This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
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Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
392 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent communication - Elegant watch
Beautiful watch, quality feel, very prompt delivery, very prompt addressing of the odd potential issues.
Could not recommend them more.
We bought two watches - some time away from each other - and the experience was fantastic both times.
24 February 2025
Beautiful watch, great company
Really lovely watch, I had my own handwriting engraved on the back for a special present for my son. Very good quality and also got offered 15% so it made it very affordable. Came very well packed in a lovely box and arrived in just a couple of days.
Would highly recommend this company.
10 February 2025
From start to finish ordering and…
From start to finish ordering and personalising this watch was so simple and the finished product is beautiful. I ordered for my partners 50th and he absolutely loved it. Very stunning watch and the personalisation gives it that unique touch. Would definitely recommend.
21 January 2025
TOP watch
Excellent watch. It was a gift for someone, but first impressions are very good and positive. Very good looking watch and it screams top quality. The engraving is also excellent.
The seller communication was very good. Very quick to respond and very polite.
14 January 2025
Excellent customer service
I was really impressed by the speed of communication and beautiful product. The company are quick to respond and incredibly helpful. Thank you!
23 January 2025
Unprompted review
Prompt delivery beautifully packaged
Prompt delivery beautifully packaged, thank you!
14 January 2025
Because of the weather conditions…
Because of the weather conditions prevailing we presumed the delivery arrival was a little late. However, the watch was well packaged and looks stunning!
13 January 2025
Very pleased
Prompt and really helpful replies to my enquiries, especially Kasia who is superb. Delighted with products and service..fully recommend
7 January 2025
Fab watch.Slim and large face.The price…
Fab watch.Slim and large face.The price is very competitive too.Arrived in a beautiful package.I asked how to adjust my bracelet on the watch and was guided to the right place.I absolutely love this watch.I would recommend this company as first class.
4 January 2025
Excellent!
Excellent costumer service, I wanted another kind of engravement and they reply my emails in no time. The quality of the product is 10\10 and the delivery was incredibly fast!
5 December 2024
Watch arrived safely and on time
Watch arrived safely and on time.
Would have like written guarantee and instructions on how to alter bracelet though.
The watch is a little wider than it looked but it’s lovely anyway.
11 December 2024
Reply from architectwatches.co.uk
Hi Christine, thanks for the feedback. We have taken this onboard with the guarantee & instructions. This is currently available online (https://linktr.ee/architectwatches), but we plan to add a physical card. Enjoy the festive season :-)
What a superb service a beautiful watch…
What a superb service a beautiful watch exactly what I ordered many thanks
7 December 2024
Delivery speed not so good
The delivery was slow by today's standards.
And my online payment went to a name not mentioned in the vendor's script, which did cause me some concern.
But yes, the watch is understated in design yet delightful.
18 November 2024
Reply from architectwatches.co.uk
Hi Brian, thanks for the feedback. Regarding the delivery, I see you placed the order on the 18th November at 8:59am. I engraved and dispatched the watch the same day at 9:43am (44 minutes after ordered). Looking at the tracking, Royal Mail should have delivered it on the 21st of November, however for some reason delivered it on 22nd of November. I appreciate this is not the fastest but glad you received the watch & I'm happy you are delighted with it :-)
The watch and the company were…
The watch and the company were excellent but Royal Mails delivery was terrible
23 November 2024
So far so good
So far so good. Happens to be attractive because I am an architect. Engraving on back is an added bonus
1 November 2024
I found this business online.
I found this business online I was looking for a perfect watch for my son's 40th birthday and to have it engraved also, the ordering was so easy and it arrived within 4 days of ordering, I'm so pleased with it well worth the money if you are looking for a special watch this is the place.
4 November 2024
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