arlolondon.com Reviews 

25
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

12mm Gold Bracelet had a problem with my original bracelet and true to his word Matt sent a replacement, very happy with this purchase. Customer service is another level. Will be ordering more c... See more

Rated 5 out of 5 stars

I ordered this on the 14-15th of last month I believe, unfortunately Evri delivery service lost it or I don’t know what went wrong….lost the package maybe (so entirely not Arlo’s fault) and I had to e... See more

Rated 5 out of 5 stars

First time I have used this company, I sent an email late Saturday afternoon and had a reply a few hours later from Matt. After my query was answered I placed the order on the Sunday and received the... See more

Company replied

Rated 5 out of 5 stars

Very quick postage and securely delivered. The product is exactly as the way it is described on the instagram page and website. Would definitely purchase from Arlo again and definitely recommend other... See more

Company replied

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4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.6

All reviews

(25)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered this on the 14-15th of last…

I ordered this on the 14-15th of last month I believe, unfortunately Evri delivery service lost it or I don’t know what went wrong….lost the package maybe (so entirely not Arlo’s fault) and I had to email them asking what was happening, they emailed me the same day I believe and it was dispatched delivered in 3 days (2nd), it is very pretty thicker than I thought it would be but very happy thank you.

13 May 2023
Rated 5 out of 5 stars

Compass Neclace

Necklace was “mislaid” by the courier. Matt apologised, enquired and then sent a replacement. Really good customer service and communication 😊

20 March 2023
Rated 5 out of 5 stars

Amazing product.

26 February 2021
arlolondon.com logo

Reply from arlolondon.com

Thanks a lot, Sammy! Your review is very much appreciated. We look forward to serving you again in the future.
ARLO

Rated 5 out of 5 stars

Awesome ..

Awesome ... ring stylish and fantastic quality.... very happy ... customer service is epic too ... very helpful and quick to respond.

100% recommend 👌 👏 👍 😁

10 February 2021
arlolondon.com logo

Reply from arlolondon.com

Thanks for the review and repeated custom, Marley. We are glad that you are happy with your orders and look forward to you shopping with us again in the future.
ARLO

Rated 5 out of 5 stars

Chain

Very good item

26 December 2020
arlolondon.com logo

Reply from arlolondon.com

Thanks for your review, Joanne. Great to hear that you are happy with your order, we look forward to serving you again in the future.
ARLO

Rated 5 out of 5 stars

Second order from you

Second order from you. Prompt delivery and excellent quality. All round excellent! Thank you.

25 December 2020
arlolondon.com logo

Reply from arlolondon.com

Thanks for your repeated custom, Judith. Great to hear that you are happy with your order once again. We look forward to serving you again in the future.
ARLO

Rated 5 out of 5 stars

Another quality item

Another quality item, good fast delivery, great service 10/10

4 December 2020
arlolondon.com logo

Reply from arlolondon.com

Thanks for your repeated custom, Richard. Great to hear that you are happy with another product from us, we look forward to serving you again in the future.
ARLO

Rated 5 out of 5 stars

Amazing 👏

Amazing 👏 came very quick too

18 October 2020
arlolondon.com logo

Reply from arlolondon.com

Thanks so much your review, Jay. Great to hear that you are happy with your order, we look forward to serving you again in the future!
ARLO

Rated 5 out of 5 stars

10/10 Excellent.

First time I have used this company, I sent an email late Saturday afternoon and had a reply a few hours later from Matt. After my query was answered I placed the order on the Sunday and received the item Tuesday morning... Perfect. The item was as described and seems of a very high quality, will definitely recommend to others.
Keep up the good work.

7 October 2020
Unprompted review
arlolondon.com logo

Reply from arlolondon.com

Thanks so much for the kind words, Jamie. Great to hear that you are happy with your order, we look forward to serving you again in the future!
Matt,
ARLO

Rated 5 out of 5 stars

12mm Gold Bracelet

12mm Gold Bracelet

had a problem with my original bracelet and true to his word Matt sent a replacement, very happy with this purchase. Customer service is another level. Will be ordering more

cheers Arlo

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

29 August 2020
Unprompted review
arlolondon.com logo

Reply from arlolondon.com

Thank you, Almir. We are glad that you were happy with your order and we look forward to serving you again in the future.
Matt
ARLO

Rated 5 out of 5 stars

Fast delivery great products

Fast delivery great products. Very happy with all aspects

30 July 2020
Unprompted review
arlolondon.com logo

Reply from arlolondon.com

Thank you so much for your review, Connor. It's great to hear that you are happy with your order, we look forward to you shopping with us again in the future!
ARLO

Rated 5 out of 5 stars

Very happy with my jewellery

Very happy with my jewellery, worn them into the sea already and no tarnishing!!

20 July 2020
Unprompted review
arlolondon.com logo

Reply from arlolondon.com

Thanks for the review, Tyler. Very much appreciated! Glad to hear you are happy with your items, we look forward to serving you again in the future.
ARLO

Rated 5 out of 5 stars

Amazing product

Great product, fast delivery, quality metals

1 July 2020
Unprompted review
arlolondon.com logo

Reply from arlolondon.com

Thank you for the review, it is very much appreciated! We are glad that you are happy with your order and look forward to serving you again in the future.

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