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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessively high, with some describing it as a "rip-off" and not worth the cost, especially given the limited credits provided and the inability to purchase more. People also frequently reported poor product quality, with videos appearing blurry, unnatural, or not matching expectations, and some even found the product ineffective. Reviewers often experienced significant delays in video generation and found the platform difficult to use, with some stating it was impossible or overwhelming. Customer service was a major point of dissatisfaction for many, with numerous complaints about unresponsiveness, lack of support, and long waiting times. Conversely, some people were satisfied with the product, praising its ability to deliver realistic and high-quality videos, and found the user experience positive. A few other people also felt that customer support was excellent, highlighting its responsiveness, helpfulness, and proactive approach.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with some reviewers reporting positive interactions... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising its ability to generate smooth AI... See more

Price

Reviewers express strong dissatisfaction with the pricing, often describing it as very expensive compared to... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment with the low... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more


2.7

Poor

TrustScore 2.5 out of 5

159 reviews

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No history of asking for reviews

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2.7

All reviews

(159)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Classic bait and switch

Avoid, I decided to create an account because the ads claimed it was free to try, great videos, etc, etc. After I decided to try and create my account, had to fill a very long questionnaire only to be met with a paywall asking for $110 USD, no free trial, one video credit to test or something, they simply provide a demo video similar to the one in their ads, felt scammed and left the website

15 May 2025
Unprompted review
Rated 5 out of 5 stars

The platform works great

The platform works great! I was able to pick avatars and put the scripts in and get it processed. The customer service is excellent they respond fast to emails.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

The support is great

The support is great, quick to reply and offer support on the platform and features. High quality ads that are great. Our metrics across the board have soared up.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Not as good as they pitch it to be

They pitch it and have creators review it in a certain light, but the voices and ai creators do not move and/or sound natural. They do not offer you a trial and force you to pay $110 before you try anything. They know its not great which is why theres a pay wall. NO opportunity for a refund

30 April 2025
Unprompted review
Rated 2 out of 5 stars

Overpriced creative ai tool not worth the hype

This is a classic video ai creative tool that is overpriced and locks features behind more and more expensive paywalls. It is OK for a basic video ai creation, but you will 90% need to use other tools to actually get a final output. I wouldn't recommend this at it's base value. Worth testing, and can imagine some specific use cases.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Pricing was only available upon creating an account, which appears to be excessive on its own, let alone considering the heavy usage limitations. As others have pointed out, the product is not ready and it all feels much like a scam than a good product. Also, not worth trusting all the LinkedIn hype... loads of AI bots in the threads.

26 April 2025
Unprompted review
Rated 1 out of 5 stars

totoal joke

very bad platform, they promot to get your 1st video free them when you create an account they ask you for money, how can i test this without paying, you cant lol. totoal joke

18 April 2025
Unprompted review
Rated 4 out of 5 stars

Good Product, Great Customer Support

While the product can improve (this is general feedback for all AI companies solving video gen at this point), there is a solid offering and use case for brands. Customer support is fast (with the help of bots) and more importantly, empathetic (helped me manage a deadline). As soon as the bot can't resolve, a human customer rep swoops in to help.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

They took my money and ghosted me

They took my money and ghosted me. I paid for two video editing services for $88 each, and they took my money and ghosted me. Plus, their AI videos are junk except for one "actor" Helen. What a waste of money, no communication - they just ignore me on chat and via email. I filed two chargebacks to try to get my money back.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

WAY cheaper than UGC

I’ve been using Arcads for my skincare brand ads for months now, it’s so cost effective and ends up being WAY cheaper than paying for a UGC creator. The quality of the AI actors is insane. The fact I have control over it makes it so much better too, the staff are so helpful, and I like what they’re gonna implement to it in the future! If you have an ecom brand, please dont miss out on this opportunity.

15 February 2025
Unprompted review
Rated 1 out of 5 stars

Total joke run away from arcads its total crap

Total joke, it can't even say "Ai" - here is a video (wont let me post the video of how bad it is) - now the best part is I had to pay over $10 for the privilege of re-writing my script to say "A i" instead of "Ai" which is the only way to get their bot to say that word correct. I get it, i've dealt with this on other tools, the issue is they are way over priced and every edit is $10+ again, and its an endless attempt to upsell you through the paywall to higher tier. You have to pay $100 to actually sample it, no trial, no test, because they know you will run. IT keeps trying to get you to upgrade higher to pro to unlock the real stuff. And it charges money for its own mistakes like not saying the word "Ai" properly. RUN AWAY THIS IS A JOKE!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Greatest AI product we've used so far!

Greatest AI product we've used so far!
Support is responsive and genuine.
I recently had the opportunity to use Arcads.ai, and I must say, it has transformed the way I create my Facebook ads. The ease of use is remarkable; even for someone with limited video editing experience, the platform offers a user-friendly interface that allows for seamless creation of stunning AI video ads.
The customization options are extensive, enabling me to tweak elements to match my ad’s aesthetic without sacrificing quality.
Furthermore, This tool has significantly improved my ad performance and ROI.
Overall, this great product from Arcads not only saves time but also enhances creativity and effectiveness in advertising. I highly recommend it to anyone looking to elevate their marketing strategy and engage their audience through AI video content.
Good Job guys!

2 January 2025
Unprompted review

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