ARKK Copenhagen Reviews 3,633

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfortable fit, and appealing design, often highlighting their durability and longevity. The delivery service is frequently described as fast and efficient, contributing to a smooth purchasing process. Many consumers appreciate the overall positive experience, often becoming repeat buyers due to the high standards of both products and service. However, some customers also noted issues with sizing, finding shoes either too big or too small, and a few received products that differed from their online descriptions, including one instance of synthetic leather instead of genuine leather. There were also occasional reports of quality problems, such as a heel stiffener cracking or a lining coming unstuck, and some experienced discomfort with specific shoe models. A small number of people mentioned slower-than-expected delivery times or difficulties with order tracking.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the great quality, comfortable fit, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality, nice design, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast delivery, quick and efficient... See more

Order

Consumers find order experiences to be ambiguous. Many customers report not receiving their orders, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the help, understanding,... See more

Based on these reviews

Rated 4 out of 5 stars

Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more

Rated 4 out of 5 stars

Beautiful design, but the sizes are a bit of a problem either too big either too small. Perhaps an intermediate size is needed. For example in the Forma Runner, size 40 is borderline for me, while in... See more

Rated 4 out of 5 stars

Ordered a model in leather and got a synthetic leather model. Very unhappy with Ark. After contacting them they apologise for the mistake and made me a full refund. Thank you for the quick resolution... See more

Company replied

Rated 4 out of 5 stars

Ordering the shoes and the delivery were fast and easy!! Have sent back to small shoes and am waiting for the refund now.

Rated 4 out of 5 stars

Great quality, nice design, very comfortable shoes and fast delivered. I highly recommend.

Rated 4 out of 5 stars

Great website, good products, shipment can go a bit faster

Company replied

Rated 4 out of 5 stars

Shoes were delivered on time, and it looks and the fitting as well.

Rated 5 out of 5 stars

What a great support I had! Quick answers and very good solution. Always friendly and putting the customer first. Bought shoes in the sale, but the fit wasn't good. Had an extra discount but wasn't v... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going... See more

Rated 5 out of 5 stars

Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time cou... See more

Rated 5 out of 5 stars

Great quality sneakers. The size recommendation really works. They've been improving their service and now have free returns for Europe. Sneakers regularly go on sale.

Rated 5 out of 5 stars

Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and... See more

Rated 5 out of 5 stars

Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before i... See more

Rated 5 out of 5 stars

Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of wat... See more

Rated 5 out of 5 stars

Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

Company replied

Rated 5 out of 5 stars

First time I buy ARKK sneakers, these City Free are very comfortable and surprisingly lightweight.. Ideal if you have wide feet and a high strong instep. I bought size 44 to be on the safe side,... See more

Rated 5 out of 5 stars

I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They mad... See more

Rated 5 out of 5 stars

ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genu... See more

Company replied

Rated 5 out of 5 stars

One of my most comfortable sneakers! Order a size bigger than my normal shoe size. Best sneakers for travelling!

Company replied

Rated 5 out of 5 stars

Nice design and very good quality. Easy purchasing process and fast delivary.

Rated 5 out of 5 stars

The futuristic design and exceptional build quality keep me coming back. I’ve never had any issues with deliveries or returns.

Rated 5 out of 5 stars

At first the design caught my eye they look really great...and I honestly have to say my new ARKKS are comfortable...Happy with my purchase 👌🏽💯

Company replied

Rated 5 out of 5 stars

Excellent service, Rcvd pack Quickly, Great Sneackers. It's my 2nd time I buy them.

Rated 5 out of 5 stars

I#m sorry that i had to send my order back, but the product, service and fullfillment was great. Thank you

Rated 5 out of 5 stars

The payment process was clear, delivery was fast, and the sneakers met expectations.

Company replied

Rated 2 out of 5 stars

Well, I paid and received a tracking number but the status is frozen since 7 days, not sure if they have even sent the shoes...

Rated 5 out of 5 stars

Very comfortable and high-quality shoes. Delivery was quick and efficient.

Company replied

Rated 5 out of 5 stars

beautiful shoes and great customer service. Would 100% recommend

Company replied

Rated 2 out of 5 stars

The right shoe is causing significant discomfort. The inside of the heel feels very hard and sharp, particularly where the upper edge of the plastic strap on the outside presses against the inner sid... See more

Rated 1 out of 5 stars

I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacc... See more

Company replied

Rated 3 out of 5 stars

I haven’t received my purchase and starting to get worried where is it. The tracking service told that the product has not in Finland yet but otherwise it is not trackable/visible for me. Hopefully I... See more

Rated 1 out of 5 stars

My order should have been delivered by now, and although the customer services reply quickly to messages, they simply don't answer the question. My order has only been "announced" to the delivery serv... See more

Rated 1 out of 5 stars

They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did no... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my shoes 👟. My boyfriend recommended this brand , he said it is the mist confortable tennis ever. I bought a pair in January and just used them for a day, got blisters and pa... See more

Company replied

Rated 1 out of 5 stars

They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when... See more

Rated 1 out of 5 stars

When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

Company replied

Rated 1 out of 5 stars

Very disappointing experience with this brand. It’s been over two weeks and I’m still waiting for my package. Customer Service has been unhelpful, offering no real support and repeatedly aski... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Thank you so much for your review and kind words!
We are really happy to hear that you had a great experience with us! It truly means a lot to us🤍
Best regards,
/ ARKK Copenhagen

Rated 5 out of 5 stars

Top quality

Top quality! Serious company

2 February 2026
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Claudia, thank you so much for your review! 🫶🏼
Karoline / ARKK

Rated 5 out of 5 stars

10/10

beautiful shoes and great customer service. Would 100% recommend

28 January 2026
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Rens,
Thank you so much for your review ! We are really happy to hear that you had a great experience with us! It truly means a lot 🤍

We hope you enjoy your ARKK shoes!
Best regards,
Karoline / ARKK Copenhagen

Rated 5 out of 5 stars

Great Support!

What a great support I had! Quick answers and very good solution. Always friendly and putting the customer first.
Bought shoes in the sale, but the fit wasn't good. Had an extra discount but wasn't valid anymore when ordering other size. Had a great contact and the price difference was solved. Big shout out to Frederik. Till I buy again 😉

5 February 2026
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Eva,
Thank you so much for your review and kind words!
We are so happy to hear that you had a great experience with us! It really means a lot 🤍

We hope you enjoy your ARKK shoes!
Best regards,
Karoline / ARKK Copenhagen

Rated 4 out of 5 stars

Great website

Great website, good products, shipment can go a bit faster

27 January 2026
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Manon,
Thank you so much for your review! We we will of course make sure to take your feedback into consideration so we an keep improving 🥰

Best regards,
Karoline / ARKK Copenhagen

Rated 5 out of 5 stars

Very comfortable and high-quality…

Very comfortable and high-quality shoes. Delivery was quick and efficient.

2 February 2026
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Thank you so much for your review and kind words! It truly means a lot to us 🖤
Best regards,
Karoline / ARKK Copenhagen

Rated 1 out of 5 stars

Very disappointed with my shoes 👟.

Very disappointed with my shoes 👟.
My boyfriend recommended this brand , he said it is the mist confortable tennis ever.
I bought a pair in January and just used them for a day, got blisters and pain in my heel.

22 January 2026
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Cavidri,
Thank you for your review. We're very sorry that your experience with the shoes didn’t meet your expectations. Comfort and fit can of course vary from person to person, but blisters and heel pain is definitely not the experience we want our customer to have.

Please feel free to contact our customer service: support@arkkcopenhagen.com if there is anything we can help you with.

Karoline / ARKK Copenhagen

Rated 3 out of 5 stars

I haven’t received my purchase and…

I haven’t received my purchase and starting to get worried where is it. The tracking service told that the product has not in Finland yet but otherwise it is not trackable/visible for me. Hopefully I hear something about the situtation this week. Even get my shoes! Really look forward to it.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

At first the design caught my eye

At first the design caught my eye they look really great...and I honestly have to say my new ARKKS are comfortable...Happy with my purchase 👌🏽💯

9 January 2026
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi thomas,
Thank you so much for your kind words! So happy to hear! 😍 We hope you enjoy your ARKK shoes!
Karoline / ARKK

Rated 1 out of 5 stars

Quick answer, but no answer and no solution (yet)

My order should have been delivered by now, and although the customer services reply quickly to messages, they simply don't answer the question. My order has only been "announced" to the delivery service, but the answers I am getting from customer service is that there are delays with the delivery. The delivery company did not get the order yet, only the electronic shipment details! I feel like this is going to be a start of a very difficult experience. It's my first order yet with them

7 January 2026
Rated 1 out of 5 stars

Did not receive my shoes yet.

Did not receive my shoes yet.
Paid 8 euro extra for delivery in 2 or 3 days

29 December 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Yves,

Thank you very much for your order and your review.

Due to the public holidays we can see that the expected shipping time on 2-4 business days have been exceeded by one business day. Fortunately we can see that your order has been delivered to a pacel shop now.

We hope that you'll be satisfied with your new Arkk product. We apologize the longer shipping time over the holidays.

//Team ARKK Copenhagen

Rated 2 out of 5 stars

Hard edge inside the shoe causing blister on the right heel

The right shoe is causing significant discomfort. The inside of the heel feels very hard and sharp, particularly where the upper edge of the plastic strap on the outside presses against the inner side. As a result, I have developed a blister on my heel.
Please note that I already ordered the shoes one size larger to ensure a comfortable fit. The left shoe fits well and does not cause any issues, but the right shoe is problematic. This is disappointing, as I had high expectations for this product.

18 December 2025
Unprompted review
Rated 4 out of 5 stars

Ordered a model in leather and got a…

Ordered a model in leather and got a synthetic leather model. Very unhappy with Ark.
After contacting them they apologise for the mistake and made me a full refund. Thank you for the quick resolution.

24 November 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Joao,

Thank you for your review.

It certainly sounds like something has gone wrong with your order, and we’re very sorry to hear that.

We would really appreciate the opportunity to look into this and find a solution.

Please reach out to our customer service team at support@arkkcopenhagen.com with your order number and a short description of the issue and we’ll make sure to help you from there.

Thank you again for bringing this to our attention.

//Team ARKK Copenhagen

Rated 4 out of 5 stars

Beautiful design

Beautiful design, but the sizes are a bit of a problem either too big either too small. Perhaps an intermediate size is needed. For example in the Forma Runner, size 40 is borderline for me, while in the Ossera, size 41 is too roomy.

24 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look