Arc’teryx Equipment Reviews 14,384

I don't understand why each year they make the boots smaller and smaller. There is a reason why a taller boot works better, it keeps the water from entering where the tongue joins the sides. This boots tounge flap is right below the cuff of a pant which drips into the gap which is you guessed it smaller than the old version. There's a visible hole or space where you can actually see your sock between the tounge and side of the boot. They also fit like women's shoes and are very narrow at the arch.

Sadly, my experience is almost identical to that of a previous reviewer: truly awful customer service and substandard product quality. The zip of a very expensive technical fleece jacket broke after just 10 days use. Instead of organising a free replacement as any normal web merchant would do, they insist on having the jacket sent to a repair centre and try to make the customer agree to possibly altering the appearance or performance of the item. So far 2 months after the zip broke, I still can't use my fleece bought at vast expense. Cannot recommend buying from them.

All staff were very friendly and it was a good open environment. A staff member called David helped me through choosing options and it was easy to find what I needed with recommendations from him. So there was amazing service and it was very welcoming. I would totally recommend.

I am a longtime customer of Arc’teryx and if I could rate in the negatives I surely would here. I bought their gear in the 2000’s and was amazed and happy with it. They were by far the most expensive I had ever owned but they were bullet proof. One of the things I always liked and valued about the company was their lifetime warranty. I felt very comforted knowing they stood behind their products without reservation. I found out this year that that is gone. I have a an older pair of their bibs. They have been outstanding. They were well over $1,200 when I bought them, but Arc’teryx always stood behind their gear. They are older now and the waterproofing was much diminished. I contacted them and talked about the problem. They had me take many pictures and evaluated from afar. They added many things to the list. They gave me a file number and led me to believe they would take care of all the smaller issues they said were wrong with my bibs as well as the waterproofing. They had me drop the bibs off with the understanding they would look them over in person and fix them up as best they could. I was really only hoping they would redo the waterproofing (via a spray membrane they had been known to use in the past). Then they seemed to have a change of heart. They came back and said there were to many problems to fix and offered me a $130 dollar credit. What do you do with a $130 at an Arc’teryx store? I really only thought they would do the spray and tell me that was all they could do. I would have been one hundred percent satisfied. These bibs served me well for so long and I thought I could get one more run from them. Some lifetime warranty, they wouldn’t even try. I told them I did not want their offer. They replied that was as good as it would get. In the end I told them to just send them back to me and I would try my own DIY fix.

Whatever they once were is now gone. When I dropped off my bibs, I saw the gear they sell now and I would not buy it, even if it was priced at its true value. They don’t make tough gear anymore, they make fashion gear for the “Really Expensive Store”. They do not warranty their new gear and apparently they no longer stand behind their traditional gear. I was so disappointed I have vowed to spread the word. They suck!

The absolute worst customer experience. Jacket is less than 3 months old and the zip is faulty, which they admit. They want to repair it, rather than replace it.
1st problem - they tried to force a different colour zip on me
2nd problem - saying up to 6 weeks to repair from now
This has already been going on for 3-4 weeks.
Supposed to be a premium product but both quality & experience tell otherwise.

Ordered the thinnest jacket on Earth for €280 from the official Arc’teryx store, and gets delivere in a damaged box with the jacket wrapped in a plastic bag. No booklet or thank you card, nothing . No thought whatsoever given to the brand experience. I expected more from Arc’teryx.

Terrible quality outdoor clothing. I purchased an Atom jacket which I paid £260 for, I expected top quality. What I received was a jacket that resulted in the top of the sleeve becoming frayed and material splitting after being worn on a handful of occasions. Arcteryx offered me a 40% off voucher as a gesture of goodwill. What would i want to buy another Arcteryx item of clothing when the first one was such utterly poor quality. I have numerous top end outdoor clothing some of which I have had for several years from other manufacturers which have had no issues.
Do NOT buy Arcteryx clothing the quality is poor, customer services are awful.
The reviews on here reflect my experience.

Love the brand, but their returns policy leaves things to be wished for. Bought a new full price jacket for £350 and discovered the logo started coming off after 14 days [!]. Called store and emailed them only to be told "We will send back to the factory in scotland which will take 6 weeks". Gave me bad taste. Never had a problem before with their gear. If you want to maintain your prices, please also offer a premium service

*update. Placed the same review on the arcteryx website, but it didnt "meet their standards* which means they dont like criticism

I have a Sabre jacket which might be 15 years old. The main zip stopped working and I sent it to Arc'Teryx for repair. They communicated with me throughout the process and whilst it is a simple repair it arrived back and will now hopefully be good for a few more skiing seasons. I am very happy they have completed the repair for me and all for the price of sending a package to Scotland.

Ive been a long time purchaser of Arcteryx items (normally through resellers or in shops) so it was a surprise when I experienced the customer services I recently have.
I purchased an item from the website and was advised it had been delivered. When returning from home there was no parcel nor delivery note of its location, it had simply been marked as delivered.
Upon checking the imagery I realised theyd just left the item on the door step in the middle of the day with no one home. I immediately raised my concerns with Arcteryx who advised they would look into the issue and revert.
6 weeks went past with them advising randomly on email they were investigating to be finally told that the item had been delivered and the case closed.
To confirm I am still without the items and no sign of the parcel, Arcteryx attitude is that UPS have uploaded a picture of it on my door step so of course its delivered.
Whilst they may case about the environment they obviously don't care about their customers, avoid!

I bought a trail running jacket that was supposed to be waterproof. First use at mild rain conditions and the jacket was useless, I got soaked with water. Conntacted the company and they said thay changed the product they use to make their jackets waterproof and it might now lose its resistance to water during transportation or storage. Kind of weird for a company specializing in waterproof products. They told me I could buy a spray to improve its waterproof capabilities on my own. They didn't allow to return the product even though it clearly doesn't meet their website product description.

Just exceptional service . Brought a jacket online from the uk on a sunday night and received it on Tuesday from Germany via UPS . fantastic service communication also brilliant. On receiving the Jacket although superb quality i didn’t like the colour , free return and posted , 2 days latter refunded . Ordered new jacket on line this time 3 days later from Germany and love my new jacket . Quality , customer service and delivery with communication. All 5 stars 🌟

Arcteryx blatantly lie all the time. First they offer 20% rebate on a new jacket then 40% finally 50%. After I had refused their bogus talk about containment and the jacket should be washed every 8 day. I spoke to the Swedish Gore-Tex office and used their truth against the Arc’teryx lies. Bought a new jacket still a 3500 SEK cost for a product made in the Chinese dictatorship. Will never again buy a thing from Arc’teryx. By the way Arc’teryx is a China 🇨🇳 owned company.

Customer service for the price you pay is not worth it. They don't get back to you and try and fog you off for their own mistakes with 20% vouchers. Best to go elsewhere. For a high end brand that is truly over priced they really need to work on how to deal with customers.

So I've been wanting an Arcteryx jacket for years now. I'm outside in SE Alaska in the rain and snow everyday. Well I finally bit the bullet and I grabbed the beta AR and an Atom jacket. I got them both in medium according to arcteryx website sizing chart. They arrived in 3 days! Super fast! I was so excited as I opened the package. First, I tried on the Atom jacket. I put it on and went to look at myself in the mirror. I looked like I was wearing my sister's jacket! This thing was tiny! The color was nice but holy cow was it small. The zipper felt labored and the quality was just not there. I mean, there's like this elastic stuff around the cuffs that's super thin and would wear out just from putting your hand in and out of the jacket in no time. For $300 I would expect a much better jacket. I put it back in the box and pulled out the beta AR. This was what I was excited for, anyway. I put it on and noticed right away It was really tight in the armpits. Then I put my arms down to my side and the sleeves were so long that you couldn't even see my fingers poking out. It swallowed my entire hand. Does Arc'teryx think that everyone's arms grew 6 inches all of a sudden? Why are the sleeves SO LONG?? There's no way I would be able to wear another layer underneath that shell with how tight It is in the armpits. And then the length of the arms??? Like what's happening? Who has arms that long? And then the quality... As soon as I pulled it out of the plastic I could tell that it was extremely thin. These things used to be bomb proof and I just paid $600 for this thing? It could easily get a hole in it just walking through some brush. Plus the hoods on both jackets are designed for helmets which I won't be wearing when I'm walking around in the forest. They're huge. Why no options for a regular hood? Not everyone is going to be wearing a helmet for their activities. Everything's going back. I couldn't be more disappointed with this purchase, the quality and the fit of Arc'teryx. So bummed.

I have owned Beta AR jackets since the early 2000, and they have all had significant delaminating issues with the gortex. Arcteyx used to let me replace them, no extra cost, and no questions asked. This is why I invested so much money to purchase their product. Now, my Beta AR is delaminated again, and they offered me a 20% gift card to replace it. I shared my disappointment with this and how it is likely going to impact my commitment to the brand going forward, and they increased it to 30%. Woo hoo! This coat was very lightly used because I suspected it would likely delaminated and I wanted to stretch out my time with it. I am very disappointed in Arcteyx and can no longer recommend them. I understand they have different ownership since 2018. I'd recommend go with Patagonia or other if you value quality, longevity, sustainability and great warranty support

Have a Beta AR hardshell. After 5 years of use it became completely delaminated. When i reached out to inquire about their warrantee. Was told it had excessive use. I have other gear for more than 5 years that i rotate. The beta is the only one that is starting to disintegrate They refused my claim. Last time i purchase your product .

I have two jackets, one RAB and one Arc’teryx that both have small holes no bigger than 1cm on the backs.

Experience with RAB: Simply visit the website, specify the item, purchase the type of repair needed (cheap too!), they ship the label, you ship the item.

Experience with Arc’teryx: you have to contact the customer support team to request a repair by filling out a form and attaching photos. Wait for a response. Once response has been received, send further information that you have already submitted before (very annoying). They then respond saying whether they can or can’t fix it….in my case, they weren’t sure so now I have to send it to Scotland for them to decide. I haven’t bothered taking this any further as I will fix it myself instead. I don’t understand why this was such a painful process. I also read the fine print and they mention they won’t fix items older than two years?….for premium products I found it ironic that the brand has little confidence in their own products’ lifespan! I know things don’t last forever…but two years!?

As a side note to other reviews: I have read comments below about how Arc’teryx has not refunded items that have been lost in shipping. The company will claim the money back for lost items through their insurance, so they must pay you guys out otherwise they’re gaining massively there!

My son has a jacket and has had several issues. The jacket kept going white in one part and recently the zip snapped. They took several months to post out a zip which they advised was easy to do bot it involved cutting the top tooth off with wire cutters! I took it to a specialist repair place and they said it would ruin the look of it or damage it. Company said I can send back for repair but this has been months now and could take several more months. A £350 jacket that hasn’t been able to be worn in the winter months when needed because of the poor customer service. The man in the repair shop said he goes lots of Arctyrex items in for repair. Would never purchase again.

They no longer stand behind their products. A $1000 jacket that was a few years old had the pocket rip incredibly easy. They offered me $170 credit to keep my old jacket. What a rip off.