Avoid at all costs unless you like getting ripped off
I recently ordered the “Merch Army Box” along with autographed postcards from armymerchgiftshop.com, and this has been one of the worst online shopping experiences I’ve ever had.
After waiting nearly a month and a half, my order finally arrived and the box contained nothing but a single t-shirt. The rest of the items I paid for were completely missing.
I reached out to their support team FOUR separate times and never received a single response. At that point, I had no choice but to contact my credit card company to dispute the charge.
Only after the charge was reversed did I finally hear from them and instead of addressing the issue, apologizing, or fixing the order, they simply sent me the original tracking number showing the incomplete package was delivered. They even used that to dispute the chargeback, putting the charge back on my card.
So now I’m stuck continuing to fight this, with zero accountability or customer service from them.
Absolutely terrible experience. Missing items, no communication, and no effort to resolve the issue.
Avoid at all costs.