Arrow 🫶🏻

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer any questions I asked. Felt I known them years after leaving really nice people.

Whole process of purchasing my car was easy with the support from the company

I have recently bought a car from Arrow motor company and very pleased with the whole experience. Matthew and Kyle are friendly, pleasant and helpful, not your typical car salesmen they cannot do enough for you. After sales, again was superb with regular phone calls and emails to check up on how things were going and if I was happy with the car etc. this little gem of a garage in Darlington is well worth a visit

What a fantastic experience from start to finish with both Kyle and Matthew !would highly recommend buying a car from these guys and will definitely be back again and will be recommending them to friends and family

Just picked my Kia Sorento up today which was sat waiting for me all ready. I was informed it has some faults on the mot advisory but were taken care of before been picked up. Some parts needed ordering but it’s getting taken back n fixed and will be given another car to use. Matty was outstanding n loves the sound of his own voice haha,but all professional and car was amazing drive home. I love these little independent garages hassle free and no messing. Thanks to u all

5 star company. Honest and fair. It was a pleasure doing business

We had the pleasure of dealing with Matthew when buying our nissan Juke. The environment was very relaxed, no pressure selling and followed up on every question we asked even after we bought the car. First class service throughout our buying experience and my wife loves the car. Thank you so much Arrow Motor Company. We will be back in the future.

Very good buying experience with Matt at Arrow who I only dealt with from distance (Glasgow).
He made the whole process very easy, sent me a video walk around for the car and was honest with any minor paint scratches or alloy scuffs in the video which I appreciated.
Matt took time to liaise with the previous owner to locate a towbar key for me which he was kind enough to send on - a very personal service and would highly recommend Matt and the team at Arrow motor company

Visited Arrow on Monday and was greeted by salesman Matthew. Very polite, not pushy which we’ve experienced in the past elsewhere and found us the perfect car. Kept us updated throughout and the car was ready today ( Thursday ). Will definitely use this company again to purchase our next one. Thanks again. We are very happy!!

Really helpful. Great choice of cars. The Tuscon i purchased is great.

Would never hesitate to recommend Arrow Motors to anyone (and already have). This is an exceptional garage run by exceptional, knowledgeable and professional people. No pressure, no ‘typical sales’ patter…just honest people doing what’s best for their customer. We felt confident that the car we drove out of that garage had been thoroughly checked over to a very high standard. Also confident that if anything does go wrong during the additional warranty period, it will be put right and dealt with in the same professional manner as the sale. We have bought from many garages over the years, but this is now our garage of choice. Thanks to Matthew and the team for restoring our faith and making buying the right car such a pleasant and worry free experience.

Second car I’ve bought from Arrow. Always get a friendly service making the whole process very easy. Also gave me a good part ex price both times. I have no doubt I will be speaking with them next time I’m wanting to change.

This company is the best experience I have ever had buying a car , straight forward and very honest throughout the whole process . No sales pressure and even rang me a few days after to see how I'm finding the car . I have had many cars during my time of driving and I have never had an experience like it . From start to finish the experience was second to none . Matthew was great to deal with and the car was ready with full MOT and all advisories done with invoices sent showing what had been done . I'm already recommending to friends and family and going forward I will only be dealing with arrow motor company