12mm Gold Bracelet had a problem with my original bracelet and true to his word Matt sent a replacement, very happy with this purchase. Customer service is another level. Will be ordering more c... See more
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I ordered this on the 14-15th of last month I believe, unfortunately Evri delivery service lost it or I don’t know what went wrong….lost the package maybe (so entirely not Arlo’s fault) and I had to e... See more
First time I have used this company, I sent an email late Saturday afternoon and had a reply a few hours later from Matt. After my query was answered I placed the order on the Sunday and received the... See more
Company replied
Very quick postage and securely delivered. The product is exactly as the way it is described on the instagram page and website. Would definitely purchase from Arlo again and definitely recommend other... See more
Company replied
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Very helpful customer service
Great product arrived on time
I ordered this on the 14-15th of last…
I ordered this on the 14-15th of last month I believe, unfortunately Evri delivery service lost it or I don’t know what went wrong….lost the package maybe (so entirely not Arlo’s fault) and I had to email them asking what was happening, they emailed me the same day I believe and it was dispatched delivered in 3 days (2nd), it is very pretty thicker than I thought it would be but very happy thank you.
Compass Neclace
Necklace was “mislaid” by the courier. Matt apologised, enquired and then sent a replacement. Really good customer service and communication 😊
Good quality 👍
Awesome ..
Awesome ... ring stylish and fantastic quality.... very happy ... customer service is epic too ... very helpful and quick to respond.
100% recommend 👌 👏 👍 😁

Reply from arlolondon.com
Second order from you
Second order from you. Prompt delivery and excellent quality. All round excellent! Thank you.

Reply from arlolondon.com

Reply from arlolondon.com
10/10 Excellent.
First time I have used this company, I sent an email late Saturday afternoon and had a reply a few hours later from Matt. After my query was answered I placed the order on the Sunday and received the item Tuesday morning... Perfect. The item was as described and seems of a very high quality, will definitely recommend to others.
Keep up the good work.

Reply from arlolondon.com
12mm Gold Bracelet
12mm Gold Bracelet
had a problem with my original bracelet and true to his word Matt sent a replacement, very happy with this purchase. Customer service is another level. Will be ordering more
cheers Arlo
Excellent Meal
Excellent Meal
Good variety on menu
Would certainly go again
Fast delivery great products
Fast delivery great products. Very happy with all aspects

Reply from arlolondon.com
Very happy with my jewellery
Very happy with my jewellery, worn them into the sea already and no tarnishing!!

Reply from arlolondon.com

Reply from arlolondon.com
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