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Aren Heating & Plumbing Reviews 226

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their helpfulness and clear explanations. The service provided is frequently described as prompt and effective, with many people appreciating the quick response times and the overall smooth user experience. Consumers also commend the company for its fair and reasonable pricing. However, some customers also noted that while the initial hourly fee might seem a bit expensive, the overall value and quality of service generally justify the cost. A few other people also felt that the time taken for some jobs was excessive, leading to higher charges for what they considered simple tasks.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Price

Customers generally had positive experiences with pricing, noting clear communication and reasonable costs.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speedy and... See more

User experience

People report positive experiences with the overall user experience. Customers found the service super quick,... See more

Based on these reviews

Rated 5 out of 5 stars

Swift response. David texted me on the day about his arrival. He was a pleasure to deal with and delivered the bad news (boiler unsafe and beyond economic repair) clearly and reassuringly. Payment was... See more

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Rated 5 out of 5 stars

Ronan was great. He worked fast to find and fix the broken pipe quickly. While giving me advice on how to maintain things going forward (the fall on my pipes is too shallow) including buying a wet vac... See more

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Rated 5 out of 5 stars

Aren was tecommended by Grace Rose Sales Manager at Keating Estate Agents to carry out a gas survey of the flat we plan to purchase, as this was recommended by our surveyor. Aren were helpful, quick... See more

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Rated 5 out of 5 stars

Great communication, prompt service, fault with gas boiler diagnosed and sorted very quickly. The initial hourly fee seemed a tad expensive but after dealing with them, I have no complaints and would... See more

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Rated 1 out of 5 stars

The engineer was on time show me what was wrong After getting the work done he light all the to make me see is working and was satisfied. He was respectful.

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Rated 5 out of 5 stars

Ronan was extremely polite and respectful in all aspects… especially with my home! I was instantly at ease with some I didn’t know in my property! He did the job efficiently and effectively and in... See more

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Rated 5 out of 5 stars

I rang them regarding a radiator leak & they managed to attend the same day, repair the leak and free up another value. They take photos of the work undertaken so you know its been attended too. Invoi... See more

Rated 5 out of 5 stars

I have used Aren Heating & Plumbing twice now. On both occasions the engineers were punctual, polite and did a good job for a reasonable price. Communication is excellent; I got a text an hour before... See more

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Rated 5 out of 5 stars

I rarely post reviews but i’m taking some time to advertise their services since I’ve been highly impressed. Communication to book appointments via Whatsapp were very reactive, the quality of the work... See more

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Rated 5 out of 5 stars

Second time I used Aren Heating & Plumbing and both times they have sorted my plumbing issues. One to replace a bath waste plumbing and one to replace a tax. Done quickly and efficiently. Will be goin... See more

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Rated 5 out of 5 stars

clear communication and clear pricing. Easy to arrange and straightforward answers. The engineer who came around twice to fix my boiler was just great, we would need more people like him

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Rated 5 out of 5 stars

I am so grateful. These guys were super responsive, professional, and fair. They gave excellent advice, and resolved the complex issue I was having quickly and confidently. They clearly had a greater... See more

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Rated 5 out of 5 stars

David came in and identified the issue I had with my boiler straight away. He took his time to explain very clearly what he was doing to rectify it and what the issue was and touch wood seems to have... See more

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Rated 5 out of 5 stars

The Plumber Was very informative.Helped with the Tado Thermostat wiring and completed a service all within an hour. The reason being within a hour was, he spotted the Tado problem and the service... See more

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Rated 5 out of 5 stars

Very approachable and did their best to get our problem sorted as quickly as possible. The booking process and site visit were both very professional. We've found our new plumber.

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Rated 5 out of 5 stars

Extremely happy with the service. James was a very knowledgeable plumber. Answering all my plumbing concerns happily. Done the job quickly and they charged a very fair price. Would be recommending the... See more

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Rated 5 out of 5 stars

Great communication before and on the day of the booked service. Delightful man, very quick, efficient and helpful ready with advice. Problem sorted and I know how to help prevent in future. Thank you... See more

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Rated 5 out of 5 stars

Aren Heating & Plumbing are exemplary at what they do, never have I experienced such professional and thorough engineers until them! I also really appreciate how they explain things in simple language... See more

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Rated 5 out of 5 stars

Really easy to book boiler service, engineer David rang an hour beforehand to let me know when he would arrive. He was respectful, informative, explaining what an issue was caused by and what he did... See more

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Rated 5 out of 5 stars

Excellent. David did a great job fitting my new kitchen sink mixer tap and left the area clean and tidy. The work took one and a quarter hours and there was an additional charge for parking.

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Rated 3 out of 5 stars

The company installed a gas hob. Worktop cut out was already cut out and gas pipework local to hob needed modifying to suit new hob connection. The work was completed satisfactory and all tested and w... See more

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Rated 4 out of 5 stars

The service was efficient, courteous, and highly professional. Their expertise was evident, and they kindly took the time to clarify their actions. The issue was resolved in just one appointment, with... See more

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Rated 4 out of 5 stars

Once again (3rd year they have done the boiler service) Aren were prompt, reliable, efficient and a reasonable price.

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Rated 4 out of 5 stars

The company responded very quickly and communicated well with me . I will definitely use them again.

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Rated 5 out of 5 stars

I reached out to Aren for an annual check of my boiler and heating system. David came on time, was very helpful, polite and efficient. Was a pleasure and will definitely reach out again!

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Rated 5 out of 5 stars

Ronan was punctual, came very early in the morning to install my new thermostat and hive hub. Life is going to be so much more convenient. Explained all I needed to know 👌🏽

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Rated 5 out of 5 stars

The engineer James arrived on time, was friendly, explained what he was doing well and I felt confident in the work he did. Had the parts he needed in his van and cleaned up after himself.

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Rated 5 out of 5 stars

I had both repair/replacement issues and a new apparatus to be installed. The work has been done to a very high standard and all members of the company are very pleasant and professional to deal with... See more

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Rated 5 out of 5 stars

Excellent communication .Appointments kept on time and arranged quickly . Good advice on repair and job completed on time with full written report. Would not hesitate to use them again,

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Rated 5 out of 5 stars

Aren were professional, efficient and kind, from, firstly, ringing them to organising date and time and finally to carrying out the job. I would definitely recommend them. Thank you

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Rated 5 out of 5 stars

I spoke to Nick who arranged for the service of my boiler the following day. He was super efficient and the boiler servicing engineer did a great job. The whole experience was great from soup to nuts.... See more

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Rated 5 out of 5 stars

Really great service from start to finish. Replaced my manual thermostat for the same one within the hour, would book again and recommend in future.

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Rated 5 out of 5 stars

Unlike many tradespeople these days, David turned up on time, did a thorough job and fixed the problem, cheerily and with no fuss.

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Rated 5 out of 5 stars

Prompt, polite, professional service. Clearly knowledgeable, happy to explain what they did. Problem sorted in one visit. Fair and reasonable charges. All round a very positive experience. Would 100%... See more

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Rated 5 out of 5 stars

Absolutely brilliant service! David quickly resolved an ongoing problem that other plumbers said was going to be a much bigger (and more expensive) job. I highly recommend Aren, and will definitely b... See more

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Rated 5 out of 5 stars

Aren heating are very professional and reliable. James was friendly and very knowledgeable. Will use them again and highly recommend

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Rated 5 out of 5 stars

The plumber was polite and did their job promptly. I had no problems with the appointment and would recommend Aren Heating & Plumbing.

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Rated 5 out of 5 stars

Ronan was absolutely fantastic, very knowledgeable and came out for a Friday evening emergency for which I was very grateful. Top service and very fair price.

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Rated 5 out of 5 stars

Absolutely great efficient on time great price clean and tidy Very organised I will definitely use them again and thoroughly recommend them!!!

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Rated 5 out of 5 stars

Aren heating and plumbing have always been very helpful with our flat. Very kind when communicating and always do a fab job.

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Rated 5 out of 5 stars

James was very knowledgeable, friendly and efficient. Will definitely be using again for any boiler servicing and Gas Safe

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Rated 5 out of 5 stars

Had a leaking concealed cistern that was tiled. I thought that the whole of the front would have to be removed and the tiles damaged. Somehow Ronan and James managed to replace the cistern without any... See more

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Rated 5 out of 5 stars

Boiler engineer did a great professional job on servicing my boiler and checking my radiators. He gave me sincere advice on what I need to do in the future. I would definitely recommend Aren Heating... See more

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Rated 5 out of 5 stars

Engineer came and installed my new boiler and done a fantastic job very professional and polite. Would highly recommend aren to anyone looking for top 5 star service.

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Rated 5 out of 5 stars

They were efficient and kept in touch to get me the right information I needed. The gas engineer was helpful and friendly.

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Rated 5 out of 5 stars

I found Aren efficient and very professional. The work was done on time and the operatives very helpful and effective. Thank you.

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Rated 5 out of 5 stars

All good, very quick turnaround and competitive prices! I would definitely use their service again!

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Rated 5 out of 5 stars

David the gas engineer was very professional, skillfully doing all the tests and very pleasant in his interaction with us. Excellent person and company. Cheers,

Company replied


Company details

  1. Plumber
  2. Gas Engineer
  3. Heating Contractor
  4. Boiler and Heating Service

About Aren Heating & Plumbing

Written by the company

Welcome to Aren

We are more than just a local plumber that covers South London – We are a full-service specialist heating and plumbing business for homes and business properties.

Visit our website Our Services Contact Us

Aren Heating and Plumbing were established in January 2020 backed by over 20 years of field experience by company co-director and founder, Ronan Quigley.

Our mission is to deliver professional and transparent heating and plumbing solutions. Central to our operations is our commitment to customer satisfaction, emphasised by the significance we place on building, and nurturing client relations. We are dedicated to reshaping the unfavourable perceptions associated with the trade sector through our resolute dependability, integrity, punctuality, and our post-service assistance, further reinforced by our 12-month labour guarantee.

Being steadfast in our mission and being true to our values is what sets us apart and has earned us the reputation of being one of the most highly recommended plumbers in South London. We are proud to say:


We provide experienced and reliable engineers who demonstrate a strong commitment to you, the customer and represent our high standard of service.

We are a reliable and trustworthy brand that offers exemplary customer service again and again. We strive to keep our customers for life.

We are the go-to company for businesses and domestic property maintenance services in Lambeth and throughout South London. This is reflected in our reviews and recommendations.

We are, and work hard to remain, South London and East London’s most respectable and reputable plumbing and heating company.

We treasure the value in building customer relationships and delivering an honest, reliable plumbing and heating service.

Our top engineers are highly skilled, fully qualified, DBS checked and come with a wealth of experience. Our FAQs page answers some of the top questions we get asked.

We believe in the work we do – that’s why we offer our customers a 12 months work guarantee that covers any of the work we have undertaken.


Customer satisfaction is always at the heart of what we do. For a First-Rate First-Fix, contact Aren Plumbing & Heating.

Aren Property Services Limited

Written by the company

Company Mission Statement
Our mission is to deliver professional and transparent heating and plumbing solutions. Central to our operations is our commitment to customer satisfaction, emphasised by the significance we place on building, and nurturing client relations. We are dedicated to reshaping the unfavourable perceptions associated with the trade sector through our resolute dependability, integrity, punctuality, and our post-service assistance, further reinforced by our 12-month labour guarantee.

12 Months Work Guarantee

On All Work Carried Out By Aren Engineers

We believe in the work we do – that’s why we offer our customers a 12 months work guarantee that covers any of the work we have undertaken.

Contact info

Promotion box for Aren Heating & Plumbing

Welcome to Aren

Your trusted, and reliable plumbers and gas engineers in South London.

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Professional, knowledgeable & friendly team you can trust for safe and high-quality gas work

I recently moved into a new property that needed quite a bit of work, with pipes running all over the place, a gas boiler to service, an unused gas hob, and even a gas meter positioned inconveniently. After doing some research and checking out their excellent website, I decided to contact Aren Heating & Plumbing company - and I’m really glad I did.

Nick and Ronan were both very helpful over the phone and via email from my initial contact through to booking, knowledgeable, approachable, and happy to talk through the options and next steps clearly. James, who carried out the work onsite, was equally impressive: professional, friendly, and clearly very skilled at what he does.

They completed a full boiler service, safely removed redundant gas pipework, and relocated the gas meter within the allowed limitations. Everything was done efficiently and to a very high standard, with safety clearly a top priority.

I wouldn’t hesitate to recommend them to anyone needing reliable gas and plumbing services, I’ve already booked them again for my next project, which says it all about the confidence I have in their work.

23 March 2026
Rated 5 out of 5 stars

Highly recommend

Aren heating are very professional and reliable. James was friendly and very knowledgeable. Will use them again and highly recommend

9 March 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Many thanks for the review, much appreciated!

Rated 5 out of 5 stars

Great service

Are was very flexible around setting up the appointment around my availability and the plumbing was fixed very quickly. Very happy with the service.

3 March 2026
Rated 5 out of 5 stars

Leaking Radiator

I rang them regarding a radiator leak & they managed to attend the same day, repair the leak and free up another value. They take photos of the work undertaken so you know its been attended too. Invoiced & paid the same day.

3 March 2026
Rated 5 out of 5 stars

James was very knowledgeable

James was very knowledgeable, friendly and efficient. Will definitely be using again for any boiler servicing and Gas Safe

10 March 2026
Unprompted review
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Thank you Victoria

Rated 5 out of 5 stars

Perfect service at every level

Swift response. David texted me on the day about his arrival. He was a pleasure to deal with and delivered the bad news (boiler unsafe and beyond economic repair) clearly and reassuringly. Payment was easy and smooth. Communication about the further work required was speedy and helpful. Overall a pleasure to deal with.

3 March 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Thank you for the lovely review Caroline

Rated 5 out of 5 stars

Excellent customer service

Really easy to book boiler service, engineer David rang an hour beforehand to let me know when he would arrive.
He was respectful, informative, explaining what an issue was caused by and what he did to remedy and tided up afterwards.
A really great experience, would highly recommend.

23 February 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Thank you Yasmin, great review

Rated 5 out of 5 stars

Fast, efficient and good value

Rapid response via WhatsApp, clear timeframe given, good communication before on the issue, plumber came and fixed everything swiftly and gave advice on how to optimise my boiler to save on my energy bill. Will use them again for sure!

16 February 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Many thanks for the great review!

Rated 5 out of 5 stars

Aren Heating & Plumbing

From the initial contact with Nick in the office, who was positive and supportive of my plight of a leaking valve on a 42-year-old boiler. He was unable to supply the part due to it being obsolete, but told me, if I could find the part, they would fit it. I found the part on Friday and the engineer came Monday morning.
Despite the boiler refusing to want to relinquish its old parts, David (engineer) persevered, (where many an engineer would have given up, and told me to get a new boiler). He even apologised for taking longer than expected!
At all times I felt respected as a woman, not patronised. Both David and Nick treated me with respect, politeness, kept me informed and did a great professional job in getting my ancient boiler running again and giving me heating and hot water.
I have no hesitation in recommending this company .

30 January 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

What a fantastic review, thank you very much Sue

Rated 5 out of 5 stars

clear communication and clear pricing.

clear communication and clear pricing.
Easy to arrange and straightforward answers.
The engineer who came around twice to fix my boiler was just great, we would need more people like him

9 February 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Thank you Domenico, great review

Rated 5 out of 5 stars

David came in and identified the issue…

David came in and identified the issue I had with my boiler straight away. He took his time to explain very clearly what he was doing to rectify it and what the issue was and touch wood seems to have done an excellent job.

21 January 2026
Aren Heating & Plumbing logo

Reply from Aren Heating & Plumbing

Thank you for the review Matt

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