Arccaptain Reviews 96

This company blatantly lies about the amperage output and performance of their machines. Then when you try to return an item, they will insist that your problems are your own fault then completely ignore your emails. This one star review I'm leaving is for both the performance of the machines and for the customer service.

Best service ever !!!
Good quality !!!

I would give 5 stars but it took 5 months to receive a pre-order machine that supposedly going to ship in two weeks. The first machine lasted about 10 seconds, popped and quit working. After about two weeks of trouble shooting back and forth through emails, Arccaptain shipped another Cut55 MP. It has been amazing!

Great responses from company on shipping products. Customer support and service was very helpful! It’s was a refreshing experience dealing with them and fast shipping! Welder is amazing value as well and great quality. Highly recommend

I purchased a Mig 200 6 in one through Walmart not realizing that they has two models with essentially the same name. I tried to cancel the order but it arrived regardless. In the meantime I bought the version I wanted and am very happy with it. I've been trying to return the model that arrived and it is taking a crazy amount of time.

rec'd my new tig 200 11-18-2025. I email service 11-21 all I have gotten is BS. It will not weld contiguously. They asked me to send a short video and replied they could see it but I needed to send in a another format to their engineers, I don't know how to do that. I asked them to send it to their people and have had no response. NEVER AGAIN, NO CUST SERVICE

I purchased the cut 55 pro plasma cutter
I’m a hobbyist and this item was flawless

Had an issue with a component, emailed Arccaptain and before I even checked my email for a response I had already received the replacement component. Great customer support! So rare nowadays!

Customer service has been outstanding! Both products i purchased arrived quickly and work great! Will continue to shop here for all my welding needs.

I ordered the Arccaptian MIG205 Pro from the website to take advantage of a very good sale price. Delivery time was perfect with my schedule. Since owning the machine, I have had the pleasure of corresponding with the support team. The team has been very responsive with email responded to within 24 hours with actual solutions. Arccaptian also provides great support on their Facebook community site. My MIG 205 Pro has amazing technology and competes with equipment 3 times the price.

We ordered a welder for a price and then we also had to order constables for another price. We did receive the welder and it works fine. We did not receive the constables that we needed to operate the welder we paid extra for those constables and never received them we filed a fraud with our bank, but this company tells the bank that we received our product which we did but not the full order. And now we can’t even get reimbursed or get a refund for anything bad company to deal with they never answer your phone calls when you try to explain to them.

WOW! Extremely impressed! Very easy setup, super smooth arc. So far only used the 2 in 1 welder on 110 and am blown away. Blue and Red have dominated the welding industry for ever..not anymore. Save your wallet and buy an Arc captain, get just as good welds if not better. I sold my Hypertherm plasma cutter, so next will be the plasma 55👍

Bought the ArcCaptain 200 a year ago and only last week pulled it out of the box. I used it about 20 minutes before the wire feed roller stopped turning. I have sent three messages with no response. I have called the company twice with no answers.

At first I had a hard time getting in touch with arccaptain. They were on a Chinese holiday, and I didn't get responses for quite some time.

Once they got back from holiday and got caught up, they took care of my failed welder perfectly. I'm super happy and back to burning wire.

They definitely stood behind their product. Strongly recommend!

I've read very good reviews and I also have a grandson who owns a ARCCAPTAIN welder who is very happy with his machine. I anticipate receiving a very useful product that will make my job much easier.

From the beginning up to end of my order and changes, they helped me very well, they replied fast. I’m very satisfied with their service. Highly recommended. 👍🏻👍🏻

I ordered two 10 pound spools of wire for MiG welding and there was severe damage to both spools from UPS handling. I contacted Arccaptain and they shipped me the replacements immediately by USPS and in a few days I had them. In my opinion I think they did a great job and l’m satisfied with their performance in this situation. Thanks, Larry

Customer service very poor. Must be based in China as responses to my questions are not returned until 3 AM Central time and after I respond to their next question it is another 24 hours until I hear back from them. CUT 55 LED made 5 cuts and then stopped functioning. Asking info on returning unit for repairs but they will not provide return info until I perform some troubleshooting involving high voltage check woth no info on how to perform this check. Unit worked great for the 1st five cuts but please be aware of this poor Customer Service.

Customer service is terrible. My ArcCaptain cut55 pro plasma cutter arrived with a broken safety lever. The response was that the part was damaged in shipping and that I would have to pay for the broken 'accessory' part because it was damaged in shipping.
The only thing is that the box was not damaged. It was shipped to me broken.

Customer service is terrible. There is no communication as to tracking numbers, delivery estimates, they say they will send you the tracking numbers, and you never receive them. I was promised after calling them, they would tell me my tracking number. The package was delivered and I didn’t even know it was coming because they never sent me a tracking number. By far, the worst company I have ever dealt with. They tried to buy me off by offering a consumables kit. I will not buy anything from Arccaptain again. I tried to give a 0 star rating but unable to.