Arktastic Reviews 429

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders much sooner than expected. Many people appreciate the excellent customer service, highlighting the team's helpfulness, quick responses, and thoughtful gestures like sending additional samples and gifts. Reviewers are consistently satisfied with the quality of the products and the secure, well-packaged deliveries. However, some customers experienced issues with receiving the wrong item or delays in delivery, occasionally without clear communication or confirmation emails. A few people also reported not receiving their orders or updates, leading to concerns about their purchases.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and fast delivery... See more

Order

Customers consistently note positive experiences with order, praising the seamless purchase process, quick... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and speed of the... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more

Company replied

Rated 5 out of 5 stars

I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more

Company replied

Rated 5 out of 5 stars

Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more

Company replied

Rated 5 out of 5 stars

My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more

Company replied


Company details

Written by the company

Connecting the world through shopping!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

429 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was an overall great shopping…

It was an overall great shopping experience. Items were legit and exactly as advertised on the website. I also like how they have directions on how to use the product on the website. The customer service was also top notch, made a mistake while ordering and they corrected it while packing my order.

7 February 2024
Rated 4 out of 5 stars

Great products

did hear a lot of positive feedback on Korean products. Started using the products and could feel the difference on my skin. Also, my product delivery was a bit delayed and after inquiry, I received my product within 5 days.

7 February 2024
Rated 3 out of 5 stars

After placing my order there was no…

After placing my order there was no update regarding my order and I have to follow up time and again for the products. The order was suppose to take less than a week to reach but it took more than two weeks. But the final product was just as I expected. Overall I appreciate the team for being friendly and helpful whenever I sent them mail and they kept me updated regarding my order. The overall price is affordable and cheap compare to others.

6 February 2024
Unprompted review
Arktastic logo

Reply from Arktastic

Hi there,

Thanks for your feedback on our service. Apologies for any inconvenience the delay may have caused. We will reflect upon the feedback provided and will improve our service offerings. We also appreciate all the good feedback as well, thank you once again for choosing Arktastic.

Have a great day ahead,
Team Arktastic

Rated 2 out of 5 stars

Poor customer service

Beside the order confirmation email you received, there will be no other correspondence after that.
The customer service number on the website is useless, they will ask you to send email to chase up the order yourself.
You would think that's their job not yours. My order took more than 3 weeks to arrive, I assume it probably would take longer if I don't follow it up myself. Disappointing service overall.

13 August 2023
Arktastic logo

Reply from Arktastic

Hi Thi,

Thanks for your feedback on our service. First of of all apologies from the team since our service standards were not up to your expectations. Being a startup company, we are constantly improving our service standards and feedback like yours assist us in doing even better. Our Helpdesk is only available via email due to some technical difficulties, however the response window is fairly quick. We will further look into what went wrong and also apologise for the delay in your order processing. We hope your next experience with us meets your expectations. Thanks for shopping at Arktastic, have a great day ahead!

Best,
Team Arktastic

Rated 5 out of 5 stars

I placed an order from before

I placed an order from before, and had a request for it and I was not disappointed. I was well satisfied with the work they put into the packaging and there products. And I would just like to thank the support team, especially Gaurav for their amazing patience with my request.

5 July 2023
Rated 4 out of 5 stars

Weird packaging and had a slight issue with the shipping but....

Had an issue where it didn't come that fast bc they were waiting on a product to come to their warehouse, or so I've been told. The communication was pretty good though and once all my items that I ordered arrived at their warehouse, it was delivered quite fast, although I did have express shipping. The packaging was a bit unexpected bc while it did have some paper/cardboard mesh thingy that was wrapped around the products, it didn't come in a box if that makes any sense? Like it just came in the plastic Australian express postage packaging with paper protecting the products which I thought was a bit odd. But regardless, my products came in perfect condition and they replied and called me about my concerns within a day.

10 July 2023
Rated 5 out of 5 stars

Above and beyond service!! ❤️❤️

The Arkastic team went above and beyond to help me out! I emailed them on a Sunday as I hasn’t got an order update and was a bit worried as I didn’t know much about this company but was instantly reassured when they replied within the hour. They then personally reached out to me to recommend a better product than the one I had purchased (free of charge!!) and had it delivered the next day that I had emailed them. The team were so sweet towards me & even gave me a gift. 100% recommend buying through this company! ❤️

3 July 2023
Unprompted review
Rated 5 out of 5 stars

At first

At first, i really thought its was just like last May i order some stone bracelet. It didn’t come until now so it’s hard to trust again but i tried your company and you didn’t failed me im so happy there is something in my mailbox. Definitely i will buy again.. thank you so much

12 June 2023

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