Arcadia Finance Reviews 

2,732
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly online experience. Many highlight the quick and efficient process, noting that applications are fast and funds are often received promptly. Reviewers appreciate the helpful and responsive customer service, which provides assistance and various loan options. However, some customers noted difficulties with loan approvals, reporting they did not receive a loan despite applying. Others experienced payment issues, such as money sent to the wrong account or receiving less than requested. Additionally, some reviewers faced repeated documentation requests or a lack of follow-up.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, reliability, and efficiency.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its speed, ease, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and immediate payments after loan... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers appreciating the quick assistance,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and urgent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more

Company replied

Rated 4 out of 5 stars

The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more

Company replied

Rated 4 out of 5 stars

Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account

Company replied

Rated 5 out of 5 stars

The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker

About Arcadia Finance

Written by the company

A trusted loan comparison service

What is Arcadia Finance?

Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.

✔ Loan R100 - R350 000

✔ Quick loan offers

✔ Free application without commitment

APPLY NOW
We work with well-known, trusted and NCR licensed lenders in South Africa.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,732)

857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Speedy service

It was quick

11 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Sindisiwe,

Thank you for the review, much appreciated!

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Don't go out of your reach with a loan

The best service i have ever had from a loan company.and will tell everyone about you

13 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Jaques! Knowing you'd recommend us to others means a lot.

Kind regards,
The Arcadia Finance Team

Rated 3 out of 5 stars

I asked again about …

I asked again about a loan and got no where productive in being given a loan offer. It was a bit disappointing to get re directed to no avail in securing a loan.

19 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Net,

Thank you for the feedback. As we can see you gave Myloan a 5 star review, we're glad you were eventually assisted through one of our partners though!

Kind regards
The Arcadia Finance Team

Rated 1 out of 5 stars

I didn't get an help with my…

I didn't get an help with my application it's difficult to apply

12 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Brian,

Thank you for the feedback. We're sorry to hear you had difficulty with your application. Please reach out to us directly and we'll do our best to guide you through the process.

Kind regards
The Arcadia Finance Team

Rated 1 out of 5 stars

I have never been assisted

Nothing to rate I have never been assisted with anything

19 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Fezeka

According to your 5 star rating to MyLoan, our partner, you have been assisted pretty well as we are a loan broker and connected you with them:

Your review:
With a blink of an eye I got the money even though I was expecting more but hey am happy with the service. I even transferred my friend to take a loan with you guys she is so happy. Thank you

You're welcome

Rated 5 out of 5 stars

It was fast

It was fast, no struggles to get the money, immediate payments were made.

19 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Petro! No struggles and immediate payment is exactly what the process should look like. Really pleased it came together that way for you.

Kind regards,
The Arcadia Finance Team

Rated 4 out of 5 stars

The prompt response to assuring me with…

The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a doctor and that was of great help. I'm so appreciative of the assistance I got from Acardia Finance. Thank you

11 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Lineth,

We're glad we could be of assistance when you needed it most.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

5 star

Well, the application process and the service I received was great. There were no complications at all and it was fast that's the best part about it.

18 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Sifiso! Fast with zero complications is always the goal. Means a lot to know the experience lived up to that.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Excellent

good service

11 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks! Means a lot to the team. We hope to assist you again in the future.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Payment

Application process was easy and quick,same day approval,affordable interest

11 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Nthabiseng! Easy application, quick approval and a rate that works for you. That's exactly what we're here to help with.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

Debicheck mandate accepted not the same…

Debicheck mandate accepted not the same amount on the agreement

10 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Charlotte,

Thank you for bringing this to our attention. A discrepancy between your DebiCheck mandate and your loan agreement is something that needs to be addressed urgently with your lender directly, as Arcadia Finance is a loan comparison service and does not manage agreements or debit orders. Please contact your lender as soon as possible to have this corrected.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

It's trusted

They reply as soon they get ur request

17 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Sello! No sitting around waiting for a reply. That's always how it should be.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Everything was professional handled

Everything was professional handled

13 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Herbert! Professionalism throughout the process is something we take seriously. Really pleased it showed.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Great service and quick response

Great service and quick response

10 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Joshua! No waiting around and a solid experience overall. That's always what we aim for.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Savis

They respond very quek

17 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Sizwe! No long waits, just fast responses. That's what we're here for.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

The company delivered a good job

The company delivered a good job

17 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Koos! Really pleased the experience hit the mark for you.

Kind regards,
The Arcadia Finance Team

Rated 4 out of 5 stars

You were very good and kindness

You were good and kindness you were very helpful

9 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Asanda,

Thank you for the kind words! We're glad we could be of help.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

They give you many options to choose…

They give you many options to choose from regarding different lenders offer

12 May 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Thokozile! More options means a better chance of finding the right fit. Lovely to know that stood out as part of your experience.

Kind regards,
The Arcadia Finance Team

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