Arktastic Reviews 429

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders much sooner than expected. Many people appreciate the excellent customer service, highlighting the team's helpfulness, quick responses, and thoughtful gestures like sending additional samples and gifts. Reviewers are consistently satisfied with the quality of the products and the secure, well-packaged deliveries. However, some customers experienced issues with receiving the wrong item or delays in delivery, occasionally without clear communication or confirmation emails. A few people also reported not receiving their orders or updates, leading to concerns about their purchases.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and fast delivery... See more

Order

Customers consistently note positive experiences with order, praising the seamless purchase process, quick... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and speed of the... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more

Company replied

Rated 5 out of 5 stars

I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more

Company replied

Rated 5 out of 5 stars

Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more

Company replied

Rated 5 out of 5 stars

My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more

Company replied


Company details

Written by the company

Connecting the world through shopping!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

429 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing customer Service

Amazing correspondence.
So efficient with email and phone conversations to ensure my
Gift was here before Christmas. My purchase was top of the range and at an amazing price. Will definitely be shopping with Arktastic again

18 December 2022
Rated 5 out of 5 stars

Great price

Very good price and skin care products I ordered came with expiration date 2025 onwards! Would definitely recommend and I will be buying from them again! The only negative side was shipping delay..,

26 November 2022
Unprompted review
Rated 5 out of 5 stars

This was my first purchase with…

This was my first purchase with Arktastic. I received a phone call to say that the order was delayed and I would be receiving it the following week. The items arrived as promised !! I was really impressed with their customer service and effective communication . I will not hesitate to order from them again. All the best for 2023.

14 December 2022
Rated 4 out of 5 stars

Great service

Great service, fantastic price, personal communication and speedy shipping. Just one feedback though it’s not a negative maybe some communication from receiving order confirmation to when item is shipped. Only because there can be some uncertainty with things going missing etc. Would definitely buy from Arktastic again and will recommend to family and friends. Extremely satisfied customer

22 November 2022
Rated 5 out of 5 stars

Fantastic Company

Fantastic Company
Always on time
owner Calls back straight away after a missed call.

I recommend them 100%

6 December 2022
Rated 3 out of 5 stars

I got the wrong product

I got the wrong product, I ordered the vitamin C cream with SPF protection, but I’ve received different Vit C cream, sent an inquiry but no response from your team. Quite disappointed.

30 November 2022
Arktastic logo

Reply from Arktastic

Hi there,

Thanks for your feedback about your experience with Arktastic. We are sorry to hear about the bad experience you had with us. The relevant team has been notified and someone will reach out to you to arrange the replacement for the wrong product.

The team also looked into the enquiry but has been unable to find a reference to it on their end, would you be able to forward your request to support@arktastic.com so of of the representatives can reference it before getting in touch with you.

Have a great day ahead!

Best Regards,
Team Arktastic

Rated 5 out of 5 stars

the customer service for this business…

the customer service for this business was amazing! firstly i really appreciate how the costs of the products are on the lower end, which makes me happy (because im a cheapskate). what also satisfied me as a customer was how they replied to me punctually after i emailed them about a shipping update. they explained to me clearly about the reasons on why it hasn't shipped yet, as well as the future updates on my shipment. this was very helpful as a customer! finally, when my package arrived, they also added a free product in there (a facemask)! it wasn't needed but they added it and this was very kind of them. i'll be continuing to buy from them in the future! :D

28 November 2022
Rated 5 out of 5 stars

I purchased a 30 pack of pimple patches…

I purchased a 30 pack of pimple patches along with some other items, when I received my package there was a note stating that they had given me a pack of 90 instead as they had run out of packs of 30 and didn’t want me to have to wait. Great service

25 November 2022
Rated 5 out of 5 stars

Responsive to customer inquiry

Responsive to customer inquiry, although it would have been helpful that you notify costumers of some delays in shipping beforehand , but overall I am satisfied as the issue was rectified right away.

30 November 2022

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